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Client Operations Associate Jobs in Ottawa, ON (NOW HIRING)

Td

Customer Experience Associate

Carleton Place, ON · On-site

CA$22.50 - CA$28.33/hr

Deliver quality customer experiences and recommend operational improvements where opportunity ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...

New

Td

Customer Experience Associate

Ottawa, ON · On-site

CA$22 - CA$27.21/hr

Deliver quality customer experiences and recommend operational improvements where opportunity ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...

Td

Customer Experience Associate

Hamilton, ON

Deliver quality customer experiences and recommend operational improvements where opportunity ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...

New

Td

Customer Experience Associate

Kemptville, ON

CA$22 - CA$27.21/hr

Deliver quality customer experiences and recommend operational improvements where opportunity ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...

New

Td

Customer Experience Associate

Hamilton, ON · On-site

Deliver quality customer experiences and recommend operational improvements where opportunity ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...

New

Td

Customer Experience Associate

Ottawa, ON · On-site

CA$22.50 - CA$28.33/hr

Deliver quality customer experiences and recommend operational improvements where opportunity ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...

Td

Customer Experience Associate

Orleans, ON · On-site

CA$22.50 - CA$28.33/hr

Deliver quality customer experiences and recommend operational improvements where opportunity ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...

New

Tapestry, Inc.

Sales Associate I

Ottawa, ON · On-site

... store operations. This role blends luxuryretail service, omnichannel selling, and team ... Build lasting client relationships through personalized styling, product expertise, and fashion ...

Tapestry, Inc.

Sales Associate III

Ottawa, ON · On-site

... store operations. This role blends luxuryretail service, omnichannel selling, and team ... Build lasting client relationships through personalized styling, product expertise, and fashion ...

Tapestry, Inc.

Sales Associate III

Ottawa, ON

... store operations. This role blends luxuryretail service, omnichannel selling, and team ... Build lasting client relationships through personalized styling, product expertise, and fashion ...

Michael Kors

Sales Associate

Ottawa, ON · On-site

... client relationships. You will work in a fun, inspiring and rewarding environment with ... Perform operational tasks with excellence * Achieve productivity goals through multitasking and ...

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All JobsClient Operations Associate JobsClient Operations Associate Jobs in Ottawa, ON

Client Operations Associate information

What does a client operations associate do?

A Client Operations Associate is responsible for supporting the day-to-day activities related to client accounts, ensuring smooth operations and high-quality service. Their tasks typically include onboarding new clients, processing transactions, resolving client inquiries, and maintaining accurate records. They act as a liaison between clients and internal teams to address issues and optimize client experiences. This role requires strong organizational skills, attention to detail, and effective communication abilities.

What are the key skills and qualifications needed to thrive as a client operations associate?

To thrive as a Client Operations Associate, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field. Familiarity with CRM systems, data management tools, and proficiency in Microsoft Excel are commonly required, while certifications in project management or operations can be advantageous. Excellent communication, organizational skills, and a client-focused mindset help build strong relationships and ensure smooth operations. These skills are critical for efficiently managing client accounts, resolving issues, and supporting overall business objectives.

How does a client operations associate typically collaborate with other departments within a company?

Client Operations Associates often serve as a bridge between the client and internal teams such as sales, account management, and finance. They coordinate with these departments to ensure client requirements are met, resolve operational issues, and streamline onboarding or account changes. Strong communication and organizational skills are essential, as the role involves tracking progress, relaying feedback, and helping to maintain high levels of client satisfaction by facilitating smooth internal workflows.

What is the difference between Client Operations Associate vs Client Services Coordinator?

AspectClient Operations AssociateClient Services Coordinator
Required CredentialsTypically a bachelor's degree, relevant certifications (e.g., CRM tools)Similar educational background, often with customer service certifications
Work EnvironmentCorporate offices, financial firms, consulting companiesFinancial institutions, marketing agencies, client-facing departments
Employer & Industry UsageUsed in finance, consulting, tech sectorsCommon in finance, marketing, and service industries
Search & Comparison IntentPeople comparing operational roles focused on client management and backend processesIndividuals looking for client-facing roles emphasizing service and support

The main difference is that a Client Operations Associate focuses on managing internal processes, data, and backend operations to support client accounts, while a Client Services Coordinator emphasizes direct client interaction, support, and service delivery. Both roles require strong communication skills and industry knowledge, but their primary focus areas differ.

What is a client operations associate?

A client operations associate is responsible for managing client accounts, ensuring smooth service delivery, and supporting client needs. They often handle communication, data management, and coordinate with internal teams using tools like CRM software to maintain client satisfaction and operational efficiency.

What is the role of a client operations associate?

A client operations associate is responsible for managing client accounts, ensuring smooth communication, and supporting service delivery. They often handle onboarding, troubleshoot issues, and use tools like CRM systems to maintain accurate client data. Strong organizational and communication skills are essential for this role.

What cities near Ottawa, ON are hiring for Client Operations Associate jobs?

Cities near Ottawa, ON with the most Client Operations Associate job openings:

Client Operations Associate jobs near you
Infographic showing various Client Operations Associate job openings in Ottawa, ON as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Customer Experience Associate

Td

Carleton Place, ON • On-site

CA$22.50 - CA$28.33/hr

Part-time

Posted 3 days ago

New

Key responsibilities

  • Process financial transactions such as deposits, withdrawals, and bill payments according to standardized procedures and regulations

  • Understand customer needs and recommend banking solutions while exercising discretion in confidential matters

  • Respond to and resolve customer concerns using standard procedures and escalate non-standard activities as necessary

Job description

Work Location:

Carleton Place, Ontario, Canada

Hours:

15

Line of Business:

Personal & Commercial Banking

Pay Details:

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs andidentifyopportunities to promote products and servicestorefer customers to theappropriate teammember or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute withSpeed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactionsdelightfulone? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? Ifsothen,take the next step to your future today and apply for the position ofaCustomerExperience Associate.We are expecting an all-around champion who can understand customer needs andadvisebest suited banking solutions for a positive customer experience.

In this role,you will:

  • Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

  • Understand anddeterminecustomer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

  • Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

  • Achieve assigned goals and businessobjectivesby promoting banking solutions and completing business processes ina timelyandaccuratemanner

  • Connect personally with customers toadvisethem appropriately and clearly on banking solutions and processes

  • Help build a positive,diverseandequitablework environment by promoting team effectiveness as well asparticipatingin personal performance development

  • Assistthe team by respecting coworkers, staying dedicated, and keeping everyoneup-to-dateon the status of routine activities

  • Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

  • High School diploma and/or 1+ years of relevant experience

  • Undergraduatedegree or equivalent is an asset.

  • Strong administration, organizational,planningand time management skills to work in a fast-paced environment.

  • Hands on knowledge of using MS Office (Word, Excel, and Outlook) andinternet.

  • A go-getterwho can exercise initiative and beaccurateand detail oriented to handle several tasks and changing priorities.

  • A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.


Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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