Client Operations Manager Jobs in Post Falls, ID

The Client Coordinator is primarily responsible for recruitment, hiring, staffing and scheduling of caregivers that meet the client's needs. Responsible for collaborating with the operations and executive leadership in performance management of the field caregivers when necessary. This position requires an ability to be flexible and work with all members of the health care team and provide ongoing supervision, education, support, and evaluation to the field caregivers.
Must have your NAC/HCA Certification to qualify for this role
Compensation: $21-$23/HR + Quarterly Incentive Opportunity
Benefits overview

• Health, Dental, Vision Insurance

• 401(k) Savings Plan with Employer Matching
• Employee Stock Purchase Plan
• Company-Paid Life Insurance
• Paid Holidays, Paid Vacation Days, Paid Sick Days
• Accrued PTO hours

Essential Job Functions
Assume responsibility in coordinating care to assigned clients, working to support a goal directed care plan from admission to discharge which includes an ongoing assessment of clientss' needs.
Perform on site supervisory visits to conduct and document client contact by phone or visit every six months to evaluate compliance with the plan of care and assess client satisfaction.
Develops and implements home care clients written plan of care according to the client's needs based on the on-site visit.
Review and reassess client's plan of care during on-site visit and updates plan of care with any necessary changes(if applicable) every 12 months or whenever significant changes to the client care needs are identified.
Maintains a current awareness of the abilities and limitations of each field caregivers.
Demonstrates a thorough knowledge and adherence to company policies and procedures.
Maintains an active involvement in issues of cost containment; effectively utilizes staff when assigning cases.
Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
Demonstrates an active and positive role in evaluating staff performance through visits in the field, ongoing review of documentation, client records and personnel file.
Maintains an excellent rapport with clients and field caregivers, and effectively promotes harmonious interpersonal relationships.
Assists in the development and implementation of regular in-service training for all staff to improve client care and increase/maintain safety practices.
Responsible for orientation and training for new home care staff members.
Coordinates staffing needs according to branch location guidelines.
Responsible for promoting home care services in the community.
Manage and maintain staffing schedule according to branch location guidelines.
Coordinate work schedules by allocating employees in shifts and positions.
Coordinate shift back-fill activities in the event of staff tardiness or absences.
Be primary point of contact with client family regarding staffing schedules.
Assists with rotating on-call duties for weekday and weekend activity with appropriate staff as needed.
Responsible for completing home care intakes after regular offices hours, when necessary.
Responsible for providing detailed information of agency operations and procedures to clients during the intact/initial client contact.
Participates in location recruiting activities for all staff, including identifying, scheduling, and interviewing potential candidates.
Assumes responsibility as the supervisor of direct care services
Requirements
High school diploma or GED
Must be able to work after hours on-call schedule
Proficient Microsoft Office skills
Proficient typing skills
NAC/HCA Certification
Valid DL and Insurance
Preferences
Six (6) months previous agency staffing or recruiting experience
One (1) year previous office work experience a plus
Healthcare experience a plus
Bilingual a plus
Other Skills/Abilities
Must be able to adhere to confidentiality standards and professional boundaries at all times
Knowledge and understanding of compliance with adherence to regulations
Ability to comfortably work with families with limited resources
Ability to remain calm and professional in stressful situations
Ability to multi-task
Attention to detail
Time Management
Effective problem-solving and conflict resolution skills
Excellent organization and communication skills
Quick-thinking and astute decision-making skills
Physical Requirements
Must be able to speak, write, read and understand English
Must be able to travel; company does not provide vehicles or transportation
Occasional lifting, carrying, pushing and pulling of 25 pounds
Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity
Must be able to appropriately respond physically and mentally to emergency situations in the home or during transport
Environment
Performs duties in an office environment with occasional field visits during agency operating hours
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.