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Client Services Manager Jobs in Phoenix, AZ (NOW HIRING)

Epiq

eDiscovery Client Services Manager

Phoenix, AZ · Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project management coordination and ...

PalAmerican Security

Client Service Manager

Phoenix, AZ · On-site

$75K - $85K/yr

As a Client Services Manager, you will play a crucial role in supervising and supporting security staff, maintaining client relationships, and ensuring the highest level of service delivery.

PalAmerican Security

Client Service Manager

Phoenix, AZ · On-site

$75K - $85K/yr

As a Client Services Manager, you will play a crucial role in supervising and supporting security staff, maintaining client relationships, and ensuring the highest level of service delivery.

IV Nutrition

Client Services Associate

Scottsdale, AZ · On-site

$17 - $20/hr

Client Services Associate - IV Nutrition Scottsdale Do you thrive on providing exceptional customer ... Schedule appointments, manage client intake forms, and ensure accurate medical information is ...

MDS Communications

Client Services Associate

Gilbert, AZ · Hybrid

$55K/yr

Providing administrative support to Account Managers across multiple client accounts Generating reports and assisting with budget tracking (Excel proficiency is required, including the ability to ...

IV Nutrition

Client Services Associate

Scottsdale, AZ · On-site

$17 - $20/hr

Client Services Associate - IV Nutrition Scottsdale Do you thrive on providing exceptional customer ... Schedule appointments, manage client intake forms, and ensure accurate medical information is ...

MDS Communications

Client Services Associate

Tempe, AZ · Hybrid

$55K/yr

Providing administrative support to Account Managers across multiple client accounts Generating reports and assisting with budget tracking (Excel proficiency is required, including the ability to ...

MDS Communications

Client Services Associate

Mesa, AZ · Hybrid

$55K/yr

Providing administrative support to Account Managers across multiple client accounts Generating reports and assisting with budget tracking (Excel proficiency is required, including the ability to ...

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Client Services Manager information

See Phoenix, AZ salary details

$33.4K

$67.2K

$121.8K

How much do client services manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client services manager in Phoenix, AZ is $67,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $79,300.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What are the most commonly searched types of Client Services jobs in Phoenix, AZ?

The most popular types of Client Services jobs in Phoenix, AZ are:

What are popular job titles related to Client Services Manager jobs in Phoenix, AZ?

For Client Services Manager jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Client Services Manager jobs in Phoenix, AZ look for?

The top searched job categories for Client Services Manager jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Client Services Manager jobs?

Cities near Phoenix, AZ with the most Client Services Manager job openings:

Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $67,170 per year, or $32.3 per hour.

Group Benefits Client Services Manager

Amwins

Scottsdale, AZ • On-site

Full-time

Medical, Life, PTO

Posted 6 days ago

Key responsibilities

  • Lead, manage, and provide technical direction to the Account Management team to meet or surpass performance standards.

  • Support the ongoing training and professional development of AM staff to enhance departmental performance.

  • Oversee administrative functions such as recruitment, leave management, remote work scheduling, performance reviews, and disciplinary procedures.

Amwins rating

7.8

Company rating: 7.8 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

197th of 315 rated insurance

Job description

Join Our Team as a Client Services Manager at Amwins Self-Funded!
Are you an ambitious leader ready to play a crucial role in the growth and success of our organization? We are seeking a passionate Client Services Manager to join our dynamic team in Scottsdale, AZ. This in-office position also offers the flexibility to work from home up to 2 days a week after completion of training.
Why Choose Amwins?
At Amwins, we value our team members and offer a range of benefits to enhance your work experience:
  • Flexibility: Enjoy a hybrid work environment with flexible scheduling options.
  • Comprehensive Benefits: Access a competitive benefits package from day one, including generous Paid Time Off (PTO) and paid holidays.
  • Continual Learning: Thrive in a collaborative, education-focused work environment.
  • Annual Bonus Program: Earn incentives through our performance-based bonus program, designed to reward you for achieving key goals and contributing to the company's success.

Learn more about us at amwins.com/benefits.
As the Client Services Manager, you will report to the Senior Director of Account Management and play a pivotal role in the overall management and training of the AM Department.
Responsibilities include:
  • Team Leadership: Lead, manage, and offer technical direction to the assigned Account Management team, consistently meeting or surpassing established performance standards. Ensure departmental objectives and initiatives are closely aligned with team expectations, fostering effective communication and collaboration among all management teams. Provide mentorship to the AM Lead to support their development of advanced leadership skills and competencies.
  • Training and Development: Support the ongoing training and professional growth of AM staff to enhance both individual and departmental performance. Evaluate employee development opportunities and areas for improvement and implement strategic approaches to assess and cultivate talent.
  • Administrative Management: Direct administrative functions such as recruitment, leave management, remote work scheduling, annual performance reviews, and disciplinary procedures. Consistently evaluate book of business assignments to determine staffing requirements and deliver strategic HR recommendations that support both organizational growth and succession planning.
  • Relationship Building: Establish constructive and collaborative relationships with both external partners and internal departments to facilitate effective service delivery and timely issue resolution. Cultivate strong working relationships with each field sales team supported by the account managers, ensuring a thorough understanding of each team's distinct objectives and business requirements.
  • Continuous Improvement & Quality Assurance: Foster proactive discussions with team members to identify best practices, determine areas for enhancement in processes, and assess requirements for further training to supplement identified gaps in AM knowledge and skill set. Ensure quality metrics are adhered to with regular quantitative reviews provided to team members.
  • Workflow Optimization: Support workflow process changes and contribute to onboarding new salespeople by providing post-sale Account Executive support.
  • Effective Communication: Communicate regularly with AM Leadership peers and Directors regarding team needs, processing issues, efficiency suggestions, etc. Ensure communication is professional, appropriate and confidential as required, supporting both the employees and the needs of the organization.
  • Developmental Duties: Participate in ongoing developmental opportunities as needed.

Desired Skills:
  • Teamwork and Organizational Skills: Strong teamwork, organizational, and multitasking skills.
  • Analytical Thinking: Thorough analytical thinking, strong critical reasoning & effective problem-solving skills.
  • Communication: Effective written and verbal communication with internal and external parties.
  • Adaptability: Ability to adjust to changing priorities in a fast-paced environment.
  • Time Management: Proven ability to effectively manage time, prioritize workload, and meet deadlines.
  • Positive Attitude: Ability to consistently assume positive intent and convey a positive attitude at work.
  • Confidentiality: Ability to maintain strict confidentiality.
  • Technical Proficiency: Proficient in Microsoft Office programs (Word, Excel, Outlook, etc.).

Qualifications:
  • Management Experience: 1-3+ years of management or leadership experience strongly preferred.
  • Education: Bachelor's degree or equivalent work experience strongly preferred but not required.
  • Industry Experience: 1+ years of work experience in Group Benefits, Stop Loss, Ancillary, or TPA environment strongly preferred.
  • Account Management Experience: 1+ years of account management or client service experience preferred.
  • License: Arizona Life and Health license preferred.
  • Certification: Certified Self-Funded Specialist Designation preferred

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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