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Client Operations Manager Jobs in Bethlehem, PA (NOW HIRING)

ABM Industries, Inc.

Operations Manager

Allentown, PA · On-site

Client Relationship Management * Develop and maintain a strong working relationship with client leadership and facility stakeholders. * Serve as a trusted operational advisor and escalation point for ...

Accurate Personnel LLC

Operations Manager

Nazareth, PA · On-site

$36.06/hr

OPERATIONS MANAGER IN NAZARETH, PA Accurate Personnel is hiring immediately for an Operations ... Oversee customer service functions to ensure timely resolution of client issues Requirements and ...

ConstructionExecs

Field Operations Manager

Phillipsburg, NJ · On-site

$150K - $190K/yr

Phillipsburg, NJ Field Operations Manager The Organization Our client is an established structural seeking an experienced Field Operations Manager to lead field execution across multiple structural ...

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Client Operations Manager information

See Bethlehem, PA salary details

$44K

$122.2K

$133.9K

How much do client operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client operations manager in Bethlehem, PA is $122,203.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,400.00 and $132,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are the most commonly searched types of Client Operations jobs in Bethlehem, PA?

The most popular types of Client Operations jobs in Bethlehem, PA are:

What are popular job titles related to Client Operations Manager jobs in Bethlehem, PA?

For Client Operations Manager jobs in Bethlehem, PA, the most frequently searched job titles are:

What job categories do people searching Client Operations Manager jobs in Bethlehem, PA look for?

The top searched job categories for Client Operations Manager jobs in Bethlehem, PA are:

What cities near Bethlehem, PA are hiring for Client Operations Manager jobs?

Cities near Bethlehem, PA with the most Client Operations Manager job openings:

Client Operations Manager jobs near you
Infographic showing various Client Operations Manager job openings in Bethlehem, PA as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $122,203 per year, or $58.8 per hour.

Operations Manager

ABM Industries, Inc.

Allentown, PA • On-site

Full-time

Posted 11 days ago

Key responsibilities

  • Direct and coordinate daily facilities operations to ensure reliable, safe, and efficient service delivery.

  • Oversee building maintenance, preventive maintenance, corrective maintenance, janitorial services, grounds, utilities, and other assigned facility services.

  • Lead, coach, develop, and hold facilities personnel accountable for performance and service delivery.

ABM Industries rating

6.4

Company rating: 6.4 out of 10

Based on 418 frontline employees who took The Breakroom Quiz

164th of 260 rated facilities management

Job description


Position Summary
The Facilities Operations Manager is responsible for the safe, efficient, and cost-effective operation of facility services within an assigned client account. This position provides leadership and oversight for day-to-day facilities operations, maintenance, janitorial services, building systems, vendors, employees, and service delivery.
The Facilities Operations Manager serves as a primary point of contact between ABM, the client, employees, contractors, and service providers, ensuring that contractual requirements, operational standards, safety expectations, and customer objectives are consistently achieved.
The role requires a hands-on operational leader who can manage people, processes, budgets, vendors, and customer relationships while driving continuous improvement and accountability.
Responsibilities
Essential Responsibilities
Facilities Operations
  • Direct and coordinate daily facilities operations to ensure reliable, safe, and efficient service delivery.
  • Oversee building maintenance, preventive maintenance, corrective maintenance, janitorial services, grounds, utilities, and other assigned facility services.
  • Ensure facility systems and equipment are maintained in accordance with established standards, manufacturer recommendations, and client requirements.
  • Monitor work orders, preventive maintenance schedules, service requests, and outstanding corrective actions.
  • Establish priorities based on safety, production requirements, asset criticality, customer needs, and business impact.
  • Conduct routine facility inspections and ensure deficiencies are identified, documented, assigned, and resolved.
  • Support facility shutdowns, equipment installations, special projects, moves, expansions, and other operational activities.
  • Maintain appropriate documentation, operating procedures, inspection records, and asset information.
Leadership & Personnel Management
  • Lead, coach, develop, and hold facilities personnel accountable for performance and service delivery.
  • Establish clear roles, responsibilities, performance expectations, and operating standards.
  • Manage staffing levels, schedules, overtime, coverage, attendance, and workforce utilization.
  • Conduct performance reviews and support employee development and succession planning.
  • Promote a culture of ownership, teamwork, safety, professionalism, and customer service.
  • Ensure employees are properly trained and qualified to perform assigned duties.
  • Address performance issues promptly and in accordance with ABM policies and client requirements.
Client Relationship Management
  • Develop and maintain a strong working relationship with client leadership and facility stakeholders.
  • Serve as a trusted operational advisor and escalation point for facility-related issues.
  • Conduct regular operational reviews with the client and communicate performance, risks, opportunities, and corrective actions.
  • Understand client business objectives and align facility services accordingly.
  • Respond quickly and professionally to customer concerns and service escalations.
  • Identify opportunities to improve customer satisfaction and overall account performance.
Safety & Compliance
  • Maintain a strong safety culture and ensure compliance with ABM, client, OSHA, environmental, and applicable regulatory requirements.
  • Ensure required safety training, inspections, permits, and documentation are completed.
  • Investigate incidents, near misses, property damage, and safety concerns and implement corrective actions.
  • Conduct regular safety observations and reinforce safe work practices.
  • Ensure contractors and vendors comply with site safety requirements.
  • Immediately escalate significant safety, environmental, operational, or compliance risks.
Financial & Contract Management
  • Manage assigned operating expenses and support achievement of account financial objectives.
  • Monitor labor, overtime, materials, supplies, subcontractors, and other operating costs.
  • Review invoices, purchase orders, proposals, and vendor expenses for accuracy and compliance.
  • Identify cost-reduction and productivity opportunities without compromising safety, quality, or service.
  • Support budgeting, forecasting, and monthly financial reporting.
  • Ensure services are delivered in accordance with the ABM/client contract, scope of work, and service-level requirements.
KPI & Performance Management
  • Establish and monitor key performance indicators for facility operations.
  • Track service-level performance, work-order completion, preventive maintenance compliance, response times, customer satisfaction, safety performance, and other contractual KPIs.
  • Analyze trends and develop corrective action plans when performance falls below established targets.
  • Lead continuous improvement initiatives designed to improve reliability, productivity, quality, and customer experience.
  • Maintain accurate operational dashboards and management reports.
  • Participate in client business reviews and performance meetings.
Vendor & Contractor Management
  • Manage third-party contractors and service providers supporting facility operations.
  • Ensure vendors meet contractual, safety, quality, and performance expectations.
  • Review vendor performance and address deficiencies.
  • Coordinate contractor access, work schedules, permits, safety requirements, and site activities.
  • Assist with vendor selection, scope development, bid evaluations, and contract renewals as required.
Emergency & Business Continuity
  • Support facility emergency preparedness and business continuity programs.
  • Participate in emergency response activities involving utility failures, equipment failures, severe weather, fire, security events, spills, and other disruptions.
  • Ensure emergency procedures and contact information are current.
  • Coordinate facility response activities and communicate status to client leadership and ABM management.
  • Participate in emergency drills and post-event reviews.

Qualifications
Required Qualifications
  • Bachelor's degree in Facilities Management, Engineering, Business Administration, Operations Management, or a related field preferred; equivalent experience may be considered.
  • Typically 5+ years of facilities, maintenance, operations, or integrated facilities management experience.
  • Demonstrated experience leading teams in a commercial, industrial, manufacturing, healthcare, or similarly complex environment.
  • Experience managing budgets, vendors, contractors, and customer relationships.
  • Strong understanding of preventive and corrective maintenance practices.
  • Working knowledge of OSHA requirements and workplace safety principles.
  • Experience using computerized maintenance management systems (CMMS) and Microsoft Office applications.
  • Strong analytical, organizational, communication, and problem-solving skills.
  • Ability to prioritize multiple competing operational requirements in a fast-paced environment.
Preferred Qualifications
  • Experience managing facilities in a manufacturing or industrial environment.
  • Experience with integrated facilities management (IFM).
  • Experience managing janitorial, maintenance, engineering, grounds, utilities, and other facility services.
  • Experience with CMMS platforms and facility management software.
  • Knowledge of building automation systems (BAS), HVAC, electrical, plumbing, fire/life safety, and other building systems.
  • Facility Management Professional (FMP), Certified Facility Manager (CFM), or similar credential.
  • OSHA 30-hour or equivalent safety training.
  • Experience with Lean, Six Sigma, reliability-centered maintenance, or other continuous improvement methodologies.
Core Competencies
  • Operational Leadership
  • Customer Relationship Management
  • Safety Leadership
  • Financial Management
  • People Development
  • Problem Solving
  • Strategic Planning
  • Vendor Management
  • Performance & KPI Management
  • Continuous Improvement
  • Communication & Collaboration
  • Accountability & Execution
Key Performance Indicators
The Facilities Operations Manager may be evaluated against performance measures including:
  • Safety incidents and safety compliance
  • Preventive maintenance compliance
  • Work-order completion and response time
  • Equipment/facility uptime
  • Customer satisfaction
  • Contractual SLA/KPI performance
  • Labor productivity and utilization
  • Budget performance
  • Overtime management
  • Vendor performance
  • Quality inspection scores
  • Janitorial/service quality
  • Corrective action closure
  • Employee retention and engagement
  • Continuous improvement savings and initiatives
Working Conditions
  • Primarily works within a facility/industrial environment with regular exposure to mechanical rooms, production areas, offices, warehouses, and outdoor areas.
  • May be required to work extended hours, weekends, holidays, or participate in an on-call rotation based on client requirements.
  • Must be capable of walking throughout the facility and accessing areas that may involve stairs, elevated platforms, mechanical spaces, or other industrial environments.
  • Required to wear appropriate personal protective equipment (PPE) when entering designated areas.
Position Success Profile
A successful Facilities Operations Manager is a visible, accountable, customer-focused leader who establishes operational discipline while building strong relationships with both the client and the ABM team. The individual should be proactive rather than reactive, able to identify operational risks before they become failures, and capable of translating client expectations into measurable execution.
The ideal candidate combines facilities technical knowledge, people leadership, financial discipline, safety leadership, and customer-service skills to deliver a high-performing facility operation.
About Us
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com

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Industry

Administrative assistance services and facilities support services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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