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Client Operations Manager Jobs in Churchton, MD (NOW HIRING)

Aston Carter

Senior Operations An

Hanover, MD · Hybrid

This role oversees the management and collection of customer accounts, ensures operational ... Excellent client support and customer service skills, with a focus on building long-term ...

Aston Carter

Senior Operations An

Hanover, MD · On-site

$75K - $90K/yr

This role oversees the management and collection of customer accounts, ensures operational ... Excellent client support and customer service skills, with a focus on building long-term ...

WESBANCO

Client Relationship Officer

Bowie, MD

This role manages client requests, facilitates account operations, and ensures accuracy and completion of documentation and transactions. Acting as a liaison between clients, associates, and internal ...

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All JobsClient Operations JobsClient Operations Manager JobsClient Operations Manager Jobs in Churchton, MD

Client Operations Manager information

See Churchton, MD salary details

$45.8K

$127.2K

$139.4K

How much do client operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for client operations manager in Churchton, MD is $127,202.00, according to ZipRecruiter salary data. Most workers in this role earn between $137,800.00 and $137,800.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
What job categories do people searching Client Operations Manager jobs in Churchton, MD look for? The top searched job categories for Client Operations Manager jobs in Churchton, MD are:
What cities near Churchton, MD are hiring for Client Operations Manager jobs? Cities near Churchton, MD with the most Client Operations Manager job openings:
Client Operations Manager jobs near you

Senior Manager Of Operations Support

Aston Carter

Hanover, MD • On-site

$75K - $90K/yr

Full-time

Posted 13 days ago

Job description

Job Title: Manager of Operations Support
Job Description
The Manager of Operations Support leads a team responsible for delivering exceptional customer service to external clients and internal corporate and field office teams. This role oversees the management and collection of customer accounts, ensures operational excellence in invoicing and collections, and serves as a key escalation point for complex team, office, and account issues. The Manager focuses heavily on developing team members, building strong customer and internal relationships, and adapting to evolving business needs while maintaining a high level of professionalism and accountability.
Responsibilities
  • Lead and manage the day-to-day operations of assigned customer accounts, ensuring timely and accurate invoicing, collections, and overall account management.
  • Provide the highest level of customer service to external customers and internal corporate and field office employees, resolving issues promptly and professionally.
  • Serve as the primary escalation point and support liaison for team, field office, and customer-related issues, ensuring effective resolution and communication.
  • Oversee the technical and professional development of team members, providing daily feedback, coaching, and guidance to support their growth.
  • Conduct quarterly performance evaluations for team members and use the results to create development plans and address performance gaps.
  • Act as a support liaison for field offices by addressing operational and accounting questions related to customer accounts.
  • Ensure thorough management of customer accounts, including monitoring outstanding balances, coordinating collections activities, and working directly with clients to resolve discrepancies or disputes.
  • Build and maintain strong relationships with customers, field offices, and internal stakeholders to support long-term account stability and satisfaction.
  • Promote and foster a team-oriented environment that is fair, open, honest, humble, and competitive, encouraging collaboration and high performance.
  • Hold team members, peers, and supervisors accountable for commitments, performance standards, and adherence to policies and procedures.
  • Apply strong decision-making and problem-solving skills to analyze operational issues and implement effective solutions.
  • Utilize finance, accounting, and operations analysis skills to identify trends, improve processes, and support sound business decisions.
  • Manage workload distribution across the team by evaluating priorities, balancing individual and team responsibilities, and ensuring deadlines are met.
  • Identify areas for improvement in team performance and operational processes, and implement changes to enhance efficiency and service quality.
  • Employ effective communication practices to deliver clear, consistent messages to team members, customers, and internal partners.
  • Support project management efforts related to operations support, ensuring tasks are completed on time and aligned with business objectives.
  • Demonstrate professionalism and adaptability in response to changes in the workplace, including evolving processes, systems, and business needs.

Essential Skills
  • 1-3 years of management experience leading and developing a team.
  • BA / BS degree in Business, Finance, or Accounting preferred.
  • Strong leadership skills with the ability to coach, train, and develop all team members.
  • Thorough knowledge of business policies and account management practices.
  • Proficiency in finance, accounting, and operations analysis related to customer accounts.
  • Demonstrated ability to manage customer accounts, including invoicing, collections, and customer service.
  • Strong decision-making skills with the ability to resolve complex operational and account issues.
  • Excellent client support and customer service skills, with a focus on building long-term relationships.
  • Effective communication skills, both written and verbal, with the ability to interact confidently with customers, field offices, and internal stakeholders.
  • Strong work ethic and commitment to delivering high-quality results.
  • Ability to provide and maintain a team-oriented environment that is fair, open, honest, humble, and competitive.
  • Ability to hold team members, peers, and supervisors accountable for performance and responsibilities.
  • Strong time management, prioritization, and organizational skills to evaluate and balance team and individual workloads.
  • Ability to assess team performance and identify areas for improvement for both the team and individual contributors.

Additional Skills & Qualifications
  • Experience serving as an escalation point and support liaison for operational and customer-related issues.
  • Experience in project management within operations or finance environments.
  • Negotiation skills to address and resolve outstanding account issues with clients.
  • Exposure to or familiarity with structured communication models and best practices for professional communication.
  • Demonstrated ability to adapt to changes in the workplace, including new processes, tools, or organizational priorities.
  • Interest in learning the broader business and pursuing career growth within financial operations leadership roles.
  • Ability to contribute positively to an outgoing, team-oriented, and collaborative office culture.

Work Environment
The role follows a hybrid work schedule, with four days on site and one day remote during the first year, with the potential to transition to a three-days-on-site and two-days-remote schedule thereafter. The office environment emphasizes a unique, outgoing, and highly collaborative culture where team members support one another and work together to achieve shared goals. The position operates within a professional corporate setting focused on financial operations, customer account management, and cross-functional support for field offices and internal teams. The work involves regular interaction with customers, field offices, and internal departments, and requires consistent in-person presence on designated office days to support team development, collaboration, and relationship-building.
Job Type & Location
This is a Permanent position based out of HANOVER, MD.
Pay and Benefits
The pay range for this position is $75000.00 - $90000.00/yr.
Medical insuranceDental insuranceVision insuranceHealth Savings Account (HSA) and Flexible Spending Account (FSA) optionsEmployee Assistance Program (EAP)Mental health and wellness resourcesLife insuranceDisability coverage
Workplace Type
This is a hybrid position in HANOVER,MD.
Application Deadline
This position is anticipated to close on Aug 6, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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About Aston Carter

Sourced by ZipRecruiter

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MA, US

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