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Client Services Program Manager Jobs in Lubbock, TX

Texas Tech University

Program Manager

Lubbock, TX · On-site

Position Description Designs, implements and manages an assigned program. Typical duties can ... services and space by student organizations and on-campus entities. * Serve on university-wide ...

City of Lubbock

Storm Water Program Manager

Lubbock, TX · On-site

$61K/yr

... service to citizens and other departments; Select, train, and supervise personnel directly or ... project/program management or a related field. An additional five (5) to seven (7) years 'of ...

Freese Nichols

Program Controls Leader

Lubbock, TX · On-site

... services. * Oversee program controls for large, highly strategic, and complex programs. * Provide ... managing major client programs. * Considered a subject matter expert and key contributor in the ...

ATLAS CPAs & Advisors PLLC

Tax Manager

Lubbock, TX · On-site

$84K - $110K/yr

If you're a strategic thinker with a passion for leadership and client service, we'd love to hear ... Incentive Program * Development Program * Company Wellness Program; APPLICATION DEADLINE We accept ...

ATLAS Navigators LLC

Tax Manager

Lubbock, TX · On-site

$84K - $110K/yr

If you're a strategic thinker with a passion for leadership and client service, we'd love to hear ... Incentive Program * Development Program * Company Wellness Program; APPLICATION DEADLINE We accept ...

ATLAS Navigators LLC

Tax Manager

Plainview, TX · On-site

$90K - $118K/yr

If you're a strategic thinker with a passion for leadership and client service, we'd love to hear ... Incentive Program * Development Program * Company Wellness Program; APPLICATION DEADLINE We accept ...

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Client Services Program Manager information

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$46

$73

How much do client services program manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for client services program manager in Lubbock, TX is $46.44, according to ZipRecruiter salary data. Most workers in this role earn between $30.96 and $59.66 per hour, depending on experience, location, and employer.

What is a client services program manager?

Client Services Program Managers are professionals responsible for overseeing and coordinating programs and projects that deliver services to clients. They act as the main point of contact between the client and the service provider, ensuring that client needs are understood and met efficiently. Their duties often include managing client relationships, developing service plans, tracking project progress, and leading cross-functional teams to deliver successful outcomes. Strong communication, organizational, and problem-solving skills are essential in this role. Client Services Program Managers play a critical part in maintaining customer satisfaction and driving business growth.

How does a client services program manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Program Manager often serves as the central point of contact between clients and internal teams such as sales, product development, and customer support. They coordinate cross-functional meetings, relay client feedback to relevant departments, and oversee project timelines to ensure client expectations are met. Building strong working relationships across the organization is crucial, as it allows the Program Manager to address client needs proactively and resolve issues efficiently. This collaborative approach helps maintain high levels of client satisfaction and supports long-term business relationships.

What are the key skills and qualifications needed to thrive as a client services program manager, and why are they important?

To excel as a Client Services Program Manager, you typically need strong project management skills, a background in client relations or account management, and a relevant degree such as business administration. Familiarity with CRM platforms, project management tools like Asana or Trello, and sometimes PMP certification are valuable assets. Excellent communication, leadership, and problem-solving abilities help build trust and effectively manage both clients and internal teams. These skills are crucial to ensure client satisfaction, program success, and the smooth delivery of services in a dynamic environment.

What is the difference between Client Services Program Manager vs Client Success Manager?

AspectClient Services Program ManagerClient Success Manager
Primary FocusOverseeing client programs, ensuring service delivery, managing multiple projectsBuilding client relationships, ensuring client satisfaction, driving retention
ResponsibilitiesProgram coordination, process improvement, cross-team collaborationOnboarding, ongoing support, upselling opportunities
CredentialsProject management certifications often preferredCustomer relationship management experience, communication skills
Work EnvironmentCorporate, client-facing, project-drivenCustomer-centric, relationship-focused, often in SaaS or tech industries

While both roles focus on client engagement, the Client Services Program Manager manages client programs and project delivery, whereas the Client Success Manager emphasizes building strong relationships and ensuring client satisfaction to promote retention and growth.

How much do client services program managers make in the US?

In the US, client services program managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits.

What cities near Lubbock, TX are hiring for Client Services Program Manager jobs?

Cities near Lubbock, TX with the most Client Services Program Manager job openings:

Client Services Program Manager jobs near you

Program Manager

Lubbock, TX • On-site

Texas Tech University
Colleges, Universities, and Professional Schools • 5 - 10K employees
Learn more about Texas Tech Universityexternal

Full-time

Re-posted 13 days ago

Texas Tech University rating

6.9

Company rating: 6.9 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

463rd of 633 rated colleges and universities

Job description

Position Description
Designs, implements and manages an assigned program. Typical duties can include but are not limited to: Identify funding opportunities, conduct program assessments, prepare program reports, oversee and manage program marketing and communications, manage program databases, supervise program staff, plan research activities, coordinate program events, participate in strategic planning, manage program files, establish program standards and objectives, direct logistical activities to promote the success of programs, develop and implement project timelines and ensures deadlines are met, oversee program budget, ensure goals and objectives of grants are met, assists in proposal writing, comply and analyze program statistics.
Major/Essential Functions
  • Assist in the overall operations of the Student Enrichment and Activities and the Student Enrichment Center.
  • Coordinate and plan center activities, conversation series, trainings, programs, events, conferences, and institutes as part of Student Enrichment and Activities.
  • Leading the coordination and management of the Student Enrichment Center space to include the proper operations of office space and center to include safety protocols, creation of policies and procedures, report incidents and work orders, compliance with university, state, and federal policies.
  • Hire, train, lead, and supervise a team of student staff for the Student Enrichment Center and Raider Education.
  • Lead, develop, coordinate, assess, and facilitate Raider Education presentations, workshops, trainings, dialogues, and other educational modalities to expand leadership and student success initiatives for students, faculty, staff, and community individuals and organizations.
  • Oversee the marketing and communications the Student Enrichment Center.
  • Create a welcoming environment in the Student Enrichment Center for all students while increasing the usage of office services and space by student organizations and on-campus entities.
  • Serve on university-wide planning committees representing the Student Enrichment Center and Student Life as needed.
  • Engage facultyAssist in the overall operations of the Student Enrichment and Activities and the Student Enrichment Center.
  • Coordinate and plan center activities, conversation series, trainings, programs, events, conferences, and institutes as part of Student Enrichment and Activities.
  • Leading the coordination and management of the Student Enrichment Center space to include the proper operations of office space and center to include safety protocols, creation of policies and procedures, report incidents and work orders, compliance with university, state, and federal policies.
  • Hire, train, lead, and supervise a team of student staff for the Student Enrichment Center and Raider Education.
  • Lead, develop, coordinate, assess, and facilitate Raider Education presentations, workshops, trainings, dialogues, and other educational modalities to expand leadership and student success initiatives for students, faculty, staff, and community individuals and organizations.
  • Oversee the marketing and communications the Student Enrichment Center.
  • Create a welcoming environment in the Student Enrichment Center for all students while increasing the usage of office services and space by student organizations and on-campus entities.
  • Serve on university-wide planning committees representing the Student Enrichment Center and Student Life as needed.
  • Engage faculty, staff, alumni, and community members in various research, scholarships, events, and services utilizing the Student Enrichment Center.
  • Other duties as assigned by the Director of Student Enrichment and Activities., staff, alumni, and community members in various research, scholarships, events, and services utilizing the Student Enrichment Center.
  • Other duties as assigned by the Director of Student Enrichment and Activities.

Preferred Qualifications
  • Masters degree in higher education or related field from an accredited institution;
  • Minimum of one (1) year related work experience working with students and/or student groups in a higher education setting to include experience in advising, events, programming, social, professional and interpersonal development.
  • One year (1) related work experience in student staff supervision, budget management, program development and evaluation;
  • Demonstrated experience building community relations, partnerships and interacting with various constituency to include, but not limited to community organizations, faculty, staff, and alumni;
  • Demonstrated ability and strong interpersonal skills to work with individuals and groups;
  • Highly demonstrated experience in Outlook, Microsoft Office and Google Docs, ability to utilize current technology and attend to website updates
  • Demonstrated experience establishing and maintaining effective working relationships with students, staff, and faculty;
  • Demonstrated experience in program development, coordination, and implementation; and experience with successful execution of promoting university student programs and services;
  • Experience utilizing various technology programs to include Microsoft Office applications (i.e., Word, Excel, PowerPoint, Outlook) and web-based data systems

Required Qualifications
Bachelor's degree and four years of experience developing or managing programs or projects. Additional job related experience may be substituted for the required education on a year-for-year basis.
Safety Information
Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
About the University
Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas - hard work, grit and authenticity - the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.
Knowledge, Skills, and Abilities
  • The attributes to perform the job that are generally demonstrated through qualifying service, education, or training.
  • Ability to supervise student staff;
  • Knowledge of budget management, assessment and program evaluation, reporting and compliance with university regulations; and,
  • Excellent written communication and public speaking/presentation skills.

What Texas Tech University employees say

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About Texas Tech University

Sourced by ZipRecruiter

Committed to teaching and the advancement of knowledge, Texas Tech University, a comprehensive public research university, provides the highest standards of excellence in higher education, fosters intellectual and personal development, and stimulates meaningful research and service to humankind.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Lubbock, TX, US

Year founded

1923

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