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Client Services Coordinator Jobs in Silver Spring, MD

Dresner Group

Client Services Manager

Columbia, MD · On-site

... o Coordinates training requirements of helpdesk personnel Qualifications Preferred Working ... in new client opportunities. o Service oriented attitude - will do what it takes to get the job ...

Epiq

eDiscovery Client Services Manager

Washington, DC · Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services ... Drive overall client satisfaction through effective coordination and communication of client ...

Banfield Pet Hospital

Client Service Coordinator

Waldorf, MD · On-site

$17.50 - $22.75/hr

CLIENT SERVICE COORDINATOR This posting will remain open for a minimum of two weeks from the ... Actively recruit new clients by promoting hospital services and route the flow of clients and pets ...

Banfield Pet Hospital

Client Service Coordinator

Leesburg, VA · On-site

$18.25 - $23.75/hr

CLIENT SERVICE COORDINATOR This posting will remain open for a minimum of two weeks from the ... Actively recruit new clients by promoting hospital services and route the flow of clients and pets ...

Banfield Pet Hospital

Client Service Coordinator

Waldorf, MD · On-site

$17.50 - $22.75/hr

CLIENT SERVICE COORDINATOR This posting will remain open for a minimum of two weeks from the ... Actively recruit new clients by promoting hospital services and route the flow of clients and pets ...

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How much do client services coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for client services coordinator in Silver Spring, MD is $23.45, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $24.90 per hour, depending on experience, location, and employer.

What does a client services coordinator do?

A Client Services Coordinator acts as the main point of contact between clients and a company, ensuring that client needs are addressed promptly and effectively. Their responsibilities typically include managing client accounts, scheduling meetings, resolving issues, and facilitating communication between clients and internal teams. They play a key role in maintaining strong client relationships and ensuring overall customer satisfaction. The job also often involves administrative tasks such as preparing reports, handling documentation, and tracking client feedback.

What skills and qualifications are needed to thrive as a client services coordinator?

To thrive as a Client Services Coordinator, you need strong organizational abilities, customer service expertise, and proficiency in business communication, often supported by a bachelor's degree or relevant experience. Familiarity with client relationship management (CRM) software, scheduling platforms, and office productivity tools is typically required. Excellent interpersonal skills, problem-solving abilities, and attention to detail help you build trust and efficiently manage client needs. These skills ensure smooth client interactions, high satisfaction rates, and effective coordination within teams.

How does a client services coordinator typically collaborate with other departments to ensure client satisfaction?

A Client Services Coordinator frequently works cross-functionally, acting as a liaison between clients and various internal teams such as sales, marketing, and operations. They communicate client needs, track deliverables, and help resolve any issues that arise, ensuring that all stakeholders are aligned. This collaboration requires proactive communication, strong organizational skills, and the ability to prioritize tasks, all of which contribute to providing seamless service and building long-term client relationships.

What are the most commonly searched types of Client Services jobs in Silver Spring, MD?

The most popular types of Client Services jobs in Silver Spring, MD are:

What are popular job titles related to Client Services Coordinator jobs in Silver Spring, MD?

For Client Services Coordinator jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Client Services Coordinator jobs in Silver Spring, MD look for?

The top searched job categories for Client Services Coordinator jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Client Services Coordinator jobs?

Cities near Silver Spring, MD with the most Client Services Coordinator job openings:

Client Services Coordinator jobs near you
Infographic showing various Client Services Coordinator job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $48,678 per year, or $23.4 per hour.

Client Services Manager

Dresner Group

Columbia, MD • On-site

Full-time

PTO

Re-posted 25 days ago

Job description

Company Description

Founded in 2002 to provide quality IT advisory, implementation, and management services to the SMB marketplace, Dresner Group has since helped several hundred organizations realize the value of a properly managed IT environment. Since our conception, we have continued to offer experienced professionals and expertise coupled with superior customer service. Today our clients reside in Maryland, Washington DC, Pennsylvania, Delaware, Ohio, Virginia and North Carolina.


We envision our company as a regional leader in the information technology marketplace and strive to become recognized and respected as the premier provider of information technology solutions, consultative services, and support services to small and medium-size businesses. The growth and profitability of our company will be fueled by an intense focus on providing excellence and on fostering complete and customized IT experiences for our clients in a cost-effective manner.

 

Dresner Group provides a full range of IT services including:

  • On-site Services
  • Help Desk, 24x7x365
  • Cloud Services 
  • IT Consulting Services


For More Career Opportuniites Please Visit: www.dresnergroup.com

Job Description

This position is a multi-faceted and dynamic opportunity for a hands-on manager that is looking to be involved in all aspects of technology & service delivery, while managing a team of support technicians. The individual should be a detail and process oriented person, as well as possess solid problem solving skills. In addition, the individual must have excellent verbal and written communication skills to keep our clients, management, and other CST's informed.


Job Responsibilities

o Manage the Client Support team, triaging of support requests, and ticket queues. 

o Scheduling of support and preventative maintenance tickets

o Work with management team to develop baseline support metrics

o Deliver and exceed on all team performance targets 

o Maintain and monitor quality service levels  

o Improve productivity by highlighting deficiencies and recommending change in tools, training, processes, and reporting 

o Facilitate customer resolution for escalated calls and engage the necessary technical support

o Responsible for assuring clients are provided efficient and timely support on a 24x7x365 basis 

o Performs staff scheduling to ensure helpdesk coverage during normal business hours and on-call support as required 

o Manages the client support staff including consultation on performance evaluations, promotions, hiring, and disciplinary actions 

o Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until the permanent solutions are found 

o Coordinates training requirements of helpdesk personnel 


Qualifications

Preferred Working Experience

o Minimum of 3-5 years of management experience 

o Relative working experience with managed service providers or similar organization. 

o Demonstrated leadership abilities and achievement orientated 

Required

o Bachelor's degree in business, communications, or a closely related field.  

o Willingness to work evenings and weekends on occasion.

Characteristics

o Enthusiastic about working in a fast-paced and ever evolving environment.

o Enjoy working with existing clients and eager to engage in new client opportunities.

o Service oriented attitude - will do what it takes to get the job done right.

o A spirit of perpetual learning, identifying new technologies as they emerge and becoming an expert in them.

o A passion for sharing information to the team and clients.

o Proven leader who can successfully manage the client support team


Additional Information

Benefits

Dresner Group offers excellent compensation and benefits, including competitive salaries and a generous vacation plan.



All your information will be kept confidential according to EEO guidelines.

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