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Client Operation Specialist Jobs (NOW HIRING)

AHEAD

Client Operations Specialist

Charleston, WV · Remote

$75K - $100K/yr

Client Operations Specialist The Client Operations Specialist is responsible for assisting assigned Client Directors in protecting and increasing the Gross Profit Margin (GPM) and customer ...

AHEAD

Client Operations Specialist

$75K - $100K/yr

Client Operations Specialist The Client Operations Specialist is responsible for assisting assigned Client Directors in protecting and increasing the Gross Profit Margin (GPM) and customer ...

Padilla

Client Operations Specialist

Richmond, VA · Hybrid

As a Client Operations Specialist, you'll serve as a critical member of one of the agency's largest and most complex client teams. Working closely with account leadership, client stakeholders and ...

BNY

Senior Specialist, Client Operations

Lake Mary, FL · On-site

Senior Specialist, Client Operation At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of ...

BNY

Senior Specialist, Client Operations

Lake Mary, FL · On-site

Senior Specialist, Client Operation At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of ...

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How much do client operation specialist jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for client operation specialist in the United States is $26.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $32.45 per hour, depending on experience, location, and employer.

What does a client operation specialist do?

A Client Operation Specialist is responsible for ensuring smooth communication and coordination between a company and its clients. They handle client inquiries, process orders, resolve issues, and support the operational needs of clients. Their role often involves tracking client requests, managing documentation, and collaborating with other departments to deliver excellent customer service. By acting as a key point of contact, they help maintain strong client relationships and contribute to client satisfaction.

What are the key skills and qualifications needed to thrive as a client operation specialist, and why are they important?

To thrive as a Client Operation Specialist, you need strong analytical skills, attention to detail, and a background in business administration or a related field. Familiarity with CRM platforms, data management tools, and proficiency in Microsoft Office Suite are typically required. Excellent communication, problem-solving abilities, and a client-focused mindset set standout professionals apart in this role. These competencies ensure accurate service delivery, foster client satisfaction, and support the seamless operation of business processes.

How does a client operation specialist typically collaborate with other departments to ensure seamless client service?

As a Client Operation Specialist, you'll frequently work cross-functionally with teams such as sales, account management, and finance to address client needs and resolve issues efficiently. This often involves coordinating client onboarding, troubleshooting operational concerns, and communicating updates between internal teams and clients. Successful specialists build strong relationships and maintain open channels of communication to ensure that client expectations are met and projects stay on track. This collaborative environment not only enhances client satisfaction but also provides valuable insights into various business processes.

Is a Client Operation Specialist a good entry level job?

A Client Operation Specialist role can be suitable for entry-level candidates, especially those with strong communication and organizational skills. It often involves learning industry-specific software and processes, making it accessible for those starting their careers in client services or operations.
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Client Operation Specialist jobs near you
Infographic showing various Client Operation Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 10% Part Time, and 6% Contract. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution, with an average salary of $56,138 per year, or $27 per hour.

Client Operations Specialist

AHEAD

Charleston, WV • Remote

$75K - $100K/yr

Full-time

Re-posted 16 days ago

Job description

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
 
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 
 
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 
 
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

Client Operations Specialist
 
The Client Operations Specialist is responsible for assisting assigned Client Directors in protecting and increasing the Gross Profit Margin (GPM) and customer satisfaction through a heightened level of client service and daily attention. Develops and maintains strong pre and post-sales contact with assigned company Accounts in order to facilitate positive and productive long-term relationships.  
 
*Must be in MST/PST*
Roles and Responsibilities
  • Manage transaction lifecycle from quote to cash – identify account requests and coordinate/manage internal support team resources to ensure customer satisfaction
  • Review, manage, and maintain pipeline and forecast with assigned Client Directors. Schedule regular/reoccurring meetings to review opportunities that need to be added and/or updated in Salesforce.com
  • Work independently with assigned customers to address questions/issues and provide timely solutions; engage with internal/external support team on resolution
  • Assist in structuring deals with Client Directors. Prepare customer pricing and proposals for assigned accounts using the parameters set by assigned Client Directors per account
  • Work with assigned Client Directors to develop and maintain vendor relationships in order to gain improved communication, increased discounts, and fast turnaround on registration/special pricing requests
  • Accept all customer orders; verify bookable documents are complete and accurate prior to booking
  • Coordinate monthly meetings with accounts receivable to review invoice aging reports and past due invoices for assigned accounts
  • Develop and maintain Client Profiles for assigned accounts. Maintain records pertaining to past quotes in order to strategically provide current quotes and proposals.
  • Provide ‘value-add’ services to assigned accounts as requested) SLA, PPT, presentations, order history, etc.) while having a clear understanding of the client’s internal structure and process
Qualifications
  • Bachelor’s degree is required
  • 2-3 years of Sales Support preferred, in the Technology industry is preferred
  • Open to various backgrounds
  •  Ability to understand/analyze client needs and link them to company offerings
  • Independent self-starter, effective team player with creative problem solving skills to help the organization achieve its earnings objectives
  • History of working in a high volume, fast-paced sales environment required
  • Strong verbal and written communication skills; ability to articulate needs
  • Ability to instantly build rapport
  • Strong interpersonal skills to effectively interact with all levels of internal and external clients
  • Organizational skills
  • Time management ability
  • Adaptable/Ability to react to situations
  • Ability to work independently on projects with minimal supervision
  • Work effectively and efficiently under pressure
  • Understands general business principles
  • Strong mathematical aptitude and the ability to work with and easily calculate margin percentages using cost+, list-, and flat GPM% models
  • Experience with Salesforce or other CRM preferred
  • Outstanding multitasking skills
  • Desire to learn and understand the business process from beginning to end
  • Strong work ethic with respect for work/life balance and positive work environment
  • Good people skills and strong backbone to stand firm in sales-centric environment
  • Positive can do attitude 
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.  
 
Why AHEAD:
 
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
 
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
 
USA Employment Benefits include: 
- Medical, Dental, and Vision Insurance 
- 401(k) 
- Paid company holidays 
- Paid time off 
- Paid parental and caregiver leave 
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details. 
 
Use of AI:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
 
If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com. 
 
You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview.  Candidates will not be penalized for choosing to opt-out.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.