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Client Management Jobs in Indiana (NOW HIRING)

SPS Consulting LLC

Staff Auditor

Indianapolis, IN · On-site

Execution of the internal audit projects; including directing all activities within assigned projects including communicating with client management, coordinating the work of other team members ...

Xerox

Senior Federal Client Manager

Elkhart, IN · On-site

The Federal Client Manager is responsible for driving business within your established territory ... Experience using Customer Relationship Management (CRM) tools (like D365 or Salesforce)

Oswald Companies

Client Manager - Project Risk

Fort Wayne, IN · On-site

$80K - $103K/yr

Ensures timely coordination and management of payroll audits, reporting, safety performance metrics ... Conducts training for project teams, contractors, and client stakeholders on wrapup processes ...

Dean Dorton

Tax Sr. Manager

Indianapolis, IN

Build technical expertise, leadership skills, and/or client management capabilities. * Communicate effectively, setting clear expectations for team members and clients. * Utilize strong relationship ...

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All JobsClient Management JobsClient Management Jobs in Indiana

Client Management information

See Indiana salary details

$56.6K

$66.6K

$74.7K

How much do client management jobs pay per year?

As of Jul 10, 2026, the average yearly pay for client management in Indiana is $66,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $71,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Client Management, and why are they important?

To thrive in Client Management, you need strong relationship-building abilities, strategic thinking, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM software, data analysis tools, and project management systems is typically required. Exceptional communication, problem-solving, and negotiation skills help professionals stand out in this role. These skills ensure effective client retention, satisfaction, and business growth in a competitive marketplace.

What jobs in the US pay 300,000 a year?

In client management, senior roles such as Client Director, Vice President of Client Services, or Client Management Executive can reach or exceed $300,000 annually, especially in large firms or financial services. These positions typically require extensive experience, strong leadership skills, and often involve managing key accounts or strategic client relationships.

What is the difference between Client Management vs Customer Service Representative?

AspectClient ManagementCustomer Service Representative
CredentialsRelevant experience, certifications in account management or salesCustomer service training, communication skills
Work EnvironmentBusiness settings, client meetings, account oversightCall centers, retail, support desks
Employer & IndustryConsulting firms, financial services, B2B companiesRetail, telecom, hospitality
Search & Comparison IntentManaging client relationships, account growthHandling customer inquiries, issue resolution

While both roles involve interaction with clients or customers, Client Management focuses on building long-term relationships and managing accounts, often in a B2B context. Customer Service Representatives primarily address immediate customer needs and resolve issues, typically in a retail or support environment. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What is client management?

Client management refers to the processes and strategies used by businesses or professionals to build, maintain, and grow relationships with their clients. This role involves understanding client needs, providing excellent service, addressing concerns, and ensuring client satisfaction to foster long-term partnerships. Effective client management can lead to increased loyalty, repeat business, and valuable referrals. It often includes activities like regular communication, account management, and problem-solving to meet both client and company goals.

What is a client management role?

A client management role involves maintaining and strengthening relationships with clients to ensure their needs are met and to promote customer satisfaction. It often requires skills in communication, problem-solving, and the use of customer relationship management (CRM) tools. Professionals in this role may handle client inquiries, coordinate services, and work to retain clients over time.

What are some common challenges faced in a client management role, and how can I effectively address them?

One of the most common challenges in client management is balancing multiple client expectations and priorities while ensuring clear communication and timely delivery. You may also encounter situations where clients have shifting needs or unforeseen issues arise. To address these challenges effectively, it's important to set transparent expectations early, maintain proactive communication, and collaborate closely with internal teams. Building strong relationships and demonstrating reliability helps foster trust, making it easier to navigate occasional setbacks or changes in project scope.

What is the job of a client manager?

A client manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring their satisfaction with services or products. They often coordinate communication between clients and internal teams, manage account details, and work to retain business. Strong communication, problem-solving skills, and familiarity with customer management tools are essential for this role.

What skills boost RM salary?

For client management roles, skills that typically boost salary include strong communication, negotiation, and relationship-building abilities, along with proficiency in CRM software and data analysis. Certifications such as Certified Client Management Professional (CCMP) or related industry credentials can also enhance earning potential.
What are popular job titles related to Client Management jobs in Indiana? For Client Management jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Client Management jobs in Indiana look for? The top searched job categories for Client Management jobs in Indiana are:
Client Management jobs near you
Infographic showing various Client Management job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, and 4% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $66,609 per year, or $32 per hour.
Client Manager, Employee Benefits

Client Manager, Employee Benefits

The MJ Companies

Carmel, IN • On-site

Other

Medical, Life

This job post has expired today. Applications are no longer accepted.

Job description

Client Manager, Employee Benefits

Carmel, Indiana

About The Job

This role will guide clients through their benefits program needs, offering both short- and long-term solutions. Key responsibilities include project planning, project management, implementation, and the daily management of employee benefits vendors. This role provides day-to-day customer service to clients, including helping to resolve issues related to billing, claims and eligibility.

Essential Functions

  • Manage new client onboarding and benefit administration configurations.
  • Work with Client Executive to execute implementation processes, including meetings, documentation, and coordination with carriers and vendors.
  • Set up new groups, renewals, and terminations, ensuring seamless client transitions and accurate record maintenance.
  • Participate in client meetings as needed.

Client And Vendor Relations

  • Serve as day-to-day point of contact for clients and vendors, handling queries, meetings, and communications, including escalated claims and eligibility issues.
  • Maintain client advocacy lists and manage billing and enrollment audits to ensure service quality.
  • Save and organize crucial correspondence and meeting notes to ensure consistency and accessibility of information.

Compliance And Reporting

  • Assist in preparing and reviewing documents like NQTL Analysis Forms and COBRA updates to ensure regulatory compliance.
  • Coordinate annual compliance tasks for clients in collaboration with internal Compliance Team

Marketing And Renewals

  • Lead and project manage the renewal and marketing process, including preparing and distributing RFP packets, analyze and view proposals; provide recommendations to the Sales/Consulting team
  • Engage in pre-marketing strategies, gather analytics for marketing and ensure client needs are met effectively.

Financial Management

  • Review and maintain executed client contracts, plan documents, SBCs, SPDs, Business Associate Agreements and amendments for accuracy; provide final approval to carrier/TPA, and coordinate delivery to client
  • Verify receipt of final client contract from carrier/TPA/vendor; review final contract to ensure reflection of negotiated terms and accuracy of data

Open Enrollment And Communications

  • Facilitate open enrollment sessions, using tools like Knovio for presentations and handling communication tasks to ensure smooth operations.
  • Review and assist in updating benefit guides to ensure they are comprehensive and reflective of current offerings.

Operational Support

  • Manage carrier communications, including termination letters and documentation related to sold proposals and renewals.
  • Update essential operational documents like the EB Playbook and Benefits Inventory to keep internal teams informed and aligned with client needs.
  • Ensure internal systems are up-to-date and accurate; maintain client benefit plan information in Agency Management System and Document Management System
  • Attend team and department meetings as needed

Education

  • Bachelor's degree preferred
  • Life & Health License (required upon hire)

Knowledge And Experience

  • Preferred minimum of 5 years of experience with client-facing customer service and/or marketing with an in-depth knowledge of the insurance brokerage business; preferably with self-funded benefit plans, medical stop loss and ancillary coverages
  • Demonstrated skills: project management, prioritization, problem-solving, sense of urgency, detail-oriented, excellent organizational and time management, follow through and ability to work independently
  • Excellent verbal and written communication skills; professional presentation skills

Technical Functions

  • Highly proficient in the use of Microsoft Office products (Excel, Word, Outlook, PowerPoint)
  • Familiar with the use of an Agency Management System and Document Management System (BenefitPoint experience a plus)
  • Strong project management and client service skills

Apply