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Client Operations Manager Jobs in Providence, RI

Case FMS, LLC

Operations Manager

North Attleboro, MA · On-site

This is a fast-paced client operations role focused on vendor performance, customer satisfaction ... Client Management Serve as the primary operational contact for assigned commercial clients Build ...

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Client Operations Manager information

See Providence, RI salary details

$45K

$124.9K

$136.9K

How much do client operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client operations manager in Providence, RI is $124,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,400.00 and $135,400.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
What are popular job titles related to Client Operations Manager jobs in Providence, RI? For Client Operations Manager jobs in Providence, RI, the most frequently searched job titles are:
What job categories do people searching Client Operations Manager jobs in Providence, RI look for? The top searched job categories for Client Operations Manager jobs in Providence, RI are:
What cities near Providence, RI are hiring for Client Operations Manager jobs? Cities near Providence, RI with the most Client Operations Manager job openings:
Client Operations Manager jobs near you

Operations Manager

Case Facilities Management Services

Attleboro, MA • On-site

Full-time

Re-posted 23 days ago

Job description

About the Organization
Case Facility Management Solutions is an industry leader in exterior facility services, focused on snow and landscape services. Case FMS services over 30,000 small and large commercial sites across 50 states and we continue to grow at a rapid pace.
If you are looking for an opportunity to join a dynamic team in a company that is continuously expanding, visit our website at www.casefms.com. Apply today to learn why Case's employees describe a typical day as challenging, exciting, rewarding and fun!
Description
The Operations Manager (OM) is responsible for the performance of service partners, the satisfaction of clients, and the overall well-being of their assigned business portfolio. The OM will specialize in rapid, thorough, and accurate communication with both location-level management and corporate facilities leaders (the client). The OM will work with the Account Managers, in their region to drive performance in line with the client's scope of work (SOW) and drive a growing partnership between regional operations and the service partner network.
Job duties:
  • Manage service partner performance in line with Scope of Work (SOW) and Clients Service Level Agreement (SLAs).
  • Review work orders and inspections, with an emphasis on finding out of scope areas of opportunity and ensuring contracted work is being performed to meet our contractual obligations.
  • Develop rapport with location managers and corporate facilities managers by frequent communication. Builds relationships and nurtures them over time.
  • Utilization of all CASE technology tools (Salesforce, CASE APP, NetSuite, etc.) to manage business on a daily basis.
  • Work with Regional Director to develop and execute pre-season, in-season, and post-season plans.
  • Manage sourcing of sites for all lines of service within a given geography.
  • Identify when a site has unique needs that may require various equipment allocations from Service Partners.
  • Manage Service Partners during snow season and during landscape season to ensure on-time service within assigned geographic area of responsibility.
  • Develop and maintain long-term relationships with Service Partners and Customers.
  • Oversee the questions and solutions regarding the Service Partner payments.
  • Solve any issues with Service Partners' non-performance and manage completion of customer escalations or concerns.
  • Become proficient in learning market rate pricing for exterior maintenance jobs, materials, fees, etc.
  • Be a subject matter expert (SME) in our platform and proprietary App.
  • Ensures validations of services are being completed on time and correctly.
  • Connectedness and availability via phone /email/text for escalations and ongoing operational needs.
  • Work with Partner Relations dept as needed in geographic area to support ongoing procurement and compliance needs of service partners in region.

Position Requirements
  • 1-3 years of project management experience in a customer driven role.
  • Associate or bachelor's degree preferred.
  • Leadership: ability to drive performance and promote healthy work culture simultaneously.
  • Landscape, snow, or exterior facilities maintenance experience is preferred.
  • Proficient with technology; Microsoft Office, Salesforce, Service Channel, Corrigo, etc.
  • Account Management experience, Customer Service experience preferred.
  • Strong desire to work in a team environment and Lead from the front.
  • Performance management oriented with a great level of attention to detail.
  • Analytical with a methodical approach to problem-solving.
  • Ability to influence others and manage conflict with a methodical problem-solving approach.
  • Possess a strong sense of urgency and ability to make fact-based decisions under pressure.
  • Understanding of business profitability.

Full-Time/Part-Time
Full-Time
Location
Main Office
Number of Openings
1
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Tags
This position is currently accepting applications.

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