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Client Operations Manager Jobs in Allendale, MI (NOW HIRING)

Thrive

Client Delivery Manager

Holland, MI · On-site

$90 - $120/hr

Position Overview The Client Delivery Manager (CDM) is a customer-facing role responsible for ... Business operations * Change management (end-to-end) * Process improvement * Project management ...

Pwc

ServiceNow Deployment- Manager

Grand Rapids, MI · On-site

$99K - $232K/yr

The Opportunity As part of the Cloud Operations team you lead the deployment of innovative ServiceNow solutions that transform client operations. As a Manager, you guide teams in delivering ...

Clean Team, Inc

Area Manager

Grand Rapids, MI · On-site

... operations. The Area Manager will lead cleaning teams, manage client accounts, inspect work sites, and make sure customers receive high-quality service. Service Area Grand Rapids, Hastings, and ...

Pwc

SAP EWM Senior Manager

Grand Rapids, MI · On-site

$124K - $280K/yr

Responsibilities - Leading SAP supply chain and operations consulting projects to optimize client ... Business Administration/Management, Computer Science/Information Systems, Engineering, Operations ...

HR Alliance

FMS Coordinator

Caledonia, MI · On-site

$60K - $65K/yr

FMS Manager / Operations Manager JOB SUMMARY: The FMS Coordinator - SDP provides centralized ... Client & Stakeholder Coordination: * Serve as liaison between clients, site teams, and internal ...

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All JobsClient Operations JobsClient Operations Manager JobsClient Operations Manager Jobs in Allendale, MI

Client Operations Manager information

See Allendale, MI salary details

$38.8K

$107.8K

$118.1K

How much do client operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for client operations manager in Allendale, MI is $107,815.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,800.00 and $116,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What job categories do people searching Client Operations Manager jobs in Allendale, MI look for?

The top searched job categories for Client Operations Manager jobs in Allendale, MI are:

What cities near Allendale, MI are hiring for Client Operations Manager jobs?

Cities near Allendale, MI with the most Client Operations Manager job openings:

Client Operations Manager jobs near you
Infographic showing various Client Operations Manager job openings in Allendale, MI as of August 2026, with employment types broken down into 2% Internship, 90% Full Time, 2% Part Time, 4% Contract, and 2% Nights. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $107,815 per year, or $51.8 per hour.

Credit to Cash Operations Manager

BDO USA

Grand Rapids, MI • On-site

Full-time

Retirement

Posted 17 days ago

BDO USA rating

8.4

Company rating: 8.4 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

7th of 23 rated bookkeepers and accountants

Job description


Job Summary:
The Credit to Cash Operations Manager is responsible for managing all aspects of firm billing, including monitoring and facilitating issue resolution for the day-to-day activities of the billing team. The Credit to Cash Operations Manager actively provides input in the development of firm wide billing policies and procedures and is responsible for ensuring policies and processes are implemented successfully. This position is charged with delivering performance focused on days sales outstanding (DSO) and overall reduction of Unbilled Accounts Receivable (UAR).
Job Duties:
  • Provides direction and support to the billing team and support to client facing professionals
  • Partners with appropriate Firm personnel and management to provide effective billing procedures.
  • Investigates, identifies root causes and resolves complex set up and billing issues utilizing firm best practices through coordination with client facing professionals, Senior Billing Analysts and FP&A
  • Provides resolution for first level issues escalated by the Senior Billing Analysts or client facing professionals
  • Trains new and existing staff on the firm's billing policies, procedures and best practices
  • Serves as a subject matter expert (SME) of the financial system relating to customer billing configurations, billing process and best practices
  • Reviews identified billing issues, and updates departmental procedures and Knowledge Based articles
  • Identifies and leads billing improvement projects within the firm's business segments
  • Works in concert with FP&A, Principals, and office and regional leadership to understand billing deficiencies and implement strategies to improve performance
  • Assists in monitoring unbilled accounts receivables (UAR) by business line, and follow-ups with the appropriate individuals to insure the UAR is billed in a timely manner
  • Mentors and assists in the development of Senior Billing Analysts
  • Coordinates and leads onsite and virtual learning support for existing locations and expansions
  • Leads and manages Offshore Billing Support Team
  • Other duties as required

Supervisory Responsibilities:
  • Monitors and provides performance feedback of Senior Analysts professionals throughout the performance year
  • Ensures Senior Analysts professionals are effectively trained on systems and processes related to the Finance Department
  • Prepares and conducts annual performance reviews for Senior Analysts professionals
  • Assists Senior Analysts professionals with prioritization of workload, communications, etc. and delegates work assignments to Financial Systems Analyst professionals, as appropriate

Qualifications, Knowledge, Skills & Abilities:
Education:
  • Bachelor's degree AND five (5) or more years of experience within a billing and/or contract management role, required; OR High School Diploma/GED AND seven (7) or more years of experience within a billing and/or contract management role, required
  • Bachelor's Degree in Finance, Accounting, or Economics, preferred

Experience:
  • Professional services firm experience, preferred
  • Three (3) years of supervisory experience, preferred

License/Certifications:
  • N/A

Software:
  • Proficiency with Microsoft Office Suite, specifically Word and Excel, required
  • PeopleSoft Financials or similar time and billing software experience, required

Language:
  • N/A

Other Knowledge, Skills & Abilities:
  • Superior verbal and written communication skills
  • Strong facilitation and presentation skills
  • Able to effectively analyze and resolve issues and questions in a professional manner
  • Exhibits independent judgment and decision-making skills in the remediation of complicated billing requirements
  • Able to work and communicate effectively with professionals at all levels
  • Possesses superior customer service skills
  • Strong ability to relate with diverse personalities and differing opinions in a confident, tactful, professional and mature manner
  • Ability to work in a deadline-drive environment, and handle multiple projects and tasks with an attention to detail
  • Ability to successfully multi-task while working independently or in coordination with other core business services professionals
  • Understands and maintains the confidentiality of all information
  • Excellent time management skills

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
National Range: $95,000 - $105,000
Maryland Range: $95,000 - $105,000
NYC/Long Island/Westchester Range: $95,000 - $105,000
About Us
At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you'll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.
Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.
BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you'll be part of a team helping clients navigate complexity and move forward with clarity.
We are proud to be an ESOP company, offering participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we're building together.
Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits. Click here to find out more!
*Benefits may be subject to eligibility requirements.
Equal Opportunity Employer, including disability/vets
Click here to find out more!

What BDO USA employees say

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About BDO

Sourced by ZipRecruiter

At BDO, culture is the first order of business. We succeed when we cultivate a conscious and caring corporate culture that puts people at the center of everything we do. In essence, the business of our business is to help people thrive every day. This mindset powers our growth by supporting the development of our people, the success of our clients, and the betterment of our communities. It means taking an expansive view of what’s possible, and committing ourselves to achieving exceptional outcomes. At BDO, we are cultivating a culture where our professionals thrive in their work of providing middle market leaders with insight-driven perspectives and assurance, tax and advisory services, helping companies take business as usual to better than usual.

Industry

Administrative assistance services and accounting services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

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