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Client Services Manager Jobs in Oak Ridge, TN (NOW HIRING)

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Client Services Manager information

See Oak Ridge, TN salary details

$33.5K

$67.2K

$121.9K

How much do client services manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for client services manager in Oak Ridge, TN is $67,238.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $79,400.00 per year, depending on experience, location, and employer.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Oak Ridge, TN? The most popular types of Client Services jobs in Oak Ridge, TN are:
What cities near Oak Ridge, TN are hiring for Client Services Manager jobs? Cities near Oak Ridge, TN with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Oak Ridge, TN as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $67,238 per year, or $32.3 per hour.

Client Services Manager

Sonic Healthcare USA

Knoxville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Sonic Healthcare USA rating

6.6

Company rating: 6.6 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

97th of 120 rated laboratories

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:
Multi-tasking is your middle name. You've got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.
Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?
This opportunity is:
Location: Knoxville, TN
Days: Monday - Friday
Hours: 8am-5pm
Full-time: Benefit Eligible
In this role, you will:
  • Manage/Lead the Client Services Team through field visits, site visits, problem solving, and acting as a liaison to laboratory management and operations.
  • Train Client Service Representatives in accepted client service processes to maintain customer satisfaction and grow sales.
  • Manage customer relationship functions through reports and evaluation.
  • Generate additional business for the company through site visits and consultation with clients to increase market share of existing products and services.
  • Be an effective communicator, value teamwork and being part of a team.
  • Have a track record of accountability and be results oriented.
  • Strong listening and interpersonal skills with the ability to build rapport.
  • Work closely with the Sales Team to provide timely, professional and courteous service to all AEL customers.
  • Analyze data and interpret sales and test volume trends.
  • Provide consistent touchpoints with the Client Services Team to include phone, email, meetings and one-on-one field visits.
  • Ensure the Client Services Team provides timely and accurate sales forecasts, activity, account updates, and reports via CRM system.
  • Observe competitor activities, gather and interpret product and market intelligence.
  • Interface with Regional Directors and Operations Managers to solve customer issues and develop plans and strategies for customer success.
  • Participate in workgroups with various internal departments for efficiency gains and problem/payer resolution.
  • Provide leadership and development to Client Service Representatives.
  • Facilitate development of team building, foster trust and respect, manage conflict resolution and maintain positive morale.
  • Other duties as assigned.

All you need is:
  • BS/BA degree or equivalent preferred. Strong background with related work experience will be considered.
  • Minimum of 1-2 years in client services/customer service; ]
  • Laboratory or medical billing preferred.
  • Must demonstrate an ability to work as part of team with good problem resolution skills and flexibility.
  • The ability to communicate effectively, orally and written.
  • Time management, analytical thinking, and computer skills are a must.
  • Candidates must have a valid driver's license and must be able to meet insurance company requirements.

We'll give you:
Appreciation for your work
A feeling of satisfaction that you've helped people
Opportunity to grow in your profession
Free lab services for you and your dependents
Work-life balance, including Paid Time Off and Paid Holidays
Competitive benefits including medical, dental, and vision insurance
Help saving for retirement, with a 401(k) plus a company match
A sense of belonging - we're a community!
Scheduled Weekly Hours:
40
Work Shift:
Job Category:
Sales
Company:
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

What Sonic Healthcare USA employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Sonic Healthcare USA

Sourced by ZipRecruiter

Sonic Healthcare USA, based in Austin, TX, operates in the healthcare industry and provides a wide range of laboratory and diagnostic services. As a part of international medical diagnostics company Sonic Healthcare Limited, it was established with a vision to provide superior medical testing, undertaken by highly qualified staff using the most advanced medical technology. Sonic Healthcare’s consistent growth and achievements owe to their longstanding commitment to quality, integrity, and professionalism. Their services serve a crucial role in healthcare, contributing to patient care by providing precise and timely medical diagnosis.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Austin, TX, US

Year founded

2007

Social media

Twitter

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