Client Operations Manager Jobs in Erie, PA (NOW HIRING)

ACCOUNT MANAGER

Full-Time  |  Remote  |  Reports to: Director of Revenue

ABOUT APEXDROP

Most influencer marketing is paid actors reading scripts. Over a decade ago, ApexDrop built the opposite: 20,000+ vetted creators who choose the products they genuinely want to try. No payments, no scripts - just real content that drives real results. Brands like Corona Premier, Ellsworth Creamery, Fresh Express, and Moose Toys trust us to deliver it at scale.

As AI-generated content floods the market, brands need authentic human voices more than ever. We've been building exactly that for years. This is our moment - and we're hiring the team to match it.

THE ROLE

This is a pure account management position. No operations. No campaign building. Your job is relationships and revenue. You'll own a portfolio of brand clients and be responsible for keeping them happy, growing their investment, and making sure nobody falls through the cracks. You get paid because people buy more - it's that simple.

You'll be the primary point of contact for your clients from onboarding through renewal. You'll run recurring check-ins, present campaign results, identify growth opportunities, and convert pilot clients into long-term always-on partners. When things go sideways, you'll be the first to know and the first to act.

WHAT YOU'LL DO

Client Relationships (This Is the Job)

• Own a portfolio of brand clients as their dedicated point of contact - you are ApexDrop to them
• Maintain bi-weekly (minimum) recurring meetings with every client, logged and tracked
• Build genuine relationships with brand champions and decision-makers at every level
• Proactively identify and resolve issues before they become problems - no client should ever have to chase you for a response
• Respond to every client email within 24 hours, no exceptions

Revenue Growth (How You Win)

• Convert Ignite pilot clients into Platinum ($5K/mo) or VIP ($2.5K/mo) always-on partnerships at Day 85
• Drive account expansion by identifying upsell opportunities and presenting growth strategies backed by data
• Hit an 80%+ pilot-to-continuation conversion rate
• Generate referrals from satisfied clients - if they can't tell a friend about us, you haven't done your job yet
• Assume renewal. Assume partnership. Act like it's already a done deal - because it is if you've done the work

Campaign Oversight (Strategic, Not Operational)

• Present campaign results and ROI reports during review calls, translating data into strategic recommendations
• Coordinate with the campaign operations team to ensure deliverables and timelines are met
• Share Quick Wins and success stories throughout the campaign lifecycle to reinforce value
• Educate clients on ApexDrop's methodology - the air-gap model, creative freedom, FTC compliance - so they understand why this works
  

WHO YOU ARE

• You've managed client accounts before and you were the person clients asked for by name. You have 2+ years of account management, client success, or relationship-driven sales experience.
• You're organized to a fault. You don't drop balls. Every client has a cadence, every touchpoint is logged, and nothing slips through the cracks.
• You're a communicator, not a hider. When something goes wrong, your instinct is to surface it immediately, not bury it. Transparency isn't a value to you - it's a reflex.
• You can sell without being salesy. You understand that the best upsell is a client who genuinely trusts you and sees the value in doing more.
• You're comfortable with technology. We use HubSpot, Asana, AI tools (Claude), SendBlue, and Google Workspace daily. You don't need to be an expert, but you can't be afraid of learning.
• You thrive in small teams. There's no hiding here. Your work is visible, your impact is measurable, and your contributions matter every single day.
  

NICE TO HAVE

• Experience in influencer marketing, social media marketing, or adjacent digital marketing fields
• Experience with CPG brands or retail (Walmart, Target, Meijer, etc.)
• Familiarity with HubSpot CRM
• Background as an executive assistant, agency account lead, or client-facing consultant
• Based in Erie, PA area (not required)
  

COMPENSATION & BENEFITS

• Base salary + commission tied to retention and account growth
• Health, dental, and vision insurance
• 401(k) with profit sharing
• Paid holidays and PTO
• Remote flexibility with optional in-office collaboration in Erie, PA
• A team that actually likes each other and a CEO who will fight for you if you fight for the mission
  

WHY APEXDROP

We make #art, not #ads. What we do at ApexDrop feeds families, creates jobs, and helps brands win. When you help a client grow, you're helping entire teams and communities thrive. That's not a tagline - it's what drives everything we do.

The influencer marketing industry is at a crossroads. AI-generated content is flooding the market, and brands are desperate for authentic human voices they can trust. ApexDrop is positioned to lead that shift. If you want to be part of something that matters - and grow with a company that's on the edge of something big - we want to hear from you.

HOW TO APPLY

Submit your resume through our BambooHR/Indeed listing. In your cover letter or application, tell us about a client relationship you saved or grew and what you learned from it. We don't care about perfect resumes - we care about people who care.

ApexDrop LLC is an Equal Opportunity Employer.