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Client Success Manager Jobs in Rochester, NH (NOW HIRING)

Lyra Technology Group

Client Success Manager

Portsmouth, NH · On-site

$70K - $80K/yr

Client Success Manager-Lyra Technology Group Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic ...

Lyra Technology Group

Client Success Manager

Portsmouth, NH · On-site

$70K - $80K/yr

Client Success Manager-Lyra Technology Group Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic ...

Bottomline

Onboarding Account Manager

Portsmouth, NH · On-site

Client Onboarding Management * * Own the onboarding process for new clients, including developing program strategies, meeting initial success milestones, and launching the first vendor enrollment ...

defi AUTO LLC

Client Service Executive

Concord, NH · On-site

$82K - $117K/yr

As a Client Service Executive within the Managed Servicing business, you operate in a highly ... Success in this position requires strong relationship management, strategic thinking, and the ...

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See Rochester, NH salary details

$31.8K

$81.3K

$137K

How much do client success manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for client success manager in Rochester, NH is $81,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,200.00 and $96,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Rochester, NH look for? The top searched job categories for Client Success Manager jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Client Success Manager jobs? Cities near Rochester, NH with the most Client Success Manager job openings:
Client Success Manager jobs near you

Client Success Manager

Lyra Technology Group

Portsmouth, NH • On-site

$70K - $80K/yr

Full-time

Posted 8 hours ago

Job description

Client Success Manager-Lyra Technology Group

Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic partner to our clients, focused on driving satisfaction, retention, and account growth. As a trusted advisor, the CSM leads proactive client engagement, including Strategic Quarterly Business Reviews (QBRs), upsell and cross-sell conversations, and roadmap development. This is a revenue-influencing role that blends technical insight into client relationship management, requiring strong communication skills and a foundation in IT services. At every point, from onboarding to ongoing consultations, the CSM team collects, analyzes, and then uses data to ensure that their clients are fully engaged and getting the value they expect.

About Lyra

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. We made our first acquisition at the beginning of 2018. Now, we hold a controlling stake in 80 companies and are continuing to grow. Our companies employ over 600 team members and sit across the Northeast, Midwest, and Eastern Canada. Each company is led by its own management team, and we are incredibly proud of the work they do.

Your work as a Client Success Manager will include several components:

Manage Client Relationships Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded.

Drive Retention & Growth Own client renewals and proactively identify expansion opportunities to increase account value.

Own Upsell Conversations Lead upsell and cross-sell discussions that align with client needs and PCGiT's service offerings, collaborating with AEs or leadership as needed.

Understand the Business Become a strategic partner by learning each client's business model, goals, IT stack, and pain points.

Coordinate Solutions Work cross-functionally with service delivery, technical support, and sales to resolve issues and advocate for client needs.

Lead QBRs & Strategy Sessions Conduct regular account reviews, usage reports, and roadmap planning sessions with clients.

Champion the Client Experience Ensure a high-touch, consultative experience from onboarding through renewal.

Our ideal Client Success Manager has the following qualifications:

24 years of experience in client success, account management, or related B2B customer-facing roles.

Familiarity with IT services, MSP environments, or technical support workflows is strongly preferred.

Strong communication and relationship-building skills with clients ranging from IT managers to C-suite.

Confidence in conducting client meetings, reviewing technical data, and leading renewal or upsell conversations.

Comfortable and confident leading upsell conversations, positioning solutions that create additional value.

Experience identifying and nurturing account expansion opportunities, even without a formal quota.

Proficiency with CRM and account management tools (HubSpot preferred).

A proactive mindset you solve problems before they escalate.

Strong organizational skills and attention to detail across multiple client accounts.

If joining a team-oriented company in the tech space sounds appealing to you, let's have a conversation.