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Client Services Manager Jobs in Rochester, NH (NOW HIRING)

Meals on Wheels of Rockingham County

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Client Services Manager

Brentwood, NH · On-site

$20.05/hr

Client Services Manager - Meals on Wheels Rockingham County, NH | Full-Time | Nonprofit Mission-Driven Role Help seniors remain independent in their homes while ensuring critical services run ...

Meals on Wheels of Rockingham County

Be Seen First

Client Services Manager

Brentwood, NH · On-site

$20.05/hr

Client Services Manager - Meals on Wheels Rockingham County, NH | Full-Time | Nonprofit Mission-Driven Role Help seniors remain independent in their homes while ensuring critical services run ...

CoinFlip

Client Service Associate

Alton Bay, NH

$13K - $15K/mo

As a Client Services Associate, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving growth for our platform.

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Client Services Manager information

See Rochester, NH salary details

$34.3K

$68.8K

$124.8K

How much do client services manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for client services manager in Rochester, NH is $68,832.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $81,200.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What job categories do people searching Client Services Manager jobs in Rochester, NH look for?

The top searched job categories for Client Services Manager jobs in Rochester, NH are:

What cities near Rochester, NH are hiring for Client Services Manager jobs?

Cities near Rochester, NH with the most Client Services Manager job openings:

Client Services Manager jobs near you

Client Services Manager

Meals on Wheels of Rockingham County

Brentwood, NH • On-site

$20.05/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

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Job description

Client Services Manager – Meals on Wheels

Rockingham County, NH | Full-Time | Nonprofit Mission-Driven Role

Help seniors remain independent in their homes while ensuring critical services run smoothly behind the scenes.

Our Meals on Wheels program delivers more than meals—we deliver independence, safety, and connection to older adults throughout our community. We are seeking a Client Services Manager who enjoys working with data, improving systems, and ensuring that the services our clients receive are accurate, compliant, and well managed. This role is ideal for someone who combines analytical thinking, attention to detail, and a commitment to mission-driven work.

What You’ll Do

The Client Services Manager ensures that clients are properly enrolled in programs, services are correctly documented, and billing and reporting systems are accurate and audit-ready.

You will also help the organization understand how programs are performing through regular reporting and analysis.

Program Operations

  • Supervise client intake and redetermination processes to ensure eligibility is properly documented.
  • Oversee coding of clients within agency systems.
  • Ensure client information across systems is accurate, complete, and up to date.

Data & Reporting

  • Perform “Blue Sheet” reconciliation of planned vs. actual service units in ServTracker.
  • Track and report program activities across services, including meal programs and transportation.
  • Prepare client and service unit data for state reporting and billing to DHHS.
  • Produce regular reports on meal site performance, contract status, and other operational metrics.

Compliance & Systems Integrity

  • Maintain documentation processes and paper trails to support clean audits and strong compliance practices.
  • Monitor internal systems to ensure accurate classification of services and eligibility.
  • Identify opportunities to improve workflows and data accuracy.

Team Leadership

  • Supervise two direct reports responsible for intake and client data entry.
  • Provide coaching, support, and process improvement

What We’re Looking For

Experience

  • 5+ years of professional experience.
  • Background in nonprofit services, food service programs, healthcare, or elder services strongly preferred.
  • Experience with Meals on Wheels programs or similar human services programs is a plus.

Skills

  • Strong analytical and problem-solving ability.
  • Excellent attention to detail and data accuracy.
  • Ability to manage multiple projects and deadlines simultaneously.
  • Collaborative team player who enjoys improving systems and processes.
  • Strong proficiency with Microsoft Office, especially Excel.

Personal Qualities

  • High integrity and commitment to accountability.
  • Curiosity and love of learning.
  • Interest in working in a mission-driven organization serving older adults.

Why Work With Us

  • Make a direct impact on the lives of older adults in your community
  • Work in a mission-focused nonprofit environment
  • Opportunity to shape systems and processes that support critical services
  • Collaborative, supportive team culture

Meals on Wheels is an equal opportunity employer committed to building a diverse and inclusive workplace.

If you're someone who enjoys combining data, operations, and mission-driven work, we encourage you to apply.

Company Description

Meals on Wheels of Rockingham County is dedicated to providing nutritious meals and beneficial support services to older and disabled residents of Rockingham County, who need assistance to help preserve long-term health, well-being, and independence.