Client Operations Manager Jobs in Allendale, MI (NOW HIRING)

GENERAL MANAGER - Holland Civic Center Place

HCC SFM, LLC

LOCATION: Holland, MI

DEPARTMENT: OPERATIONS

REPORTS TO: VP OF VENUE MANAGEMENT

STATUS: FULL-TIME (EXEMPT)

Holland Civic Center Place is an event, recreation, entertainment, convention and community destination focused on improving the health and economic vitality of Holland, MI. You will be joining a service-minded team in an environment focused on fun, fulfillment and built to enrich the community.

Holland Civic Center Place is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has repeatedly been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented, and has a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

The General Manager is responsible for the financial and operating performance of the facility. The objectives for this position include:

• Optimizing overall profitability
• Creating a positive relationship with client and stakeholders
• Creating a culture of accountability which supports the organizational values
• Meeting or exceeding annual growth objectives
• Facilitating interdepartmental collaboration
• Employee retention and staff development
• Development of employee and operating policies
• Implementation of major business initiatives
• Manage overall operations with excellence

• Analyze operations to evaluate the performance of the company and its staff in order to meet objectives, and to determine areas of potential cost reduction, program improvement, or policy change
• Appoint department heads or managers and assign or delegate responsibilities to them
• Confer with ownership, Sports Facilities Management advisors & support team, and staff members to discuss issues, coordinate activities, and resolve problems
• Coordinate the development and implementation of budgetary control systems, recordkeeping systems, and other administrative control processes
• Direct and coordinate an organization's financial and budget activities in order to fund operations, maximize investments, and increase efficiency
• Direct human resources activities, including the approval of human resource plans and activities, the selection of directors and other high-level staff, and establishment and organization of major departments
• Direct, plan and implement policies, objectives, and activities of organizations or businesses in order to ensure continuing operations, maximize returns on investments, and increase productivity
• Implement corrective action plans to solve organizational or departmental problems
• Prepare and present reports concerning activities, expenses, budgets, government statutes and rulings, and other items affecting businesses or program services
• Represent the organization and promote its objectives at official functions, or delegate representatives to do so
• Serve as liaisons between organizations, shareholders, and outside organizations
• Administer programs for selection of any site location, potential construction needs, and provision of equipment and supplies
• Direct and coordinate activities of businesses or departments concerned with production, pricing, sales, and/or distribution of products
• Negotiate or approve contracts and agreements with suppliers, distributors, federal and state agencies, and other organizational entities
• Prepare budgets for approval, including those for funding and implementation of programs
• Review reports submitted by staff members in order to recommend approval or to suggest changes
• Schedule and monitor continued training seminar for staff on various operational, safety, and legal responsibilities
• Any additional duties assigned by VP of Venue Management

• Bachelor's degree in business management, sports management, marketing, hospitality, food and beverage, related field, or equivalent experience preferred
• Prior responsibility in daily P&L management and budget oversight responsibility of $4MM or greater
• Proven experience in organizing, booking, and operating sports tournaments and events; including but not limited to basketball & volleyball tournaments, martial arts tournaments, wrestling meets, and similar activities.
• Business development and operational expertise in live entertainment, catered social events, corporate events, trade shows, and team building events.
• Experience working with convention & visitor bureaus, regional sports commissions, and/or regional event management booking in regional sports venues and/or convention centers
• A minimum of 7 years of senior level experience in entertainment venues, active recreation venues, large multi-purpose arenas or stadiums, or equivalent environments.
• Sports league, club, and event programming and operations expertise required.

• Minimal travel

• Will be required to sit for extended periods of time operating a computer
• Office and facility have intermittent noise
• Must be able to lift 50 pounds waist high