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Client Operations Manager Jobs in Naperville, IL

Transportation One

Client Operations Manager

Chicago, IL

$110K - $115K/yr

Job summary As a Client Operations Manager at Transportation One, you'll lead a team of Senior Client Operations Specialists and Client Operations Specialists responsible for daily shipment execution ...

Transportation One LLC

Client Operations Manager

Chicago, IL · On-site

$138K/yr

Job summary As a Client Operations Manager at Transportation One, you'll lead a team of Senior Client Operations Specialists and Client Operations Specialists responsible for daily shipment execution ...

Invesco

Client Operations Manager

Downers Grove, IL · Hybrid

$145K - $155K/yr

Employee stock purchase plan Your Role The Client Operations Manager (COM) provides proactive operational leadership across the institutional client lifecycle, including onboarding, transitions ...

CourtAvenue

Manager, Client Operations

Chicago, IL · On-site +1

The Manager, Client Operations is known as a Project Manager at Modifly. This is a client-facing operator who thrives at the intersection of relationship management and project execution. This role ...

CourtAvenue

Manager, Client Operations

Chicago, IL · On-site +1

$70K - $90K/yr

The Manager, Client Operations is known as a Project Manager at Modifly. This is a client-facing operator who thrives at the intersection of relationship management and project execution. This role ...

Barry's

Client Operations Supervisor

Chicago, IL · On-site

$23/hr

Support management of studio staff on duty * Develop effective and cooperative relationships with clients/staff * Support the S/GM and AGM with studio Marketing strategy. This may include:

Ropes & Gray

Client Operations & LPM Manager

Chicago, IL · Hybrid

$138K/yr

The Client Operations Services & Legal Project Management team thrives on these changes, residing at the intersection of process improvement, technology, data storytelling, client service and legal ...

A-1 Airport Limousine Service, Inc

Be Seen First

Client & Operations Coordinator

Bloomingdale, IL · On-site

$52K - $62K/yr

Support management with daily operations and special projects * Communicate professionally with ... Conduct client follow-ups to ensure excellent service experiences * Assist with vehicle staging and ...

Barry's

Client Operations Lead

Chicago, IL · On-site

$19/hr

... manager appropriately. * Deliver operational excellence in all studio processes * Ensure a clean ... Maintain client database and utilize information to increase client contact * Support and attend ...

Barry's

Client Operations Lead

Chicago, IL · On-site

$19/hr

... manager appropriately. * Deliver operational excellence in all studio processes * Ensure a clean ... Maintain client database and utilize information to increase client contact * Support and attend ...

ConeTec

Operations Manager

Elk Grove Village, IL · On-site

$80K - $100K/yr

The Operations Manager is responsible for the following aspects of this business: equipment, crew ... Cultivate a client-focused culture centered on safety, quality, and efficiency. * Concentrate on ...

ConeTec Group

Operations Manager

Elk Grove Village, IL · On-site

The Operations Manager is responsible for the following aspects of this business: equipment, crew ... Cultivate a client-focused culture centered on safety, quality, and efficiency. * Concentrate on ...

ConeTec

Operations Manager

Elk Grove Village, IL · On-site

The Operations Manager is responsible for the following aspects of this business: equipment, crew ... Cultivate a client-focused culture centered on safety, quality, and efficiency. * Concentrate on ...

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Client Operations Manager information

See Naperville, IL salary details

$44.4K

$123.5K

$135.3K

How much do client operations manager jobs pay per year?

As of May 29, 2026, the average yearly pay for client operations manager in Naperville, IL is $123,493.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,800.00 and $133,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Operations Manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.

What are some common challenges faced by Client Operations Managers, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What does a Client Operations Manager do?

A Client Operations Manager oversees the day-to-day operations that impact client relationships and satisfaction. They act as a liaison between clients and internal teams, ensuring services are delivered efficiently and client expectations are met. Their responsibilities often include managing client onboarding, coordinating project delivery, resolving issues, and improving processes to enhance client experiences. This role requires strong organizational, communication, and problem-solving skills to ensure successful and lasting client partnerships.
What are popular job titles related to Client Operations Manager jobs in Naperville, IL? For Client Operations Manager jobs in Naperville, IL, the most frequently searched job titles are:
What job categories do people searching Client Operations Manager jobs in Naperville, IL look for? The top searched job categories for Client Operations Manager jobs in Naperville, IL are:
What cities near Naperville, IL are hiring for Client Operations Manager jobs? Cities near Naperville, IL with the most Client Operations Manager job openings:
Client Operations Manager jobs near you
Client Operations Manager

Client Operations Manager

Transportation One

Chicago, IL

$110K - $115K/yr

Full-time

Posted 13 days ago

Job description

Job summary

As a Client Operations Manager at Transportation One, you’ll lead a team of Senior Client Operations Specialists and Client Operations Specialists responsible for daily shipment execution, customer communication, and operational performance.

You’ll coach team members, manage workloads, resolve escalations, and partner closely with Sales, Procurement, Pricing, Accounting, and Operations leadership to support customer success and operational efficiency.

This is a hands-on leadership role for someone who enjoys developing teams, solving problems quickly, and making a direct impact on customer experience and operational performance.

Duties and responsibilities

  • Lead and develop a high-performing Client Operations team
  • Coach team members on execution, communication, and problem solving
  • Maintain accountability around service, responsiveness, and operational standards
  • Allocate operational resources based on business and customer needs
  • Partner with Client Sales Managers to support pod performance and workload balance
  • Own customer scorecard performance across supported accounts
  • Support customer reviews, escalations, and operational discussions
  • Oversee onboarding and implementation for new customer accounts
  • Maintain SOPs, onboarding standards, and operational playbooks
  • Identify process improvement and automation opportunities
  • Partner with Sales, Procurement, Pricing, Accounting, and Technology teams to support customer success and operational performance
  • Partner with Human Resources on hiring, workforce planning, and performance management

Additional duties may be assigned by supervisor.

Minimum Qualifications

  • Bachelor's degree preferred
  • 5+ years of freight brokerage or 3PL operations experience with strong exposure to customer operations, account support, or operational leadership
  • Prior leadership experience with proven ability to coach, develop, and manage high-performing teams
  • Strong operational mindset with understanding of how execution impacts customer growth and profitability
  • Strong customer-facing communication and relationship management skills
  • Experience managing operational performance through KPIs, reporting, and TMS/CRM systems
  • Strong analytical, organizational, and problem-solving abilities
  • Ability to thrive in a fast-paced, high-accountability environment
  • Professional communicator who can navigate escalations and difficult conversations effectively
  • Ambitious, growth-minded leader interested in long-term operational leadership

Working conditions

General office environment. Work is generally performed in a seated position with a high volume of computer screen reading, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard equipment available.

Onsite presence at Transportation One's Chicago HQ is required.

EEO Statement

Transportation One is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other protected category.

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