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Director Client Management Jobs in Phoenix, AZ (NOW HIRING)

Kestra Holdings

Director, Client Service

Tempe, AZ · On-site

We combine advanced business management technology with personalized consulting to provide ... The Director, Client Service leads the client-facing Service contact center. Client's are defined ...

Kestra Financial, Inc.

Director, Client Service

Tempe, AZ · On-site

$120 - $160/hr

We combine advanced business management technology with personalized consulting to provide ... The Director, Client Service leads the client-facing Service contact center. Client's are defined ...

Verra Mobility

Director Client Success Manager

Mesa, AZ · On-site

As the Director, Client Success, you will provide strategic leadership for client relationships and ... What you'll do • Provide strategic leadership and executive-level relationship management for key ...

Nix Sensor

Mobile Client Services Director

Phoenix, AZ · On-site

$70 - $100/hr

Mobile Unit Services Director- Full-Time The Mobile Unit Services Director manages and oversees our ... This Director will also collaborate with the VP of Client Services, VP of Clinical services, Center ...

New

Arctiq, Inc.

Client Director

Phoenix, AZ · On-site

$80K/yr

Work in tandem with sales leadership to establish competitive price structures, manage deal ... Ability to understand client pain points, anticipate their needs, and provide proactive solutions ...

Arctiq

Client Director

Phoenix, AZ · On-site

Work in tandem with sales leadership to establish competitive price structures, manage deal ... Ability to understand client pain points, anticipate their needs, and provide proactive solutions ...

Arctiq, Inc.

Client Director

Phoenix, AZ · On-site

Work in tandem with sales leadership to establish competitive price structures, manage deal ... Ability to understand client pain points, anticipate their needs, and provide proactive solutions ...

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Director Client Management information

See Phoenix, AZ salary details

$23.8K

$107K

$176.2K

How much do director client management jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director client management in Phoenix, AZ is $107,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $149,900.00 per year, depending on experience, location, and employer.

What does a director of client management do?

A Director of Client Management oversees the relationships between a company and its key clients, ensuring that client needs are met and business objectives are achieved. They lead client management teams, develop strategies to enhance customer satisfaction, and identify opportunities for business growth. This role often involves managing high-value accounts, resolving complex issues, and working closely with internal departments to deliver tailored solutions. Ultimately, the Director of Client Management aims to maintain strong, long-term partnerships that benefit both the client and the company.

How does a director of client management typically collaborate with internal teams to deliver client solutions?

A Director of Client Management plays a pivotal role in bridging client needs with internal capabilities. They regularly coordinate with sales, marketing, product, and operations teams to ensure that client expectations are met and exceeded. This involves leading cross-functional meetings, aligning resources, and facilitating clear communication to deliver tailored solutions efficiently. Strong collaboration skills help ensure that projects stay on track and that both client satisfaction and organizational goals are achieved.

What are the key skills and qualifications needed to thrive as a director of client management, and why are they important?

To thrive as a Director of Client Management, you need extensive experience in account management, strong business acumen, and a proven track record in building client relationships, often supported by a relevant degree. Familiarity with CRM systems, project management tools, and data analytics platforms is typically required. Exceptional leadership, strategic thinking, and communication skills help in navigating complex client needs and leading teams effectively. These competencies are crucial for driving client satisfaction, retention, and overall business growth.

What are popular job titles related to Director Client Management jobs in Phoenix, AZ?

For Director Client Management jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Director Client Management jobs in Phoenix, AZ look for?

The top searched job categories for Director Client Management jobs in Phoenix, AZ are:

Director Client Management jobs near you
Infographic showing various Director Client Management job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $107,035 per year, or $51.5 per hour.

Director, Client Service

Kestra Holdings

Tempe, AZ • On-site

Full-time

Medical, Retirement

Re-posted 7 days ago

Job description

Kestra Holdings offers industry-leading wealth management platforms for independent wealth management professionals nationwide. Kestra is dedicated to empowering independent financial professionals-including traditional and hybrid RIAs-to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.
Lead with Purpose. Partner with Impact.
Kestra Holdings is a leading wealth management platform that empowers independent financial professionals to grow their businesses and serve their clients effectively. Our company fosters a collaborative, entrepreneurial culture while providing the resources and scale of a larger enterprise.
The Director, Client Service leads the client-facing Service contact center. Client's are defined as Advisors, their teams, and end-investors. This role is responsible for delivering timely, knowledgeable, and high-quality service to advisors and their teams across the Kestra platform. This role directly leads Contact Center Leaders and is accountable for daily service execution, advisor experience, SLA performance, case and call handling discipline, escalation management, quality, and team development.
This leader plays a critical role in helping the organization scale in a continuous growth environment by improving operational structure, establishing performance metrics, supporting the implementation of workforce management capabilities, and leading teams through change. The role emphasizes service consistency, operational accountability, advisor satisfaction & retention, risk awareness, and disciplined execution across the Service organization.
What You'll Do:
  • A Leader of leaders for Kestra's contact center responsible for "client" (advisors, their teams and investors) facing service and support.
  • Own daily contact center performance, including service levels, quality, productivity, and client experience.
  • Engages with team in escalations for complex client issues and service recovery situations.
  • Build relationship with Advisors, and their firms, to drive a culture of service, build confidence in Kestra Service, and remain in-tune with team's delivery experience.
  • Establish service standards, operational metrics, and performance expectations.
  • Support workforce management initiatives, including forecasting, staffing, and scheduling capabilities.
  • Analyze service trends and client feedback to drive operational improvements.
  • Partner with internal teams to ensure seamless advisor support and issue resolution.
  • Responsible for developing great leaders through coaching, performance management, and succession planning.
  • Maintain operating procedures, quality standards, and regulatory compliance.
  • Lead service enhancements that improve scalability, efficiency, and advisor satisfaction.
  • Partners with CX team to ensure service center employee learning and development meets the needs of our team and clients.

What You Bring:
  • Strong wealth management leadership experience in contact center & client service.
  • Proven ability to lead leaders and improve operational performance.
  • Knowledge of service levels, workforce planning, quality, and performance metrics.
  • Ability to lead through growth, change, and evolving business needs.
  • Strong communication and relationship-building skills.
  • Experience coaching leaders and developing high-performing teams.
  • Strong analytical and problem-solving abilities.
  • Sound judgment and ability to manage risk and escalations.
  • Collaborative leadership style with a focus on accountability.
  • Commitment to service excellence and an advisor-first culture.

Supervisory Responsibilities
  • Directly supervises Contact Center Supervisors responsible for associates. Responsible for coaching, performance management, workload prioritization, leadership development, employee engagement, quality execution, and operational accountability across the Service organization.

Education and/or Experience
  • Bachelor's degree required, preferably in business, finance, operations, or a related field.
  • 5+ years of team leadership experience in wealth management required.
  • Minimum of 7+ years of experience in client service, contact center operations, financial services, wealth management, or advisor-facing support roles.
  • Experience in broker-dealer, RIA, wealth management, or financial services required.

Certificates, Licenses, Registration
  • FINRA Series 7 and 24 required.

Internal Application Policy:
Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.
Benefits to support you:
  • Competitive pay and benefits with a large employer (over 1600 employees nationwide)
  • 401(k), health insurance, and a competitive benefits package
  • Work in a supportive, collaborative environment committed to professional excellence
  • Help clients navigate meaningful financial decisions with confidence
  • Opportunities for training, development, and long-term growth within the firm
  • Tuition reimbursement for qualified expenses

Kestra Values:
Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.
Explore Life at Kestra
Kestra Holdings Website: https://www.kestrafinancial.com/
Careers Portal: https://jobs.dayforcehcm.com/en-US/kestra/KESTRACAREERSITE
LinkedIn: https://www.linkedin.com/company/kestra-financial
Apply Today
Lead with purpose. Apply now and help shape the future of Kestra.
DisclosureBy applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:
  • You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
  • It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.

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