Client Operations Manager Jobs in Lexington, KY (NOW HIRING)

JOB TITLE: Rigging Coordinator – Kentucky Venues

Reports To: Director of AV Services/Operations Manager

FLSA Status: Full-Time: Salary Non-exempt

Hours: Monday – Friday 8am – 5pm with flexibility to ensure event, venue, and office coverage

Delivering on “The Prestige Way”; upholding our Core Values, Company Mission, and Company Vision everywhere the work environment may take you - on the road or at the office. A successful candidate will exemplify the best in customer service, rigging technical operation, audiovisual production, and live event management. Execute on all technical aspects of a production. Work with lead technicians and Prestige Production managers. 

• Overall
  • Excellent customer service skills, applied to external and internal customers equally.
  • Work with Prestige Sales & Accounts Managers, Operations Manager, Project/Production Managers and/or Lead Technicians to implement the technical aspects of a show related to assigned role, set up, and operate related Rigging, Lighting and AV equipment.
• Event Planning
  • Assists with creation and review of Rigging diagrams and plots. 
  • Attend site checks as required.
  • Work with Operations Manager (OM)/Warehouse staff to ensure assets required for event are available and in the event that assets are not available, work with S&AM, PM and/or TD to procure sub-rentals.
• Event Implementation
  • Execute on the timeline for production to ensure event planning stays on schedule.
  • Maintain working knowledge of all aspects of an event for smooth transition to people assigned to roles (Lead Technicians: General Session, Plenary, Breakout, Exhibits, etc.)
  • Rigging
    • Perform functions as a lead rigger, including up-rigging, down-rigging, and crew lead.
    • Lead and oversee Rigging setups and removals. 
    • Ensure proper and safe rigging procedures are followed at all events.
  • Drive company provided vehicles that require DOT Medical Cards; based on comfort level. 
• Event Support
  • Work with PM/TD, and other event staff for efficient Run of Show
  • Serve as a technician in variety of roles and disciplines.
  • In addition to Rigging duties and functions as time allows, serves as a technician in variety of roles and disciplines.
• Equipment
  • Preps and de-preps Rigging inventory for jobs (i.e. hardware, motors, and truss etc.)
  • Inspects, maintains and repairs rigging hardware and equipment. 
  • Maintain working knowledge of lighting Fixtures, Consoles, control and power systems.
• Administrative
  • Relay details (financial, creative, & logistic wants/needs) to Director of AV Services (DAV)/S&AMs/PMs as they change to assist with maintaining an accurate order and bill for clients and venues and overall client satisfaction.
  • Produce and follow through with vendor purchase orders, equipment, and labor.
  • Maintain budgets, event Information paperwork, and production content.
• Labor
  • Interface directly with equipment, stagehands, and contract labor for events to ensure proper implementation of goods and services through the production process.
• Venue
  • Work with Facility Event Managers, or PAV CAD tech to understand the detailed drawings of event per client specifications. Have prints approved by venue to ensure they are within fire code.
  • Work with Facility Event Managers or PAV CAD tech to understand the detailed drawings of the event, per client specifications.
• Other Duties as assigned

• Team
  • Ability to manage and organize workflow in an event environment.
  • Knowledgeable and proficient in safety policies and procedures for live events industry and related fields.
• Administrative
  • Must be organized, attentive to detail, persistent and demonstrate the ability to follow through Productions to completion.
  • Capable of handling multiple assignments and meeting deadlines.
  • Capable of working with all levels of show management under minimal supervision.
• Transport
  • Have a valid driver’s license.
  • Willingness to learn to drive cargo vans.
  • Safe driving record – an understanding of base DOT regulations
    • Maintain a clean and safe driving record.
    • Timely incident reporting to leadership.
• Technical
  • Technical and Mechanical Aptitude
  • Computer Hardware and Software Proficient
  • Ability to run the show from concept and implementation to live show and load out.
  • Understand safe rigging practices.
    • Fall protection and arrest equipment and procedures.
    • Knowledge of Hoist maintenance and repair.
    • Knowledge and understanding of truss inspection and systems
  • Working knowledge of programming Various automated Lighting control systems including Hog, MA, ETC and Obsidian.
  • Working knowledge and understanding of Lighting network and control systems
  • Working knowledge of fixture maintenance and repair.
  • Able to design lighting looks and scenes based upon client needs. Working knowledge and understanding of Lighting fixtures, their uses and how to properly utilize them for the most desired outcome.
  • Working knowledge of Vectorworks and other CAD programs.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is frequently required to sit; stand or walk for long periods of time (minimum 4 hours); use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; bend, twist, push, pull, stoop, kneel, crouch or crawl; talk and hear. Employee may regularly lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• The duties of this position are performed indoors in an office and/or warehouse environment and outdoors as necessary and required by certain events. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during move-in days and event days.

• 5 years industry

• An Associate’s or Bachelor’s degree from an accredited college or university with major course work in Applied Science in Live Sound and Show Production, or a closely related field preferred; equivalent experience accepted.
• General education requirements in the areas of communication, social science, natural science and humanities provide analytical and communication skills as well as a global perspective of diverse cultures.
• Preferred but not required
  • ETCP Rigger-Arena certified
  • ETCP Electrician certification
  • Vectorworks certified
  • CM hoist technician certified

Required Qualifications

• Minimum three (3) years of verifiable entertainment industry rigging experience in convention centers, arenas, theaters, concert touring, corporate events, or similar live event environments.
• Demonstrated experience installing and removing overhead rigging systems, including chain motors, truss systems, bridles, spansets, wire rope, shackles, and associated rigging hardware.
• Working knowledge of entertainment rigging safety standards, basic load calculations, weight distribution principles, and fall protection requirements.
• Experience leading or participating in event load-ins and load-outs involving overhead rigging systems.
• Ability to read and interpret rigging plots, venue rigging guidelines, structural load information, and technical drawings.
• Ability to work safely at heights utilizing aerial lifts, catwalks, and fall arrest systems.
• Working knowledge of motor control systems, chain hoists, and truss-based production systems.
• Valid driver’s license with an acceptable driving record.