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Client Operations Manager Jobs in Ridgewood, NJ (NOW HIRING)

BNY

Vice President, Client Operations

Manhattan, NY · On-site

Vice President, Client Operations At BNY, our culture allows us to run our company better and ... change management, and measurable outcomes. To be successful in this role, we're seeking the ...

BNY

Vice President, Client Operations

Manhattan, NY · On-site

$69K/yr

Manage client inquiries and service requests, providing clear, professional communication and ... Ensure adherence to operational risk, compliance, and control frameworks; follow established SOPs ...

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Client Operations Manager information

See Ridgewood, NJ salary details

$45K

$125.1K

$137.1K

How much do client operations manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for client operations manager in Ridgewood, NJ is $125,135.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,600.00 and $135,600.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring their needs are met efficiently. They coordinate between departments, manage client accounts, and optimize processes to improve client satisfaction and retention, often using tools like CRM software. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

How much do ops managers earn?

Operations managers typically earn a median annual salary ranging from $70,000 to $120,000, depending on industry, experience, and location. In some sectors or regions, salaries can be higher, especially for those with advanced certifications or managerial responsibilities.

What is the minimum salary of an operations manager?

The minimum salary for a Client Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $60,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.

What is the highest salary for an operations manager?

The highest salaries for a Client Operations Manager can reach over $120,000 annually, especially in large corporations or industries like technology and finance. Senior-level managers with extensive experience, certifications, and leadership responsibilities may earn even higher compensation, including bonuses and stock options.

What are some common challenges faced by Client Operations Managers, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a Client Operations Manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
What job categories do people searching Client Operations Manager jobs in Ridgewood, NJ look for? The top searched job categories for Client Operations Manager jobs in Ridgewood, NJ are:
What cities near Ridgewood, NJ are hiring for Client Operations Manager jobs? Cities near Ridgewood, NJ with the most Client Operations Manager job openings:
Client Operations Manager jobs near you

Vice President, Client Operations

Vivvi Early Learning

New York, NY • On-site

$150K - $200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Vivvi
Vivvi provides child care and early learning for today's families. We partner with employers of all sizes to make exceptional full-time and backup care more accessible and affordable. With beautiful campuses, flexible offerings, and trained, passionate teachers, we provide parents with peace of mind while offering employers a powerful tool for recruitment, retention, and productivity.
Overview
Vivvi is seeking a highly analytical and operationally strong leader to oversee a broad portfolio spanning onsite childcare operations, platform operations, operational reporting, launch management, provider network strategy, and enterprise client operational support.This role reports directly to the Chief Commercial Officer and partners closely with Client Success, Concierge, Finance, Enrollment, Tech, Operations, and provider network teams. This role requires a strong operator who is equally comfortable analyzing operational trends, improving workflows, managing escalations, supporting enterprise clients, optimizing operational performance, and driving accountability across teams and systems.
As the Vice President, Client Operations, you will:
Onsite Childcare Operations and Launches
  • Lead operational coordination for employer-sponsored childcare center launches and expansion initiatives
  • Manage launch timelines, stakeholder communication, licensing readiness, and operational execution in partnership with Operations teams
  • Support post-opening operational reviews, escalations, reporting, and partnership coordination
  • Partner directly with enterprise clients on operational performance, growth opportunities, and strategic initiatives

Platform Operations & Performance
  • Oversee operational performance of Vivvi's backup care and platform services business
  • Monitor key metrics including fulfillment, utilization, service delivery, performance against budget and client experience
  • Analyze trends and identify risks and opportunities for growth
  • Support operational scaling and capacity planning as the business grows
  • Partner with the Tech Lead to ensure strong platform performance and reporting accuracy

Concierge Operations & Escalation Management
  • Oversee Concierge operational performance, workflows, and service quality
  • Improve fulfillment outcomes, response times, escalation handling, and member experience
  • Partner with Client Success teams to support client needs and handle escalations

Network Operations & Growth Strategy
  • Oversee network compliance, quality, provider performance, and coverage strategy
  • Monitor fulfillment trends, operational outcomes, and geographic demand patterns to support network growth priorities
  • Partner with Network leadership to prioritize expansion opportunities

Systems & Reporting
  • Build and own operational reporting, dashboards, KPI tracking, and forecasting
  • Translate operational data into business insights and recommendations
  • Use data to prepare executive-level reporting and client-facing presentations
  • Manage the Tech Lead and external development partners to support app functionality, operational performance and overall platform improvements
  • Lead Salesforce reporting and workflow optimization and improvement

Leadership & Cross-Functional Coordination
  • Coordinate across Concierge, Finance, Enrollment, Tech, and provider network teams to drive operational execution
  • Lead operational escalations involving enterprise clients or client employees
  • Drive strong communication, prioritization, organization, and follow-through across teams

Apply today if you:
  • Have 10+ years of operational leadership experience
  • Have strong experience with analytics, reporting, forecasting, and systems
  • Have advanced proficiency in Salesforce (required); Hubspot experience preferred
  • Have experience scaling operational teams, service delivery models, or multi-site/service networks
  • Have a background in operationally complex environments such as marketplaces, healthcare, staffing, hospitality, or customer operations
  • Can identify trends in operational data and translate insights into action plans and operational improvements
  • Are comfortable operating in fast-moving, high-growth environments
  • Are a strong communicator with experience presenting data and recommendations to leadership and enterprise clients
  • Are willing to travel as needed

Benefits
The perks of joining Vivvi include...
  • Yearly salary between $150,000-$200,000
  • Performance-based bonus opportunity
  • Equity participation
  • Comprehensive benefits package including medical, dental, vision, and 401(k)
  • Flexible paid time off
  • Discounted child care
  • Opportunity to help scale and shape a growing business

Ability to work in our NYC office in a hybrid capacity required. Candidates must possess independent US work authorization.
We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, disability, medical condition, sex, sexual orientation, gender identity, age, marital status, veteran status, or other protected characteristics.
One of Vivvi's values is to treat each other with honor for the whole person (not just the roles we fulfill). This means we acknowledge each others' rich experience, cultures, backgrounds, perspectives, and skills to reach the best outcomes. Applicants from diverse backgrounds are encouraged to apply.
Questions? Reach out to us at hr@vivvi.com and include your resume. We look forward to receiving and reviewing your application!

Apply