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Client Service Director Jobs in Minnesota (NOW HIRING)

Quad

Client Services Director

Minneapolis, MN · On-site

The Director Client Services is responsible for directing the Client Services team(s) to ensure ... of service. * Act proactively to manage the business effectively. * Manage account staffing ...

Quad

Client Services Director

Minneapolis, MN

The Director Client Services is responsible for directing the Client Services team(s) to ensure ... of service. * Act proactively to manage the business effectively. * Manage account staffing ...

Summit

Food Service Director

Brainerd, MN · On-site

$65K/yr

Food Service Director Job Reference Number: 42532 Employment Type: Full-Time , Onsite Segment ... The ability to manage in a diverse environment with a strong focus on client and customer services ...

Jambalaya Group

Client Service Coordinator

Rochester, MN · On-site

$17.50 - $23/hr

Client Service Coordinator - Potential Path to Associate Financial Advisor Rochester, MN Full-Time ... direct impact on the client experience and the success of the team. You will receive hands-on ...

Jambalaya Group

Client Service Coordinator

Lakeville, MN · On-site

$18.75 - $24.25/hr

Recognize when client issues require escalation and ensure they are directed to the appropriate ... Client Service & Issue Resolution * Research and respond to client service questions and requests.

Jambalaya Group

Client Service Coordinator

Lakeville, MN · On-site

$18.75 - $24.25/hr

Recognize when client issues require escalation and ensure they are directed to the appropriate ... Client Service & Issue Resolution * Research and respond to client service questions and requests.

Jambalaya Group

Client Service Coordinator

Rochester, MN · On-site

$17.50 - $23/hr

Client Service Coordinator - Potential Path to Associate Financial Advisor Rochester, MN ... direct impact on the client experience and the success of the team. You will receive hands-on ...

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Client Service Director information

See Minnesota salary details

$37.7K

$89.1K

$159.6K

How much do client service director jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client service director in Minnesota is $89,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $107,200.00 per year, depending on experience, location, and employer.

What is a client service director?

A Client Service Director is a senior professional responsible for overseeing the relationship between a company and its clients. They ensure that clients receive high-quality service, address any issues or concerns, and work to understand client needs to deliver tailored solutions. Client Service Directors often lead teams, develop service strategies, and collaborate with other departments to ensure client satisfaction and retention. Their role is critical in building long-term relationships and driving business growth.

How does a client service director typically collaborate with internal teams to ensure client satisfaction?

A Client Service Director plays a pivotal role in bridging the gap between clients and internal teams such as sales, marketing, and operations. They regularly facilitate meetings to communicate client expectations, oversee project timelines, and resolve any issues that may arise. By fostering strong cross-departmental relationships, they ensure that deliverables align with client goals and service standards. This collaborative approach not only enhances client satisfaction but also supports the company's long-term growth and reputation.

What are the key skills and qualifications needed to thrive as a client service director, and why are they important?

To thrive as a Client Service Director, you need strong leadership, strategic account management experience, and a background in business or communications, often supported by a bachelor’s degree or higher. Familiarity with CRM platforms, project management tools, and data analytics systems is typically required. Exceptional interpersonal skills, problem-solving abilities, and the capacity to manage client relationships effectively are crucial soft skills. These skills ensure the delivery of excellent client experiences, drive team performance, and support business growth through sustained client satisfaction.

How much does a client service director make in the US?

A client service director in the US typically earns between $100,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.

What are the most commonly searched types of Client Service jobs in Minnesota?

The most popular types of Client Service jobs in Minnesota are:

What cities in Minnesota are hiring for Client Service Director jobs?

Cities in Minnesota with the most Client Service Director job openings:

Client Service Director jobs near you

Client Services Director

Quad

Minneapolis, MN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Quad rating

6.6

Company rating: 6.6 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

461st of 545 rated manufacturers

Job description


General Purpose of Job:
The Director Client Services is responsible for directing the Client Services team(s) to ensure work meets client expectations, grow business across the platform within existing key accounts and serve as key client contact for all projects and initiatives that are awarded. The Director Client Services will be responsible for providing on-site leadership and tactical support to ensure projects are managed with accuracy and follow through.
Key Responsibilities:
  • This role needs to lead and manage sales and EBITDA among assigned accounts through five basic requirements:
    • Retain account
    • Grow account through increased services and revenue
    • Improve profitability and EBITDA
    • Increase Client's sales, Customer Count and Brand Image
    • Increase Quad's equity and worth as a partner supplier/company
  • Cross-Channel Strategy and Execution:
    • Develop and execute integrated marketing strategies that seamlessly combine online and offline channels (e.g., social media, email, events, print, TV).
    • Ensure consistent messaging and branding across all touchpoints.
    • Collaborate with creative teams to create cohesive campaigns that resonate with the target audience.
    • Leverage data analytics to track campaign performance and identify areas for improvement.
    • Optimize campaigns based on real-time insights, adjusting tactics as needed.
  • Work closely with internal teams (creative, media, PR) to align campaign objectives and messaging.
  • Engage with external partners (vendors, influencers, media outlets) to amplify campaign reach.
  • Assist with strategic account planning for identified accounts that includes strategic account plans, retention and growth targets, profitability optimization, account budgeting and sales forecasting process.
  • Direct and guide Client Services Managers and teams.
  • Build and maintain client relationships with low-level, mid-level and even senior-level management.
  • Develop long-term client partnerships that results in a mutually beneficial, growth-oriented business and working relationship.
  • Influence to provide opportunities to educate the client on Quad's services - directly or through the Client Services team. Lead the development of integrated solutions that leverage Quad offerings and are mutually beneficial for the client and Quad.
  • Assist in developing presentations for prospective clients, including QBRs, RFPs and proposals.
  • Assist in the development and execution of the client/agency contract and scope of work.
  • Ensure client is satisfied with performance of our Client Services Team and level of service.
  • Act proactively to manage the business effectively.
  • Manage account staffing, budgets, time reports, and other operational procedures with an eye on overall account profitability. Additionally, ensure all account records and activity are completed within guidelines, policy and procedures.
  • Keep management informed regularly of events/issues that could impact client relationship.
  • Manage and assist on-site Manager/Supervisor Client Services with the management of his/her staff. This includes interviewing, hiring and training employees; planning, assigning and directing work; evaluating work quality, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Think strategically and tactically to meet client needs, to improve current services or to deliver new services.
  • Ensure Client Services teams provide thorough client input to the respective internal teams.
  • Ensure staff adheres to established processes and procedures to insure timely and accurate delivery of Client's services.
  • Develop marketing objectives, strategies and execution for current services, or prospective services that may be offered to the Client in the future, consistent with Quad's approved processes.
  • Oversee the development of estimates for new projects within establishing pricing guidelines.

Job Requirements
Appropriate education and/or experience may be substituted on an equivalent basis
Education: Bachelor's degree in advertising, communication, marketing or related field required or the equivalent. (MBA a plus)
Experience: Minimum 10 years of experience in account management; at least 8 years of management experience required.
Knowledge, Skills & Abilities:
  • Successful track record of leading teams to meet and exceed goals and objectives.
  • Ability to inform, educate and influence managers and employees to support goals and objectives.
  • Ability to think strategically and act tactically in order to align Quad's services with customer needs.
  • Marketing understanding of marketing strategy, creative, photography/videography, print production, media and digital.
  • Experience developing and managing to budgets.
  • Solid business acumen and knowledge to assess new business opportunities and when to change current account strategies.
  • Solid negotiation skills required.
  • Knowledge of customer services, sales, retail structure, operations, account service/sales management best practices and proven ability to communicate and implement.
  • Ability to manage and develop staff in a highly interactive team environment.
  • Strong written and verbal communication and interpersonal skills.
  • Experience with MS Word, MS Excel, MS PowerPoint and Outlook.
  • Travel as required, temporary assignments (out-of-town).

Employees can be expected to be paid an annualized salary range of $105,000-125,000, based on variations in knowledge, skills, experience and market conditions.
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About Us
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way.
About the Team
We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.
Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
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