Client Operations Manager Jobs in Helena, MT (NOW HIRING)

Join Our Team as a Route Manager!

Are you ready to embark on an exciting adventure in pest control? Sprague Pest Solutions is on the lookout for a dynamic Route Manager to join our team and make a real difference for our clients. If you love solving problems, enjoy working independently, and thrive on building great relationships, this is the perfect opportunity for you!

Perks:

• Company Vehicle Provided: This role includes a fully equipped company vehicle for work-related travel, ensuring you have the tools and mobility needed to succeed in the field. Personal use may be permitted within policy guidelines.

What You'll Do:

• Be the Hero: Manage a dedicated route of commercial clients, ensuring their pest problems are a thing of the past.
• Flex Your Schedule: Work a flexible schedule to meet client expectations, handling urgent and unscheduled services like a pro.
• Deliver Excellence: Provide top-notch pest control and inspection services at client locations, always with a smile and a friendly attitude.
• Solve Mysteries: Respond quickly and professionally to client complaints and service requests, turning pest problems into solutions.
• Grow the Business: Seek out opportunities to expand accounts and branch sales by asking for referrals and discussing add-on services, products, and equipment.

Why You'll Love It:

• Drive in Style: Maintain a clean, safe, and well-organized company service vehicle that you'll be proud to drive.
• Stay Equipped: Keep your vehicle stocked with all the tools, equipment, and materials you need to tackle any pest challenge.
• Learn & Grow: Engage in regular training sessions to earn certifications and stay updated on the latest pest control methods and technologies.
• Be Part of a Team: Partner with clients and technical specialists to create action plans for solving and preventing pest management problems.

Why Sprague Pest Solutions? At Sprague Pest Solutions, we believe in supporting our team members and offering a fun, engaging work environment. We provide competitive compensation, opportunities for professional growth, and a chance to be part of a team that truly cares about making a difference. If you're passionate about pest control and customer service, we want you on our team!

What you’ll get working here:

• Salary: $21-26/hr to start (depending on experience) plus performance bonuses and sales commissions
• A take-home service vehicle with gas card
• Company-provided phone, uniforms, and safety equipment
• On-the-job training and licensing
• Pride in your work and the Sprague mission
• A supportive team environment based on family values
• Unlimited growth opportunities, with continuing education and leadership training

Benefits:

• Health, Vision, Dental Insurance within 30 days of hire
• 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
• Paid time off: Personal time available day 1, holiday and vacation time after 90 days
• Childcare assistance and college savings plan

All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.

Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

What We're Looking For:

• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Commitment to safety and continuous learning.
• Attention to detail and high standards of work quality
• Hunger for knowledge and professional development
• Competitive approach to both individual and team performance

Must haves for this job:

• High school diploma or equivalent
• Valid Driver’s License and satisfactory Motor Vehicle Record

Nice to haves for this job:

• 2+ years’ experience in pest control, landscaping, agriculture, or food production (Not Required)
• Pest control, industrial, or safety certifications (Not Required)

Pre-Hire Screening Requirements:

• 5+ years Satisfactory Motor Vehicle Record
• Criminal Background Check: Federal, State, County
• DOT Physical with 5-Panel Drug Screen

Detailed Job Description

Position Title: Route Manager (Commercial Pest Control Technician)

Department: Operations

Reports to: Branch Manager

FLSA Status: Non-Exempt

Exemption: NA

EEOC Class: Individual Contributor

Salary: $21-26 per hour (depending on market, experience, and licensing) plus incentives

Position Summary:

The primary responsibility for a Route Manager is to provide pest control and inspection services assigned client locations according to established standards for responsiveness and quality. The Route Manager will develop professional relationships with clients to understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. This position reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of Route Managers (technicians) to continually enhance client satisfaction and business operations.

Essential Functions:

• Scheduling Ownership:
• Manage a dedicated route of commercial clients.
• Work a flexible schedule to meet client expectations, managing urgent and unscheduled services in a timely manner.
• Client Satisfaction:
• Provide proactive, knowledgeable guidance to customers, effectively communicating options and recommendations for managing new or complex pest problems.
• Respond quickly and professionally to client complaints and service requests.
• Seek out opportunities to grow accounts and branch sales by asking for referrals, speaking with clients about add-on services, products, and equipment, and logging leads for the sales team.
• Safety:
• Drive and maintain a clean, safe, and well-organized company service vehicle according to Sprague and DOT standards.
• Set up, monitor, and tear down equipment for new installations and specialized treatments.
• Continuous Learning & Improvement:
• Engage in regular training sessions to earn and maintain certifications and stay updated on the latest pest control methods and technologies.
• Partner with clients and technical specialists to create action plans for solving and preventing pest management problems.
• Other duties as assigned.

Job Requirements:

• High School Diploma or GED
• 2+ years in route sales, facilities management, janitorial service, landscaping, or environmental services
• 2+ years’ experience in customer service, sales, retail, or hospitality roles
• Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making
• Ability and aptitude with Microsoft Office Suite and other technology necessary for successful day-to-day functioning in a business environment.
• Ability to pass background screening requirements, including identity, criminal history and motor vehicle records checks
• Ability to meet DOT physical standards, including a 5-panel drug screen

Preferred Qualifications:

• Previous pest control experience
• Pest control, industrial, or safety certifications

Physical Requirements:

• Physical Strength and Stamina: Ability to handle pest control equipment and work in various conditions and environments.
• Lifting and Carrying: Ability to lift and carry equipment and materials, which may weigh up to 50 pounds.
• Bending, Stooping, and Crawling: Frequent bending, stooping, and crawling to access and treat pest-infested areas.
• Standing and Walking: Prolonged periods of standing and walking while inspecting and treating areas.
• Working in Confined Spaces: Ability to work in tight or confined spaces, such as crawl spaces, equipment rooms, and silos.
• Climbing: Ability to climb ladders and work at heights when necessary.
• Driving: Must possess the physical ability to safely operate and drive a vehicle, including maintaining control and awareness during extended periods of driving
• Use of Protective Equipment: Wearing protective gear, including gloves, goggles, and respirators, to reduce the risk of harm from pesticides
• Working in various weather conditions: Preparedness to work outdoors in all types of weather, including extreme heat, cold, and rain.
• Safety awareness: Ability to follow safety protocols and wear personal protective equipment to minimize health risks from exposure to chemicals and pests

Disclaimer:

W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

Equal Employment Opportunity:

Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.