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Client Intake Jobs in Arizona (NOW HIRING)

Manage general operations of Intake area, and client needs staying in-house, providing information and referrals, medication disbursement, access to luggage and items checked in as needed * Conduct ...

Assessment RN

Scottsdale, AZ ยท On-site

$98/hr

Perform client intake assessments * Sign-off on client care plans for VA department (if applicable) * Assign client care plans * Assist with caregiver training and orientations * Assist with Care ...

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Bankruptcy Paralegal

Mesa, AZ ยท On-site

$48K - $86K/yr

From client intake and document preparation to court filings and case administration, you will contribute to providing exceptional legal services to our clients facing financial challenges. Chapter ...

Intake Processor

Mesa, AZ ยท On-site

$15.50 - $21/hr

Purpose Aldridge Pite LLP has an immediate need for a Bankruptcy Intake Processor. This position ... Download all corresponding documents from client systems and PACER * Review referrals for all ...

Conflict Analyst

Phoenix, AZ ยท Hybrid

$70K - $90K/yr

In depth understanding of conflict of interests and new client intake principles * General understanding of the legal and/or business consulting industries preferred * Fundamental knowledge of ...

INTAKE WORKER/COORDINATOR - PRN

Tucson, AZ ยท On-site

$15.50 - $21/hr

T he Intake Worker/Coordinator is accountable for coordinating the assessment and referral ... The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

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Client Intake information

What is a client intake specialist?

A Client Intake Specialist is a professional responsible for managing the initial interaction between a company and its prospective clients. Their role typically includes gathering essential information, assessing client needs, and ensuring all necessary documentation is completed accurately. They often work in healthcare, legal, or social services environments and serve as the first point of contact for clients. By efficiently handling the intake process, they help streamline services and ensure clients are directed to the appropriate resources.

What does a client intake specialist do?

A typical day in Client Intake involves gathering and verifying client information, conducting initial screenings, and ensuring all necessary documentation is complete and accurate. This role requires frequent communication with clients as well as close collaboration with internal teams such as legal, customer service, or case management to facilitate a smooth onboarding process. Attention to detail and strong organizational skills are essential, as missing or incorrect information can delay services. Client Intake professionals often serve as the first point of contact for clients, setting the tone for their entire experience with the organization.

What are the key skills and qualifications needed to thrive as a client intake specialist?

To thrive as a Client Intake Specialist, you need strong organizational skills, attention to detail, and a background in customer service or administrative support, often supported by a high school diploma or equivalent. Familiarity with client management systems (CMS), scheduling software, and basic office tools is typically required. Excellent communication, active listening, and problem-solving abilities help you build rapport and accurately assess client needs. These skills ensure efficient, accurate client onboarding and contribute to a positive first impression, supporting overall organizational effectiveness.

What is the difference between Client Intake vs Customer Service Representative?

AspectClient IntakeCustomer Service Representative
Required CredentialsBasic high school diploma; some roles may require familiarity with CRM softwareHigh school diploma; training in communication and product knowledge
Work EnvironmentOffice settings, client meetings, or remoteCall centers, retail, or office environments
Employer & Industry UsageUsed in healthcare, legal, consulting, and financial sectorsCommon across retail, telecom, hospitality, and service industries
Search & Comparison IntentUnderstanding role responsibilities, qualifications, and differencesCustomer interaction, problem-solving, and service skills

Client Intake specialists focus on gathering detailed client information, onboarding, and initial assessments, often in professional or healthcare settings. Customer Service Representatives handle ongoing customer interactions, support, and issue resolution across various industries. While both roles involve communication with clients or customers, Client Intake is more specialized in onboarding processes, whereas Customer Service is broader in customer support functions.

What are the most commonly searched types of Client Intake jobs in Arizona?

The most popular types of Client Intake jobs in Arizona are:

Infographic showing various Client Intake job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 10% Part Time, 2% Temporary, and 5% Contract. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution.

Intake Specialist (INTSPC-02)

Phoenix, AZ โ€ข On-site

$17.50 - $23.50/hr

Other

Medical, Retirement, PTO

Re-posted 21 days ago


Job description

Join New Freedom โ€“ Where Second Chances Become Bright Futures
About Us
At New Freedom, we donโ€™t just believe in second chancesโ€”we help people thrive because of them. We are a mission-driven, high-performance organization committed to strengthening communities and empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives.
We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If youโ€™re driven, collaborative, and energized by making a real differenceโ€”this is where you belong.
About the Role
The Intake Specialist serves as a critical first point of contact for members entering New Freedomโ€™s Intensive Outpatient Program. This role ensures a smooth, compliant, and supportive intake experience by conducting assessments, facilitating onboarding processes, and setting the foundation for successful treatment engagement.
You will partner closely with clinical and cross-functional teams to ensure members understand program expectations, their rights, and their individualized treatment pathway from day one.
This role is ideal for someone who:
  • Thrives in a fast-paced, mission-driven environment
  • Is highly organized and detail-oriented
  • Has strong interpersonal and assessment skills
  • Is passionate about behavioral health and helping individuals succeed
  • Can balance empathy with accountability
What Youโ€™ll Be Responsible For
  • Conduct comprehensive intake assessments and document appropriate diagnoses
  • Complete individualized treatment plans aligned with member goals
  • Facilitate all intake paperwork, consents, and admission documentation
  • Educate members on program expectations, policies, rights, and responsibilities
  • Ensure compliance with confidentiality, regulatory, and program requirements
  • Provide orientation to all new admits within required timeframes
  • Collaborate with clinical staff to ensure seamless member transitions into care
  • Communicate program details including services, schedules, grievance processes, and expectations
  • Support member understanding of treatment compliance and available resources (including dual diagnosis services)
  • Maintain accurate records within electronic health record systems
  • Meet established KPIs focused on member care, engagement, and intake timeliness
  • Participate in ongoing clinical supervision and required continuing education
What Success Looks Like
  • Members experience a clear, welcoming, and well-organized intake process
  • Intake documentation is accurate, compliant, and completed on time
  • Strong collaboration with clinical teams ensures seamless handoffs
  • Members demonstrate understanding of program expectations and engagement in treatment
  • Consistent achievement of intake KPIs and quality standards
  • Positive feedback from members and internal teams
What Weโ€™re Looking For
  • Masterโ€™s degree in Social Work or related field
  • Minimum of 4 years of experience in behavioral health, including intake assessments and treatment planning
  • Strong communication, organizational, and critical thinking skills
  • Experience with motivational interviewing and client engagement
  • Ability to work both independently and as part of a team
  • Experience working with dual diagnosis populations (preferred)
  • Ability to adapt in a fast-paced, evolving environment (preferred)
  • Strong commitment to member-centered care (preferred)
  • Must be 21 years of age or older
  • Ability to pass background check, drug screening, and TB testing
Why Youโ€™ll Love Working Here
We take care of the people who take care of others. At New Freedom, youโ€™ll enjoy:
  • Competitive pay and strong benefits package
  • $0 medical plan option + employer-supported coverage
  • 401(k) with match
  • Generous paid time off
  • Free meals, snacks, drinks, gym access
  • A mission that mattersโ€”and a team that works hard to deliver on it

Our Standard
Weโ€™re building something meaningfulโ€”and that requires people who show up, contribute, collaborate, and take ownership.
If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organizationโ€”we want to hear from you.
Equal Opportunity
New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations.
"Weโ€™re not here to do small workโ€”weโ€™re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you wonโ€™t just have a job. Youโ€™ll have a missionโ€”to turn second chances into powerful comebacks."
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.