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Client Operations Manager Jobs in Providence, RI

Lifetime Advisors Group

Be Seen First

Director of Client Operations & Workflow Excellence

North Kingstown, RI · On-site

$45K - $55K/yr

Key Responsibilities: • Manage and oversee client workflows through Redtail CRM • Coordinate client communication and service follow-up • Track investment, annuity, and operational paperwork ...

Training provided

Harriscomputer

Client Success Executive

Carolina, RI · Remote

$70K - $80K/yr

In this role, you will manage client relationships, oversee daily operations, and provide strategic advice to help our clients succeed. You will work with teams across Altera to align our efforts ...

Harris

Client Success Executive

Carolina, RI · Remote

$70K - $80K/yr

In this role, you will manage client relationships, oversee daily operations, and provide strategic advice to help our clients succeed. You will work with teams across Altera to align our efforts ...

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Client Operations Manager information

See Providence, RI salary details

$45K

$124.9K

$136.9K

How much do client operations manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for client operations manager in Providence, RI is $124,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,400.00 and $135,400.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring their needs are met efficiently. They coordinate between departments, manage client accounts, and optimize processes to improve client satisfaction and retention. Strong communication skills and familiarity with customer management tools are essential for this role.

What is the minimum salary of an operations manager?

The minimum salary for a Client Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $70,000 annually. Factors such as experience, certifications, and company size can influence salary levels, with more experienced managers earning upwards of $100,000 or more.

What are some common challenges faced by Client Operations Managers, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a Client Operations Manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.

How much should an operations manager get paid?

The average salary for a Client Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized skills such as project management or data analysis.

How much is the salary of an operations manager?

The salary of a Client Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses and benefits, and strong skills in project management and communication are often required.
What are popular job titles related to Client Operations Manager jobs in Providence, RI? For Client Operations Manager jobs in Providence, RI, the most frequently searched job titles are:
What job categories do people searching Client Operations Manager jobs in Providence, RI look for? The top searched job categories for Client Operations Manager jobs in Providence, RI are:
What cities near Providence, RI are hiring for Client Operations Manager jobs? Cities near Providence, RI with the most Client Operations Manager job openings:
Client Operations Manager jobs near you

Operations Manager, Client Experience

Fidelity Investments

Smithfield, RI • On-site

Full-time

Posted 23 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

14th of 138 rated financial services

Job description

Job Description:
The Role
Do you want to work for a fast paced, growing organization where people make the difference? Do you thrive on developing associates and collaborating with peers across teams/sites? Join us as an Operations Manager in FCCS where you will be leading associates, educating, and resolving complex day to day operational issues for our Custody clients.
Client Experience Division (CE) provides superior customer service to Fidelity's Custody clients through innovation, dedication, and commitment to excellence. The Ops Manager will coordinate and supervise Transaction Service Representatives (TSR) for Westlake Custody. The Ops Manager will be responsible for direct TSR management, reporting, overtime needs, scheduling and providing daily coaching around transaction processing, productivity and quality. They will be tasked with leading a team addressing high volume ops activity, specialized processing projects and supporting our overall process in standard goals for the broader CE Organization.
Note: Fidelity will not provide immigration sponsorship for this position.
The Expertise And Skills We're Looking For
  • Bachelor's Degree with 2+ years Brokerage Operations experience OR5+ years Brokerage Operations experience required
  • Strong CE Custody brokerage workflow knowledge required
  • Passion to lead and develop others to success
  • Series 7 Required
  • Series 24 Preferred
  • Strong people management skills
  • Strong communication / interaction skills
  • Ability to navigate the organization, influence, and advocate
  • Ability to juggle multiple time-sensitive, competing priorities
  • Strong customer service skills
  • Strong organization and time management skills
  • Project management experience a plus
  • Business analysis experience a plus
  • Supporting divisional business needs, while maintaining a 'client first' mentality.
  • Optimizing the client experience at Fidelity and developing long term relationships and partnerships with clients.
  • Driving high satisfaction, quality and efficiency for both the client and Fidelity.
  • Delivering superior results quickly and efficiently, utilizing effective time management skills.
  • Driving innovation through curiosity and comprehensive understanding of business processes and challenges.
  • Bringing energy and excitement to your role every day.

The Team
The Client Experience (CE) division drives the service strategy for clients of Fidelity Clearing & Custody Solutions ('FCCS'), which includes banks and broker dealers in the clearing space and registered investment advisors ('RIA'), professional asset managers, strategic acquirers, and retirement advisors and administrators in the custody space. CE provides clients with support of daily activities and overall business strategy in an effort to optimize their experience with Fidelity; in the areas of implementation support, technology services, deployment and client training, analysis and data processing, in addition to client management and service support.
Certifications:
Category:
Brokerage Operations
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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