Client Project Manager Jobs in Quebec (NOW HIRING)

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Where is the work:

A ce titre, vous miserez sur votre capacite a creer des liens afin d'etablir une relation de confiance et de transparence avec vos clients. Le charge de projet clients sont responsables de nos relations clients les plus importantes de la vente a l'installation, sans oublier le deploiement de l'algorithme. La mise en place de notre technologie comprend un certain nombre de jalons et le CPC doit souligner l'achevement de ces etapes et articuler leur valeur dans la modernisation des proprietes du client.

En outre, les cadres de BrainBoxAI sollicitent les idees de l'equipe de la reussite pour ameliorer l'experience client et vous devrez contribuer continuellement a ces efforts, de facon directe et indirecte a votre role particulier. Si vous etes enthousiaste a l'idee de resoudre les defis susmentionnes et souhaitez joindre une equipe accomplie qui integre une technologie ecoenergetique autonome a l'environnement bati, ce role vous conviendra parfaitement!

Vos taches

• Etre le principal point de contact entre BrainBoxAI et les divers participants de tout deploiement de notre technologie.
• Communiquer et offrir une valeur a nos clients tout au long du cycle de vie de leur projet avec BrainBox AI en maintenant une cadence reguliere avec eux.
• Etre un partenaire de confiance pour le client tout au long du projet de validation de principe ou du contrat commercial.
• Comprendre les resultats du client et gerer ses attentes en communiquant avec lui, en analysant ses mesures et son utilisation et en obtenant d'autres retroactions pour assurer que les niveaux d'activites et de participation demeurent eleves.
• Representer la voix du client et fournir des commentaires sur le processus d'installation, la procedure d'integration, la surveillance, le service a valeur ajoutee continu et le soutien.
• Etre le principal point de contact pour la planification et la coordination d'une installation irreprochable, l'integration des nouveaux clients, la formation des utilisateurs finaux et le soutien apres installation.
• Collaborer avec l'equipe responsable de l'integration pour optimiser les applications de BrainBoxAI conformement aux exigences et attentes des clients et resoudre les problemes techniques souleves par les clients.
• Evaluer le niveau de participation des clients avec la societe et fournir une retroaction aux autres equipes sur des ameliorations a apporter aux produits et services.
• Reperer les possibilites que les clients agissent a titre de promoteur de BrainBoxAI (p. ex. temoignages, etudes de cas).

Ce dont vous aurez besoin pour reussir

• B. Com., B. Sc. ou B. Ing., experience technique ou avec les systemes de CVC un atout.
• Au moins 2annees d'experience en reussite client ou en charge des comptes au sein d'une societe de logiciels.
• Experience dans la creation et l'entretien de relations tout en s'efforcant d'attenuer les desabonnements et de stimuler la participation, les renouvellements et la fidelite ainsi que la retention des clients.
• Capacite a creer une structure dans les situations ambigues et a concevoir et realiser des strategies efficaces.
• Presence professionnelle et aptitudes a la communication impressionnantes.
• Solides competences en prise de parole en public et en presentation.
• Niveau eleve d'organisation, de collaboration et de minutie.
• Passion pour la technologie et enthousiasme a l'idee de faire partie d'une societe de logiciel-service a forte croissance.
• Experience de travail avec des equipes interfonctionnelles (p. ex. ventes, produit, marketing, TI, exploitation).
• Experience en charge de projet (p. ex. MS Project, LiquidPlanner ou autre).
• Maitrise de MS Excel et PowerPoint privilegiee.

Exigences linguistiques

• Le bilinguisme francais-anglais est requis.

• En plus de la maitrise du francais, les candidats retenus doivent avoir une parfaite maitrise professionnelle de l'anglais afin de pouvoir soutenir et collaborer avec des clients, des collegues et/ou diverses parties prenantes anglophones.

***English Follows

As the Client Project Manager, you will leverage your relationship building ability to establish trust and transparency with your clients. Client Project Managers are responsible for our most important client relationships from the point of successful sale through installation and into algorithm deployment. Implementation of our technology involves a number of milestones, and the CPM is expected to highlight completion of these stages and articulate their value in modernization of client properties.

Additionally, BrainBox AI executives look to the Client Project team for insights into how we can improve our client experience, and you will be expected to continuously contribute to these efforts, directly and indirectly relating to your specific role. If you are excited by the prospect of solving the challenges articulated above and are interested in joining an accomplished team bringing autonomous energy-efficiency technology to the built environment, this role will be perfect for you!

What you will do:

• Serve as the main point of contact between BrainBox AI and various participants in any given implementation of our technology
• Communicate and deliver value to our clients throughout their project life cycle with BrainBox AI by maintaining a regular cadence with them
• Be the trusted partner for the client over the life of a Proof-of-Concept (POC) project and/or a Commercial Contract
• Understand client outcomes and manage client expectations by communicating with clients, analyzing client metrics / usage, and gathering other feedback to ensure activity and client engagement levels are kept high
• Represent the voice of the client and provide input on the installation process, the onboarding procedure, monitoring, ongoing value-added service, and support
• Serve as the primary contact for scheduling and coordinating flawless installation, the onboarding of new clients, training of end users and as post installation support
• Collaborate with the onboarding team to optimize BrainBox AI applications as per Clients' requirements and expectations and troubleshoot technical issues raised by clients
• Gauge clients' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
• Identify opportunities for Clients to act as BrainBox AI advocates (e.g. testimonials, case studies)

What you will bring:

• BCom/BSc/BEng, technical and/or HVAC experience a plus
• 2+ years' experience in project management or account management at a software company
• Experience building and maintaining relationships while working to mitigate churn and drive engagement, renewals, client loyalty and retention
• Ability to create structure in ambiguous situations and design and execute effective strategies
• Impressive executive presence and communication abilities
• Strong public speaking and presentation skills
• Highly organized, collaborative, and detail-oriented
• Passion for technology and for being a part of a fast-growing SaaS company
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, IT, Operations)
• Project management (e.g. MS Project, Liquid Planner, other) experience
• Proficiency in MS Excel/PowerPoint preferred

Language Requirements

• French-English bilingualism is required.
• In addition to fluency in French, successful candidates must have full professional proficiency in English in order to support and collaborate with English-speaking clients, colleagues and/or various stakeholders.

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.