Client Operations Manager Jobs in Helena, MT (NOW HIRING)

Full-Time/Exempt/Helena

Licensed Program Supervisor - Crisis

Position Overview: The Licensed Program Supervisor (LPS) oversees daily operations within the crisis receiving facility, ensuring 24/7 access, safety, trauma-informed care, and compliance with CCBHC and MRWH crisis standards. The supervisor supports a multidisciplinary team, provides clinical oversight, and guides decision-making during high-acuity situations. The LPS is responsible for clinical supervision of employees serving in the crisis facility, conduct and supervise all clinical processes to include but not limited to assessment, care coordination, short term stabilization planning, discharge and provide clinical treatment to the clients as medically necessary. The LPS promote a low-barrier, no-wrong-door, recovery-focused environment. The LPS have advanced de-escalation and safety oversight, knowledge of involuntary detention laws and client rights and the ability to manage multidisciplinary decision-making under pressure.

Job Duties:

• Assesses and understands the complexities of incoming referrals for admissions to the Crisis Facility.
• Conducts and supervises assessments, care coordination, and the stabilization plan providing clinical treatment to the client as medically necessary. Follows each client’s progress from admission to discharge.
• Provides direct coordination with emergency responders, hospitals, crisis lines, PACT, mobile crisis, and justice partners.
• Knowledge of each client in the facility and will have direct contact with each client at least once per admission, if on shift.
• Must complete and pass medication training test within initial probation period and provide medication transport.
• Thorough knowledge and compliance with the Administrative Rules, CCBHC Guidelines and evidence-based practices.
• Thorough knowledge of reimbursement of services associated with crisis services; assuring that documentation is completed no later than 2 hours following discharge to allow for proper billing.
• Knowledge of electronic health records for both clinical documentation and proper billing protocols.
• Works with Operations Manager to assess incoming and outgoing referrals for clients to all levels of follow-up care.
• Consistently demonstrates the ability to establish and maintain good public relations with clients, families, referral agencies and other community resources through appropriate organizational, written, and verbal skills.
• Implements program needs and development in alignment with the Administrative Rules of Montana (ARMs) and Behavioral Health Disorders Division (BHDD) of the Montana Department of Public Health and Human Services (DPHHS) and CCBHC.
• Clinical supervision and clinical oversight of all employees and programming associated with the Crisis Facility.
• Respond to escalated clinical or safety situations with real-time coaching to employees.
• May perform operation or facility tasks as needed (i.e. – laundry, dishes, vacuuming) for upkeep of facility.
• Works with Operations Manager to conduct employee scheduling, evaluations, interviewing, hiring, termination, and administer performance improvement plans as needed.
• Oversee and ensure the quality of the services to include participation in all audits by the State or other auditors.
• Develop training opportunities for crisis employee development, monitors compliance with training completion and skill proficiency.
• May provide consultation and education services to other MRWH programs, outside agencies and the public as assigned.
• Must perform emergency services for clients in crisis both during and after normal work shift

Minimum Qualifications:

• Graduation from a college or university with a master’s degree in social work or counseling and Montana licensure as a LCSW or LCPC is required.
• Two years’ experience post licensure in Counseling, Social Work, or related field preferred.
• Must have current MT Driver’s License, personal vehicle, and current vehicle insurance. Travel is required and may transport clients.
• Crisis experience is preferred.
• Supervisory experience required.

Annual Salary = $74,027.20 + DOE

Shift Differential

Benefits:

401K Matching Contributions

Health Insurance

Dental Insurance

Flexible Spending Account

Health Savings Account

Flexible Work Schedule

Paid Holidays

Paid Birthday

Pet Insurance

All Positions at Many Rivers Whole Health must pass Background Checks and Motor Vehicle Record Checks.

About Us:

Since 1976, we have been dedicated to 13 counties in Montana and seek to serve a variety of both individuals and groups in all settings. We define resilience as the process of adapting well in the face of adversity, trauma, tragedy, threats or significant sources of stress — such as family and relationship problems, serious health problems, or workplace, school place and financial stressors — alongside those of chronic, severe disabling behavioral health conditions. with an integrated team of specialists and a personal approach to wellness. Today, we are focused on becoming Montana's healthcare provider of choice.

We are committed to recruiting qualified employees, continually striving for advancement, and above all, working as a team to meet the health needs of clients living in our 13 counties. Our vision is to be the healthcare provider of choice for clients and employer of choice for employees and providers. We will achieve this vision by committing to a culture of integrity, safety, evidence based exceptional care, compassionate customer service, and great work environment.

Our Mission: Many Rivers Whole Health partners with people and communities to serve the whole person – body, mind, and spirit – by providing expertise in wellness, mental health, and substance use disorders, addressing prevention and treatment with a recovery-based approach.

Vision: To be a community based, highly respected organization known for excellence in mental health and addiction recovery services, offering compassionate, client-focused, professional support.

Our Values: Ambassador of Many Rivers, Own it, Individuals Matter, Create Joy, Embrace Change, Show Up. Step In.

EQUAL OPPORTUNITY EMPLOYER:

Many Rivers Whole Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability, or any other basis protected by applicable law.