Client Services Program Manager Jobs in Austin, TX

Bowman has an opportunity for a Civil Program Manager to join our team in Austin, TX.

At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That’s why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals, to be treated as a respected and valued member of a motivated team and to be empowered to do exceptional work that advances the best interest of everyone involved. We recognize the importance of creating a work environment that is both rewarding to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients.

Manage and oversee all design aspects of a service program, including the development of multiple quality project management plans, project / program reporting, and development of corrective action plans. 

Leadership and Direction

• Receive broad guidance from senior-level management relating to overall key objectives, critical issues, new concepts, and policy matters and general parameters for execution.  Manage people and processes to ensure effective execution.  Review work produced by staff for quality assurance.

At the Operational and Company Level

• Assist with marketing of the firm’s capabilities to establish new clients and enhance relationships with existing developers, builders, and government agencies.
• Primarily responsible for the development business lines to include production and technical design, drawings, specifications, surveys, studies, reports and other products and services.
• Ensure continually improved levels of service and quality and increased customer satisfaction through oversight of the project implementation, including assurance of collaboration and coordination among all stakeholders and mitigation of facility operational impacts.
• Assist Regional Manager in accomplishing the service line’s (client’s) day-to-day tasks and responsibilities, including attending meetings, making project related decisions, reviewing and signing documents, and responding to senior management requests in his absence.
• Assure conformance with company philosophy, policies and procedures.
• Coordinate work involving other departments with counterpart department directors.

Do the Work

• Communicate effectively with client, internal project team, sub-consultants and contractors.
• Assist in the development of project proposals, budgets, cost standards and schedules.
• Analyze, present, and select the appropriate project plan based on the client's criteria and project goals.
• Conduct field observation visits to accurately document the field conditions.
• Organize and prioritize multiple tasks to complete the design in a sequential efficient manner.
• Accurately produce the project construction documents to meet milestone schedules within a predetermined hourly budget.
• Review all project related construction administrative items (shop drawings, RFIs, change order proposals).
• Review project close-out documentation (O&M manuals and as-built documents).
• Possess expert knowledge of all codes applicable to the discipline.

• Ability to work independently and within a team environment.
• Ability to effectively communicate with all levels of the organization and external partners.
• High degree of discretion and ability to manage highly confidential information.
• High level of motivation and a problem-solving attitude.
• Strong sense of urgency in responding to constituents.
• Effective verbal and written communication skills.
• Strong work ethic and commitment to quality.
• Commitment to promoting the reputation of the company through quality of work and attention to detail.
• Ability to work effectively with internal leaders and peers, as well as external clients.
• Commitment to becoming a "citizen" of the broader organization, breaking down barriers and silos.
• Commitment to working in partnership with others inside and outside the organization.
• Outstanding client management skills.
• Commitment to driving profitability and growth.
• Ability to be a self-starter with strong marketing/business development skills.
• Focus on improving return on investment.
• Understanding and accurate interpretation of financial reports and metrics.
• Data analysis and interpretation skills.
• Ability to collaborate and team up with stakeholders across the organization to successfully facilitate the execution of proposals, contracts, and other agreements.
• Thorough understanding of business and financial principles in a consulting business, as well as municipal codes and regulations.
• A proven track record of innovation, leadership and creativity.
• Strong project management and communication skills.
• Outstanding technical and computer skills.
• Proven marketing and business development skills.
• The ability to collaborate and team well across offices and be able to facilitate agreements.
• Experience in managing processes and people.

• Bachelor's degree in civil engineering, architecture, related discipline or equivalent experience.
• Registered Professional Engineer (PE) in field of expertise preferred.
• Eight or more (8+) years of experience within the A/E industry to include a minimum of three to five (3-5) years progressively more responsible project and program management experience.
• Knowledge of AutoCAD and REVIT.

Are you ready to build a career that makes a lasting impact? At Bowman, our people are at the center of everything we do. We’re committed to creating an environment where employees can thrive both personally and professionally, while helping to shape the infrastructure of tomorrow.

A career at Bowman means being part of a collaborative, forward-thinking organization where innovation, inclusion, and growth are encouraged at every level. We offer competitive compensation, a supportive work environment, and benefits designed to help our employees succeed.

Our comprehensive benefits package includes:

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement savings plan with company match
• Paid time off, sick leave, and paid holidays
• Tuition reimbursement and professional development support
• Discretionary bonuses and other performance-based incentives
• Employee Assistance Program (EAP), wellness initiatives, and employee discounts

Eligibility for certain benefits may vary based on position, location, and employment status.

• Primarily indoor professional office environment which may include exposure to bright/dim light, noise, fumes, odors, and traffic.
• Mobility around an office environment.
• Partly outdoor work environment which may include exposure to outside weather conditions, varying temperatures, excessive noise, and/or potential hazards.
• Mobility around a job/construction site to include walking, bending, crawling, climbing, squatting, or kneeling and wearing of required Personal Protective Equipment (PPE).
• Frequent and prolonged use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Primarily local travel during the business day, although some out-of-the-area and overnight travel may be required according to the needs of the business.
• Occasional lifting or carrying up to 20 pounds.
• Occasional pushing or pulling up to 20 pounds.
• Occasional reaching outward or above shoulder.

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Note: While this job description is intended to be an accurate reflection of the job requirements, it is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary at any time with or without notice.

Bowman is proud to be an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.

Bowman has an obligation to provide and maintain a safe, healthy, and productive environment for its employees and clients. We are committed to maintaining a drug and alcohol-free workplace.

If you have any questions about the application process, please email recruiting@bowman.com.

• Bachelor's degree in civil engineering, architecture, related discipline or equivalent experience.
• Registered Professional Engineer (PE) in field of expertise preferred.
• Eight or more (8+) years of experience within the A/E industry to include a minimum of three to five (3-5) years progressively more responsible project and program management experience.
• Knowledge of AutoCAD and REVIT.