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Client Services Assistant Jobs in Kentucky (NOW HIRING)

Bertelsmann

Client Services Representative

Louisville, KY · On-site

$14.75 - $20/hr

The Client Services Representative will manage customer accounts, ensuring service level agreements ... Classify delivery exceptions and follow defined resolution processes * Assist with appointment ...

F3 Design

$65 - $80/hr

... * Assist with setup, configuration, and basic maintenance of workstations, peripherals, and ... Client Services team. #J-18808-Ljbffr

New

Meals on Wheels PLUS

$55 - $75/hr

Client Services Data & Reporting AdministratorJob Summary The Client Services Data & Reporting ... Interest in programs designed to assist Older Americans * Extraordinary attention to detail

New

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All JobsClient Services JobsClient Services Assistant JobsClient Services Assistant Jobs in Kentucky

Client Services Assistant information

See Kentucky salary details

$10

$17

$24

How much do client services assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for client services assistant in Kentucky is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.86 per hour, depending on experience, location, and employer.

What is a client services assistant?

Client Services Assistants are professionals who support a company’s clients by addressing their needs, answering questions, and ensuring a positive experience. They typically handle administrative tasks, schedule appointments, manage correspondence, and may assist with problem resolution. Their role is crucial in maintaining strong client relationships and ensuring that clients are satisfied with the services provided by the organization.

What are some typical challenges a client services assistant might face and how can they overcome them?

Client Services Assistants often juggle multiple client requests and administrative tasks simultaneously, which can make time management a common challenge. Prioritizing urgent client needs while maintaining attention to detail in documentation is essential. Developing strong organizational skills and proactively communicating with clients and team members can help manage workload and prevent misunderstandings. Regular check-ins with supervisors or senior team members can also provide guidance and support for handling complex client issues.

What is the difference between Client Services Assistant vs Customer Service Representative?

AspectClient Services AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent; some roles may prefer post-secondary education
Work EnvironmentOffice settings, client-facing roles, administrative supportCall centers, retail, office settings, customer support centers
Employer & IndustryFinancial services, consulting, professional servicesRetail, telecommunications, hospitality, various industries
Search & Comparison IntentUnderstanding support roles assisting clients directlyHandling customer inquiries and resolving issues

The main difference between a Client Services Assistant and a Customer Service Representative lies in their focus and work environment. Client Services Assistants typically work in professional settings supporting specific clients, often with a focus on account management. Customer Service Representatives usually handle general customer inquiries across various industries, often via phone or online. Both roles require strong communication skills but differ in their scope and industry application.

What are the most commonly searched types of Client Services jobs in Kentucky?

The most popular types of Client Services jobs in Kentucky are:

What are popular job titles related to Client Services Assistant jobs in Kentucky?

For Client Services Assistant jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Client Services Assistant jobs in Kentucky look for?

The top searched job categories for Client Services Assistant jobs in Kentucky are:

What cities in Kentucky are hiring for Client Services Assistant jobs?

Cities in Kentucky with the most Client Services Assistant job openings:

Client Services Assistant jobs near you
Infographic showing various Client Services Assistant job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $36,175 per year, or $17.4 per hour.

Client Services Representative

Bertelsmann

Louisville, KY • On-site

$14.75 - $20/hr

Full-time

Retirement, PTO

Posted 25 days ago

Job description

Company Description
Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.
You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we're on it.
Job Description
The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.
Your Tasks:
  • Support end-to-end shipment tracking and follow established SOPs
  • Monitor shipments using dashboards and identify open or aging items
  • Classify delivery exceptions and follow defined resolution processes
  • Assist with appointment scheduling and updates
  • Communicate with carriers using approved templates
  • Maintain and retrieve shipment documentation (BOL, PRO, POD)
  • Compile required documentation for cases and escalations with guidance
  • Perform basic data checks for shipment accuracy
  • Update systems with shipment status and notes
  • Document case activity with clear next steps and ownership
  • Capture initial details for shortages, damages, or discrepancies (OS&D)
  • Follow SOPs for returns, refusals, and reconsignment requests
  • Recognize standard accessorial types
  • Provide updates to internal stakeholders when requested
  • Follow routing guides and SOPs for all clients
  • Escalate issues according to defined processes

Qualifications
  • At least two years of Customer Service Experience
  • At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required
  • High School Diploma or equivalent
  • Must display initiative and flexibility to work in a fast-paced, changing environment
  • Bachelors Degree
  • Microsoft Office experience in PowerPoint and Power BI
  • 3PL, Supply Chain, Logistics or similar experience preferred
  • Ecommerce experience preferred
  • SAP knowledge
  • Project management experience
  • Strong organizational skills
  • Solid analytical ability
  • Strong verbal and written communication skills

Additional Information
  • 401(k) with company matching up to 6%.
  • Paid Time Off, including paid holidays.
  • Flexible Spending Accounts.
  • Voluntary benefits such as legal and financial assistance, pet insurance, and more.
  • Employee Assistance Program.
  • Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
  • Commuter benefits.
  • Employee engagement activities.

Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company's Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.
Learn more about our commitment to Equal Opportunity and Accommodation Information here.
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