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Client Operations Associate Jobs in Ottawa, ON (NOW HIRING)

PwC

Senior Associate- IAM

Ottawa, ON · On-site

CA$84K - CA$134K/yr

... operation of modern IAM solutions spanning Enterprise Access Management (EAM) and Identity ... demos, client & engagement risk assessments, bid management, proposal writing, and contract ...

Tapestry, Inc.

Sales Associate I

Ottawa, ON · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... store operations. This role blends luxuryretail service, omnichannel selling, and team ... Build lasting client relationships through personalized styling, product expertise, and fashion ...

Tapestry, Inc.

Sales Associate II

Ottawa, ON · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... store operations. This role blends luxuryretail service, omnichannel selling, and team ... Build lasting client relationships through personalized styling, product expertise, and fashion ...

Tapestry, Inc.

Sales Associate III

Ottawa, ON

  • Medical

  • Dental

  • Vision

  • Retirement

... store operations. This role blends luxuryretail service, omnichannel selling, and team ... Build lasting client relationships through personalized styling, product expertise, and fashion ...

Johnson Controls

Client Services Representative

Ottawa, ON · On-site

CA$29 - CA$44/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provides administrative, day-to-day support in the service operational areas. How you will do it ... Associate degree. * HVAC experience. * Accounts receivable experience. * Experience and/or basic ...

New

Spence Diamonds

Customer Service Supervisor

Ottawa, ON · On-site

  • Medical

  • Life

... operational compliance. A day in the life typically involves anything from handling sales ... RESPONSIBILITIES Client and In Store Experience * Greet every customer in a positive and ...

Spence Diamonds

Customer Service Supervisor

Ottawa, ON · On-site

  • Medical

  • Life

... operational compliance. A day in the life typically involves anything from handling sales ... RESPONSIBILITIES Client and In Store Experience * Greet every customer in a positive and ...

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All JobsClient Operations Associate JobsClient Operations Associate Jobs in Ottawa, ON

Client Operations Associate information

What is the difference between Client Operations Associate vs Client Services Coordinator?

AspectClient Operations AssociateClient Services Coordinator
Required CredentialsTypically a bachelor's degree, relevant certifications (e.g., CRM tools)Similar educational background, often with customer service certifications
Work EnvironmentCorporate offices, financial firms, consulting companiesFinancial institutions, marketing agencies, client-facing departments
Employer & Industry UsageUsed in finance, consulting, tech sectorsCommon in finance, marketing, and service industries
Search & Comparison IntentPeople comparing operational roles focused on client management and backend processesIndividuals looking for client-facing roles emphasizing service and support

The main difference is that a Client Operations Associate focuses on managing internal processes, data, and backend operations to support client accounts, while a Client Services Coordinator emphasizes direct client interaction, support, and service delivery. Both roles require strong communication skills and industry knowledge, but their primary focus areas differ.

What are the key skills and qualifications needed to thrive as a client operations associate?

To thrive as a Client Operations Associate, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field. Familiarity with CRM systems, data management tools, and proficiency in Microsoft Excel are commonly required, while certifications in project management or operations can be advantageous. Excellent communication, organizational skills, and a client-focused mindset help build strong relationships and ensure smooth operations. These skills are critical for efficiently managing client accounts, resolving issues, and supporting overall business objectives.

What does a client operations associate do?

A Client Operations Associate is responsible for supporting the day-to-day activities related to client accounts, ensuring smooth operations and high-quality service. Their tasks typically include onboarding new clients, processing transactions, resolving client inquiries, and maintaining accurate records. They act as a liaison between clients and internal teams to address issues and optimize client experiences. This role requires strong organizational skills, attention to detail, and effective communication abilities.

How does a client operations associate typically collaborate with other departments within a company?

Client Operations Associates often serve as a bridge between the client and internal teams such as sales, account management, and finance. They coordinate with these departments to ensure client requirements are met, resolve operational issues, and streamline onboarding or account changes. Strong communication and organizational skills are essential, as the role involves tracking progress, relaying feedback, and helping to maintain high levels of client satisfaction by facilitating smooth internal workflows.
What cities near Ottawa, ON are hiring for Client Operations Associate jobs? Cities near Ottawa, ON with the most Client Operations Associate job openings:
Client Operations Associate jobs near you
Infographic showing various Client Operations Associate job openings in Ottawa, ON as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Workday Integration Specialist, Senior Associate, AES

PwC

Ottawa, ON • On-site

CA$84K - CA$134K/yr

Full-time

Re-posted 16 days ago

PwC rating

8.3

Company rating: 8.3 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

27th of 72 rated business consultants

Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Workday

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
As a Workday consulting generalist at PwC, you will focus on providing a broad range of consulting services across various Workday applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Workday applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Meaningful workyou'llbe part of

A career within the Application Evolution Services (AES/AMS) Consulting services, will provide you with the opportunity to help our clients maximize the value of their Cloud Solutions investment with offerings that address sales, finance, supply chain, engineering, and human capital. We provide comprehensive evolution and managed services across PwC's Cloud applications,productsand technologies. Simply put, we focus on delivering business led, technology enabled change for our clients including industry specific enterprise resource planning and the latest in mobile, analytics and cloud solutions.

As a Senior Associate in managed services,you'llwork as part of a team of problem solvers, helping to solve complex business issues from assessment, development through to deployment. PwC Professional skills and responsibilities for this role include but are not limited to:

  • Requirements gathering: Understand customers' integration requirements and how they align to Workday functionality

  • Integration build:UtilizeWorkday Connectors, Studio and Reports to build integrations to legacy systems and external suppliers

  • Testing: Helping the customer and systems team test your Workday integrations

  • Facilitate knowledge transfer and educate customers on the Workday solution, provide technicalexpertiseduring client design workshops

  • Invite and give in the moment feedback in a constructive manner

  • Share and collaborate effectively with othersand build andmaintainan internal and external network

  • Identifyand make suggestions for improvements when problems and/or opportunities arise

  • Handle,manipulate,andanalysedata and information responsibly.

  • Follow risk management and compliance proceduresand keepup-to-datewith developments in area of specialism

  • Communicate confidently in a clear,conciseand articulate manner - verbally and in thematerialsproduced

  • Seek opportunities to learn about how PwC works as a global network of firmsand uphold the firm's code of ethics and business conduct

Experiences and skillsyou'lluse to solve

  • Exceptional written and verbal communication capabilities

  • Ability to communicate effectively with diverse people and individuals at various levels within the organization

  • Ability to learn the Workday tools within the development environment

  • Superior detail orientation, organization, and analytical skills; passionate about everyone's success

  • Must have a passion for learning and an obsession about figuring out how things work

  • HR,Financeor technology background is a plus

  • Understanding of what functional components are core to HR or Finance systems

  • Understanding of system implementation and technical support concepts

  • Creation of documentation and training materials

  • Understanding of how to effectively conduct knowledge transferand understanding of Object models or RDBMS models

  • Experience working in Development Frameworks (eg: Eclipse)and ERP

  • Experience developing integrations with Cloud Platforms (Workday preferred but Salesforce or others)

  • PwC Canadaiscommitted to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $84,700 - $134,700.The posted salary rangerepresentsthe expected hiring range forPwC locations in major citycentres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary isdeterminedby your skills, experience,qualificationsand work location.In addition to base salary, eligible employees may have opportunities toparticipatein variable incentive pay programs which are designed to reward individual and firm-wide achievements.We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 16 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

April 14, 2026We're committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).Nous tenons a repondre a vos besoins tout au long du processus de demande d'emploi, d'entrevue et d'embauche. Si vous avez besoin de mesures d'adaptation pour etre parfaitement a l'aise, faites-le-nous savoir a l'etape de la demande d'emploi.L'utilisation de l'intelligence artificielle (IA) dans le domaine du recrutement en est a ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. A certains stades de notre processus de recrutement, nous comptons sur l'IA pour ameliorer votre experience. Par exemple, pendant l'examen du curriculum vit ou l'elaboration d'une liste de recommandations personnalisees, un agent conversationnel pourrait vous demander des precisions ou fixer avec vous un rendez-vous pour l'entrevue. L'IA nous aide a mieux lutter contre les prejuges, car l'evaluation des candidats se fait de facon juste et equitable, sans que les informations d'identification comme le nom ou le sexe soient connues. Elle nous permet egalement de mieux reperer les bons candidats pour un poste et d'evaluer le lien entre leurs competences, leur experience et leurs chances de reussir chez PwC Canada. Bien que l'IA facilite certaines etapes de notre processus de recrutement, les decisions finales d'embauche sont toujours prises par des personnes. Pour en savoir plus sur l'utilisation et la protection de vos donnees personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).

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