Client Program Manager Jobs in Katy, TX (NOW HIRING)

Every Tarian Teammate contributes significantly to our mission. Whether you are a frontline employee or work behind the scenes, you are the reason why Tarian is TRUSTED TO PROTECT. You are a member of a diverse team working in an inclusive and dynamic environment. You will provide direct security and related public services.

Compensation: $79,372.80/annually

Benefits:

Our full-time positions offer role specific on-the-job training, career paths, and a full range of benefits:

• Medical, Dental, and Vision Insurance
• Supplemental Medical Reimbursement Plans
• Paid Time Off & Paid Holidays*
• 401k Plan & Free Retirement Planning Consulting
• Short-term & Long-term Disability Income Protection Benefits
• Life Insurance for Teammate and Family
• Employee Assistance Program
• Recognition & Reward Program
• Perks Discount Programs with 3,000 free classes from yoga to financial wellness
• Wellness Program
• Pet Insurance

POSITION SUMMARY:

The Security Program Manager provides leadership and administrative management to teammates, develops, implements and coordinates the security program activities within a hospital/healthcare setting.

You will conduct the following responsibilities, upholding Tarian’s commitment to safety and security while supporting the values and culture of the client and community. 

• Manages timecard processing, overtime utilization, and payroll accuracy. 

• Manages a team of supervisors and security officers who support healthcare security operations at client sites. 

• Partners with our healthcare clients and others across the organization to develop and implement security standards, policies and practices to make continual improvements and increase the effectiveness of security programs. 

• Participates in the planning, development and implementation of training, drills and exercises. 

• Works with security leaders to establish reliable data associated with critical goals or other key performance indicators that help the client reach their business objectives. 

• Coordinates resources and ensures adequately security coverages of client locations, to include extra coverage and special events. 

• Analyzes effectiveness, productivity and profitability and makes recommendations and/or changes as appropriate. 

• Performance management; partners with recruiting and human resources in hiring teammates, growing and developing teammates through coaching and mentoring and formally evaluating the performance of direct reports. 

• Handles employee complaints, grievances and investigations. 

• Manages operational budgets for security related programs. 

• Develops and maintains plans for the effective deployment of security staff and programs throughout the healthcare facility through combinations of staffing, technology, training, education and awareness. 

• Maintain compliance with all healthcare safety and security based regulatory standards, rules and regulations. This includes but is not limited to the Joint Commission, Center for Medicare and Medicaid Services, state rules and requirements. 

• Develop in collaboration with the hospital leadership risk mitigation and safety-based initiatives within the security department Programs should focus on reducing risk of injury and other harm. 

• Develop and maintain partnerships with community partners. (e.g. Law Enforcement) 

• Develops and updates operational security program documentation. This includes but is not limited to policies, procedures and training documents. 

• Develop program processes and strategies that result in the active engagement of all hospital employees within the overall security effort. 

• Analyzes department functions and makes suggestions, recommendations or changes when appropriate to increase effectiveness and productivity. 

• Analyze historical security data (e.g. security incident reports) to identify trends; while subsequently developing risk mitigation strategies to address these trends. 

• Collaborate with peer hospital leaders to proactively develop security-based training plans, and other applicable security measures and response plans. 

• Safely handle and maintain firearm that meets Tarian's guidelines. 

• Apply Tarian's Use of Force Policy appropriately 
   

Other Duties and Responsibilities 

• Maintains a positive working relationship with the facilities security representative and other facility management personnel, and local public safety agencies. 

• Participates as needed as a transition team member for all newly acquired security clients. 

• Conducts staff meetings. 

• Prepares reports and conducts presentations. 

• Trains security personnel as necessary 

• Enforces and abides by all regulations and guidelines of the facility and Tarian. 

• Proactively communicate key information and developments within the healthcare facility and security program to Tarian's administration. 

• Maintain active engagement on committees, workgroups, and taskforces with the healthcare facility. 

• Ensures applicable paperwork/computer data are properly documented and followed up. 

• Works in a people environment that requires good to exceptional customer service skills. 

• Performs other job-related duties as assigned. 

EDUCATION & EXPERIENCE

• Prefer Bachelor’s degree and 5-7 years of management experience in a service setting or both a combination of education and experience.
• Prefer IAHSS Certified Healthcare Protection Administrator Certification.
• Excellent written and verbal communication skills.
• Strong public speaking skills to participate in and/or lead a committee meeting.
• Strong writing communication skills.
• Ability to manage multiple tasks simultaneously.
• Ability to manage and motivate employees.
• IAHSS Basic Officer, Advanced Officer and Supervisor Certifications preferred or must be completed within six months of assignment.
• Able to effectively communicate with all levels of the organization, including senior leadership, site leadership, and entry-level personnel.
• Able to multi-task, strong organizational skills and initiative to complete tasks and follow through on projects with little direction.
• Excellent computer skills, including knowledge of MS Office, PowerPoint and social media.
• Conceptual and critical thinking skills and the ability to present ideas in a clear and compelling manner with attention to detail.
• Current and valid driver license and ability to meet the company’s driving requirements.
• Excellent people skills and ability to develop and manage successful business relationships with clients and prospective clients.
• Ability to perform duties while maintaining a high degree of judgment, discretion, and confidentiality.
• Basic math skills that allows for general data gathering and reporting on findings.
• Must be able to obtain and maintain any applicable jurisdictional armed security license(s) or certifications and/or client/contract specific licenses or certifications

Employment Verification
For applicable roles, previous employment must be verified through our background vendor. If any employment cannot be confirmed, candidates may be required to provide proof of employment (such as a pay stubs or W-2s).

TASER Qualifications:

• Ability to meet qualification standards when initially placed in a TASER position and annually thereafter
• Ability to obtain and maintain any applicable local or state license or permit to carry a TASER
• Ability to participate in and pass additional TASER training at the discretion of the TASER instructor
  and/or Tarian
• Ability to demonstrate a working knowledge of Tarian's Conducted Energy Weapon (TASER), Tarian's Taser Policy

PHYSICAL DEMANDS & WORK ENVIRONMENT

Work hours will vary depending on assignments, client schedules, project deadlines, and the needs of the company. Workweeks may exceed 40 hours and may involve any of the 7 days of the week, depending on the needs of the business. The work environment may be fast-paced and stressful or may also be quiet and slow-paced.  All environments and pace of work will require alertness and ability to perform under pressure.

While performing the duties of this job, the employee must be able to sit, stand, and walk for variable amounts of time throughout an assigned shift; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; occasionally stoop, kneel, or crouch. The employee must occasionally lift and/or move objects 25 pounds or more. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequently engages in mental concentration, analysis, and formulation.

About Tarian

Tarian stands out as North America’s foremost expert and trusted security partner, a distinction attributed not only to the solutions and services we provide but also as a testament to the incredible individuals on our team. Their diverse backgrounds and experiences continuously drive innovation and excellence across our company, enabling our growth and success.

At Tarian, we believe in the extraordinary power of people to enact positive change. Our vision is to shape a future where safety and security are not only foundations for enduring success but also powerful catalysts for positive change. We offer more than employment; we provide a career path rich in purpose and fulfillment. By joining Tarian, you become part of a greater mission. Through the creation of safe environments, you empower people, communities, and organizations to thrive and achieve their full potential, as well as your own.

Be Extraordinary. Always. Join Tarian in safeguarding what matters most.

Tarian is an equal opportunity employer.

We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.

EDUCATION & EXPERIENCE

• Prefer Bachelor’s degree and 5-7 years of management experience in a service setting or both a combination of education and experience.
• Prefer IAHSS Certified Healthcare Protection Administrator Certification.
• Excellent written and verbal communication skills.
• Strong public speaking skills to participate in and/or lead a committee meeting.
• Strong writing communication skills.
• Ability to manage multiple tasks simultaneously.
• Ability to manage and motivate employees.
• IAHSS Basic Officer, Advanced Officer and Supervisor Certifications preferred or must be completed within six months of assignment.
• Able to effectively communicate with all levels of the organization, including senior leadership, site leadership, and entry-level personnel.
• Able to multi-task, strong organizational skills and initiative to complete tasks and follow through on projects with little direction.
• Excellent computer skills, including knowledge of MS Office, PowerPoint and social media.
• Conceptual and critical thinking skills and the ability to present ideas in a clear and compelling manner with attention to detail.
• Current and valid driver license and ability to meet the company’s driving requirements.
• Excellent people skills and ability to develop and manage successful business relationships with clients and prospective clients.
• Ability to perform duties while maintaining a high degree of judgment, discretion, and confidentiality.
• Basic math skills that allows for general data gathering and reporting on findings.
• Must be able to obtain and maintain any applicable jurisdictional armed security license(s) or certifications and/or client/contract specific licenses or certifications

Employment Verification
For applicable roles, previous employment must be verified through our background vendor. If any employment cannot be confirmed, candidates may be required to provide proof of employment (such as a pay stubs or W-2s).

TASER Qualifications:

• Ability to meet qualification standards when initially placed in a TASER position and annually thereafter
• Ability to obtain and maintain any applicable local or state license or permit to carry a TASER
• Ability to participate in and pass additional TASER training at the discretion of the TASER instructor
  and/or Tarian
• Ability to demonstrate a working knowledge of Tarian's Conducted Energy Weapon (TASER), Tarian's Taser Policy

PHYSICAL DEMANDS & WORK ENVIRONMENT

Work hours will vary depending on assignments, client schedules, project deadlines, and the needs of the company. Workweeks may exceed 40 hours and may involve any of the 7 days of the week, depending on the needs of the business. The work environment may be fast-paced and stressful or may also be quiet and slow-paced.  All environments and pace of work will require alertness and ability to perform under pressure.

While performing the duties of this job, the employee must be able to sit, stand, and walk for variable amounts of time throughout an assigned shift; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; occasionally stoop, kneel, or crouch. The employee must occasionally lift and/or move objects 25 pounds or more. Specific vision abilities required by the job include close vision, distance vision, col...