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Client Service Representative Jobs in California

VetnCare

Client Service Representative

Castro Valley, CA · On-site

$23 - $27/hr

Client Service Representative Groveway Pet Hospital Castro Valley, CA | Full-time $23-$27 per hour At Groveway Pet Hospital, we're more than a veterinary practice-we're a trusted part of the ...

VCA Animal Hospital

$18.50 - $25/hr

Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top ...

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All JobsClient Service Representative JobsClient Service Representative Jobs in California

Client Service Representative information

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$9

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$26

How much do client service representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for client service representative in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a Client Service Representative?

A Client Service Representative is a professional responsible for interacting with customers to address their needs, answer questions, and resolve issues related to a company’s products or services. They often serve as the first point of contact, ensuring customers have positive experiences and receive timely assistance. Duties typically include answering calls or emails, processing orders, and providing information about products or services. Strong communication and problem-solving skills are essential for this role.

What are some common challenges faced by Client Service Representatives and how can they be overcome?

Client Service Representatives often encounter challenges such as managing high call volumes, addressing diverse client needs, and resolving complaints efficiently. To overcome these, it’s important to develop strong communication and active listening skills, stay organized, and remain patient under pressure. Many organizations provide ongoing training and support, and collaboration with team members is encouraged to share best practices and resolve complex issues. Maintaining a positive attitude and utilizing available resources can help ensure client satisfaction and personal success in the role.

What are the key skills and qualifications needed to thrive as a Client Service Representative, and why are they important?

To excel as a Client Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and office productivity tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help you build rapport and effectively resolve client concerns. These skills are crucial for ensuring client satisfaction, fostering loyalty, and maintaining the company’s reputation.

Is CSR a good entry level position?

A Client Service Representative (CSR) position is often considered a good entry-level job because it provides customer service experience, communication skills, and familiarity with business operations. It typically requires minimal prior experience and can serve as a stepping stone to roles in sales, account management, or other client-focused positions.

How can I make 2000 a week working from home?

A Client Service Representative can potentially earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes performance-based incentives. Increasing earnings may involve handling high-volume customer interactions, working flexible hours, or taking on additional responsibilities, but reaching this income level typically requires consistent effort and possibly multiple income streams or bonuses.

What is the difference between Client Service Representative vs Customer Support Specialist?

AspectClient Service RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma; some roles prefer associate's degreeHigh school diploma; certifications optional
Work EnvironmentOffice settings, call centers, client-facing rolesCall centers, online chat, technical support environments
Employer & Industry UsageFinancial services, insurance, retailTechnology, telecom, e-commerce
Common Search & ComparisonCustomer interaction, client retention, account managementTechnical issues, troubleshooting, product support

The main difference is that Client Service Representatives focus on managing client accounts and maintaining relationships, often in financial or retail sectors. Customer Support Specialists primarily handle technical issues and troubleshooting, typically in tech or telecom industries. Both roles require strong communication skills but serve different customer needs and environments.

What is the role of a client service representative?

A client service representative is responsible for assisting customers by addressing inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and need strong communication and problem-solving skills to ensure customer satisfaction.

What job makes $10,000 a month without a degree?

A Client Service Representative typically does not earn $10,000 a month without significant experience or bonuses, as most entry-level roles pay less. High earnings in client service roles usually come from senior positions, specialized industries, or commission-based sales, which require strong communication skills and industry knowledge. Achieving such income without a degree is uncommon and often depends on performance, certifications, or entrepreneurial ventures.
More about Client Service Representative jobs
What are the most commonly searched types of Client Service Representative jobs in California? The most popular types of Client Service Representative jobs in California are:
What cities in California are hiring for Client Service Representative jobs? Cities in California with the most Client Service Representative job openings:
Client Service Representative jobs near you
Infographic showing various Client Service Representative job openings in California as of June 2026, with employment types broken down into 49% Full Time, 45% Part Time, 1% Temporary, and 5% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Client Service Representative

Dean Graulich A Veterinary Corporation

Malibu, CA

$18.75 - $25.25/hr

Other

Posted yesterday

Job description

Client Service Representative

As the first and last person to assist clients, the Client Service Representative must represent the hospital by seeing to their needs in a professional, courteous, and reassuring manner while ensuring the comfort and safety of the patients. A client service representative focuses on client service and communication with the goal of creating positive first and lasting impressions. The client service representative must have exceptional client service and communication skills, computer literacy, handle payment and financial issues, ability to multi-task, friendly attitude and confidence to deal with stressful situations. Client Service Representatives support veterinarians, technicians, veterinary assistants, and kennel staff in daily patient and client care. They communicate with clients in person and by phone and email.

Reporting Relationships: Reports directly to the Client Experience Manager and Hospital Administrator.

Performance Expectations:

  • Client Relations
  • Ability to easily remember client and patient names and in turn greet clients and pets by name with poise and natural effort
  • Address clients in a courteous and professional manner
  • Transition phone shoppers into future clients by providing them with descriptions of services first, offering to schedule appointments by providing specific date and time, routing to the appropriate doctor for procedural prices or offer prices for routine services (i.e. boarding, vaccinations, office visit, bathing, etc.) second
  • Ability to deal intelligibly, pleasantly and efficiently with clients at all times, often while engaging in several activities at one time or when situations are stressful
  • Answer phones in a prompt, professional, efficient and friendly manner using a multi-line phone system
  • Receive and route calls to accurately and promptly to appropriate staff
  • Receive and transmit faxes and emails
  • Receive messages and accurately enter into computer system for appropriate staff
  • Handle client correspondence including reminders, thank you cards, sympathy cards or arrangements and welcome emails
  • Maintain a positive atmosphere in the front office even in the event there is a waiting time
  • Ability to bond and form professional relationships with clients during interactions
  • Make patient status (surgery/hospitalization) follow-up calls and enter conversation details into medical record
  • Answer clients' questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and diseases
  • Advise clients on proper nutrition, flea/tick/internal parasite preventatives, pre-anesthetic testing, pain management, shampoos, home dental products and other retail items
  • Routinely check computer records for accurate client addresses, phone numbers and e-mails
  • Contact clients whose pets are overdue for services
  • Schedule Management
  • Schedule appointments and surgeries according to hospital scheduling guidelines, working to maintain an effective appointment schedule, screening for emergencies and prioritizing cases
  • Schedule medical progress exams at discharge
  • Maintain schedule for bathing appointments and boarding reservations
  • Admitting/Discharging Patients
  • Admit out-patients and handle medical record entries accurately
  • Admit/discharge patients for boarding, surgery, dentistry, grooming or other procedures and handle medical record entries accurately
  • Weigh patients during each visit and record weights in medical record
  • Ensure treatment, surgery and boarding forms are signed and an emergency number is noted
  • Prepare estimates/treatment plans and be able accurately and empathetically communicate estimates/treatment plans to clients
  • Prepare health certificates, proof of vaccination, lab reports and spay or neuter certificates
  • Collect specimens that clients bring in for lab analysis, label and take to the lab area. Enter the corresponding charge for the sample according to the submitting doctors' instructions
  • Echo doctors' recommendations when discharging patients
  • Fill prescriptions and provide routine administration instructions to clients
  • Ability to professionally communicate the hospital's financial policies with clients
  • Help clients schedule appointments when referred to a specialist, including providing directions, records and test results to
  • Financial
  • Enter accurate charges in medical record and prepare invoice for clients
  • Explain invoices to show value for the care provided, stating all services and products provided before the total
  • Communicate the costs and fees for services in a positive light while consistently support the hospitals payment policies
  • Collect payment when services are rendered, including making change for cash payments, processing credit cards and taking check payments
  • Verify the eligibility of clients approved for billing
  • Balance cash drawer at end of day/shift
  • Print or record the end of day financial balances, ensuring accuracy in cash, check and credit card totals
  • Know fees for routine services
  • Administrative
  • Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
  • Ensure the reception area and exam rooms have current reading materials (within two months of publication date) and are clean and odor free
  • Maintain clean, neat and professional front desk and exam rooms, ensuring areas are free of clutter and personal items and any pet waste has been properly removed and cleaned (Note: Eating is not permitted in the front office or exam rooms)
  • Provide new puppy and kitten packs, dental gift bags, weight-loss kits, etc. to clients when indicated and be able to discuss the contents and their importance / relevance
  • Maintain adequate supply of client education materials in the reception area (i.e. brochures, handouts, business cards, etc.)
  • Sell retail items and pet food
  • Personal Conduct/Teamwork
  • Maintain a positive and cooperative relationship with other team members and departments
  • Display tact and respect even during stressful or hectic periods
  • Possess a genuine care for animals, compassion / respect for their owners and enjoyment / contentment for working in the veterinary field
  • Ability to work constantly in the presence of other staff members and/or clients
  • Understanding of and ability to carry out oral and written directions
  • Client and Education Marketing
  • Answer client inquiries regarding basic animal care and routine procedures
  • Promote ancillary services such as boarding, grooming, acupuncture, etc.
  • Have a thorough knowledge of nutrition, flea/tick/internal parasite preventatives and over-the-counter products to promote client education and sales
  • Mail thank-you and sympathy cards
  • Assist client's in making appropriate decisions regarding optimum pet care using practice protocols on wellness and prevention

Requirements

Qualifications:

Educational Requirements:

  • High school diploma or GED equivalent
  • Customer Service background preferred but not required
  • Recommended minimum of one year previous veterinary experience

Skills Needed:

  • Fluency in SmartFlow and Ezyvet preferred but not required
  • Ability to work in a busy, fast-paced environment
  • Flexibility in attitude and work habits
  • Computer literacy
  • Understanding of, or ability to quickly learn veterinary terminology
  • Exceptional customer service skills
  • Ability to maintain accurate medical records; clerical work
  • Knowledge, ability and desire to educate clients
  • Knowledge and ability to promote hospital products and services

Physical Requirements:

  • Ability to lift patients and carry equipment up to 40 pounds; ability to lift patients or carry equipment over 40 pounds with assistance
  • Ability to handle both dogs and cats
  • Endure sitting, standing and walking on hard floor surfaces for extended periods
  • Typing skills for input of information into patient records and entering of prescription labels into the computer
  • Take safety precautions for exposure to toxins, drugs, anesthesia and radiation

Pay Range: $19.00 - 24.00

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