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Client Services Manager Jobs in Springfield, NJ (NOW HIRING)

Cox Automotive

Manager, Fleet Client Services

Newark, NJ · On-site

$88K - $133K/yr

  • Medical

  • Retirement

  • PTO

The Manager of Fleet Client Services will lead and provide directions for the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer ...

Infosys

Group Manager - Client Services

Bridgewater, NJ · On-site

$171K - $305K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Infosys is seeking a Group Manager - Client Services for its Media and Entertainment vertical. In this role, the individual will be responsible for driving strategic account growth, executive client ...

Attain

Client Services Lead

New York, NY · On-site

Reporting to the Associate Director of Client Services, you will be responsible for the end-to-end ... Strategic Account Management: Lead the day-to-end relationship for a portfolio of high-value ...

EvolutionIQ

Deployment Manager (Client Services)

New York, NY · On-site

$170/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role sits within our Client Services team and is responsible for managing complex implementations while serving as a trusted partner to both internal leadership and client-side executives. The ...

Attain

Client Services Lead

New York, NY · On-site

Reporting to the Associate Director of Client Services, you will be responsible for the end-to-end ... Strategic Account Management: Lead the day-to-end relationship for a portfolio of high-value ...

Kantar

Manager, Client Service

New York, NY · Hybrid

  • Dental

  • Vision

  • Retirement

  • PTO

Manager, Client Service Job Location: Hybrid- Chicago, New York City, Norwalk, Detroit About the ... Medical plans with comprehensive, affordable coverage for a range of health services * Health ...

Kantar Group

Manager, Client Service

New York, NY · On-site

  • Dental

  • Vision

  • Retirement

  • PTO

Manager, Client Service Job Location: Hybrid- Chicago, New York City, Norwalk , Detroit About the ... Medical plans with comprehensive, affordable coverage for a range of health services * Health ...

Kantar Group

Manager, Client Service

New York, NY · On-site

  • Dental

  • Vision

  • Retirement

  • PTO

Manager, Client Service Job Location: Hybrid- Atlanta, Boston, Chicago, New York City, Norwalk ... Medical plans with comprehensive, affordable coverage for a range of health services * Health ...

Kantar

Manager, Client Service

New York, NY · Hybrid

  • Dental

  • Vision

  • Retirement

  • PTO

Manager, Client Service Job Location: Hybrid- Chicago, New York City, Norwalk, Detroit About the ... Medical plans with comprehensive, affordable coverage for a range of health services * Health ...

Kantar Group

Manager, Client Service

New York, NY · On-site

  • Dental

  • Vision

  • Retirement

  • PTO

Manager, Client Service Job Location: Hybrid- Chicago, New York City, Norwalk , Detroit About the ... Medical plans with comprehensive, affordable coverage for a range of health services * Health ...

Kantar

Manager, Client Service

New York, NY · Hybrid

  • Dental

  • Vision

  • Retirement

  • PTO

Manager, Client Service Job Location: Hybrid- Atlanta, Boston, Chicago, New York City, Norwalk ... Medical plans with comprehensive, affordable coverage for a range of health services * Health ...

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Springfield, NJ

Client Services Manager information

See Springfield, NJ salary details

$36.4K

$73.2K

$132.8K

How much do client services manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for client services manager in Springfield, NJ is $73,236.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,100.00 and $86,400.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What job categories do people searching Client Services Manager jobs in Springfield, NJ look for?

The top searched job categories for Client Services Manager jobs in Springfield, NJ are:

What cities near Springfield, NJ are hiring for Client Services Manager jobs?

Cities near Springfield, NJ with the most Client Services Manager job openings:

Client Services Manager jobs near you

Manager, Fleet Client Services

Cox Automotive

Newark, NJ • On-site

$88K - $133K/yr

Full-time

Medical, Retirement, PTO

Re-posted 12 days ago

Cox Automotive rating

7.8

Company rating: 7.8 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

97th of 150 rated financial services

Job description

**This is a regional position. Preference will go to applicants living in or near New Jersey, Philadelphia, PA, or Long Island, NY.**
The Manager of Fleet Client Services will lead and provide directions for the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer service. Maintains positive relationships with all site/market customers and internal business leaders.
What You'll Do:
The Manager of Fleet Client Services is responsible for managing and growing a portfolio of Fleet Maintenance clients in a high-volume market, potentially encompassing multiple small to medium markets within an assigned geographic territory. The primary responsibilities include client retention and expansion, ultimately driving a continuous revenue stream resulting in high technician efficiency and client satisfaction. Acts as a manager-level escalation point for complex customer issues.
This role is responsible for making decisions and managing accounts to ensure they achieve measurable results from the product, implementing a robust performance management process aligned with organizational expectations and utilizing tools for goal accomplishment.
Due to the requirements of the role and travel throughout the assigned territory, , but this is not required. The ideal candidate would reside in New Jersey, Philadelphia, PA, or Long Island, NY.
Here's more of what you can expect when you step up to the plate:
  • The Manager role involves a high level of strategic leadership, oversight, and responsibility for the overall operation of the department. It includes a more significant focus on relationship management, strategic reporting, and advocating for team needs at a higher organizational level.
  • Responsible for meeting and exceeding revenue and customer churn goals for the assigned market(s).
  • Build and maintain client relationships and ensure exceptional customer experience.
  • Evaluate growth opportunities by client needs and market trends, assess business options to address those needs and make recommendations to leader.
  • Work effectively with the national and regional Sales teams to maximize opportunities to provide value to the client.
  • Responsible for annual sales targets and customer churn metrics.
  • Partner and communicate consistently with Field Operations as they are impacted by changes with client accounts.
  • Provide leadership and direction to scheduling team who will coordinate services to meet needs of the client(s).
  • Utilizing a deep understanding of the fleet maintenance business and clients' business models, strategically align Cox Automotive's suite of products and services to ensure client success.
  • Serves as the key point of contact for both internal and external clients, addressing escalations and inquiries. Cultivate and maintain positive working relationships with clients to ensure a superior and positive client experience.
  • Monitor client, market and competitor activity and provide feedback to the team leaders on key changes and business needs.
  • To identify and work with 'at risk' clients, determining appropriate action plans to turnaround status/performance.
  • Using methods provided to closely monitor system 'red flags'/emergencies with clients and take immediate action.
  • Attend customer meetings as a Cox management representative.
  • Strategically lead and maintain transparent communication by disseminating organization information effectively through comprehensive means, including department meetings, one-on-one sessions, targeted email communications, Teams chats, and regular interpersonal engagements. As a Senior Manager, ensure that communication practices align with the organization's overarching goals, fostering a culture of openness and collaboration across various channels.
  • Collaborates with other departments, physical sites, and leadership - ensuring ongoing communication, coordination of activities and a high quality of customer service both internally and externally.
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
  • Perform any other duties assigned

What's In It For You?
Here's a sneak peek of the benefits you could experience as a Cox employee:
  • A competitive salary and top-notch bonus/incentive plans.
  • A pro-sales culture that honors what salespeople (like you!) contribute to our success.
  • Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
  • Comprehensive healthcare benefits, with multiple options for individuals and families.
  • Generous 401(k) retirement plans with company match.
  • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
  • Professional development and continuing education opportunities.
  • Access to financial wellness/planning resources.

Check out all our benefits.
Who you are:
Minimum Qualifications:
  • Bachelor's degree in a related discipline and 6 or more years of experience in account management and client engagement. The right candidate could also have a different combination, such as a master's degree and 4 years of experience; a Ph.D. and up to 1 year of experience; or 10 years of experience in a related field
  • At least 1 year in a management or leadership role.
  • Travel required: up to 40%.
  • Safe Drivers needed; Valid driver's license required.

Preferred Qualifications:
  • Degree in a related field strongly desired (sales, marketing, finance, business, etc.)
  • Experience in the fleet or automobile industry preferred.
  • Proven track record of successfully building relationships, consulting and selling value added service solutions.
  • Adaptable, results oriented and proven ability to meet and exceed sales targets.
  • Skilled in effective negotiation techniques with strong verbal and written communication skills required
  • Ability to foster productive and professional internal and external business relationships required.
  • Ability to achieve business results through influence, executive presence, strategic thinking, and effective problem-solving skills

Come join the Cox family of businesses and make your mark today!
USD 88,800.00 - 133,200.00 per year
Compensation:
Compensation includes a base salary in the range of $88,800.00 - $133,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets

What Cox Automotive employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Cox Automotive

Sourced by ZipRecruiter

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Industry

Automobile dealers and technology, communication and media

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

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