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Client Implementation Jobs in Massachusetts (NOW HIRING)

IMA Financial Group

Senior Client Associate

Newton, MA · On-site

$51K - $76K/yr

Oversee onboarding of new clients and implementation of benefit plans and programs * Maintain accurate client records and systems, including benchmarking and internal platforms * Support client ...

IMA Financial Group

Senior Client Associate

Newton, MA · On-site

$51K - $76K/yr

Oversee onboarding of new clients and implementation of benefit plans and programs * Maintain accurate client records and systems, including benchmarking and internal platforms * Support client ...

Arcadia

Implementation Manager

Boston, MA · On-site

Implementation Managers have complete responsibility for the end-to-end design, execution, and ... Must have the ability to lead successful client meetings with executive, operational, clinical, and ...

Arcadia

Implementation Manager

Boston, MA · On-site

Implementation Managers have complete responsibility for the end-to-end design, execution, and ... Must have the ability to lead successful client meetings with executive, operational, clinical, and ...

Deloitte

Anaplan Consultant

Boston, MA · On-site

Support project delivery by assisting with solution validation, issue resolution, and client implementation activities A successful candidate would possess these skills: * Ability to work ...

Cariina

Product Implementation Consultant

Boston, MA · On-site

$80K - $120K/yr

With 80%+ travel required, you'll spend significant time at client locations, working hands-on to set them up for success. What You'll Do * Customer Onboarding & Implementation * Lead school ...

Cariina

Product Implementation Consultant

Boston, MA · On-site

With 80%+ travel required, you'll spend significant time at client locations, working hands-on to set them up for success. What You'll Do * Customer Onboarding & Implementation * Lead school ...

Cariina

Product Implementation Consultant

Boston, MA · On-site

$80K - $120K/yr

With 80%+ travel required, you'll spend significant time at client locations, working hands-on to set them up for success. What You'll Do * Customer Onboarding & Implementation * Lead school ...

Kasmo Global

Business Analyst (Non-IT)

Boston, MA

$97/hr

On C2C Client - State Street Visa - No visa restrictions - Alpha Data Services, Senior Implementation Business Analyst State Street Alpha Data Services organization is seeking individuals with ...

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All JobsClient Implementation JobsClient Implementation Jobs in Massachusetts

Client Implementation information

See Massachusetts salary details

$42.6K

$113.1K

$183.5K

How much do client implementation jobs pay per year?

As of Jun 11, 2026, the average yearly pay for client implementation in Massachusetts is $113,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $132,100.00 per year, depending on experience, location, and employer.

Do you need a degree to be an implementation specialist?

A degree is not always required to become an implementation specialist, but many employers prefer candidates with a bachelor's degree in fields like business, IT, or related areas. Relevant skills such as project management, technical knowledge, and certifications can also be important for success in this role.

What are typical daily responsibilities in a Client Implementation role?

In a Client Implementation position, your daily tasks often include coordinating with clients to understand their requirements, managing project timelines, and delivering onboarding or training sessions. You’ll work closely with internal teams such as sales, product, and support to ensure a seamless setup and address any client questions or technical issues that arise. Documenting progress, troubleshooting problems, and providing feedback to improve processes are also common activities. This means you’ll balance client interaction, internal collaboration, and hands-on project execution every day.

What is the highest paid customer service job?

In customer service roles, senior positions such as Customer Service Directors or Managers tend to have the highest salaries, often exceeding six figures with experience and industry specialization. Customer support roles in high-demand industries like technology or finance may also offer higher compensation, especially with advanced skills or certifications.

What is the client implementation role?

A client implementation role involves coordinating the setup and deployment of products or services for clients, ensuring smooth onboarding and integration. It requires strong communication, technical skills, and knowledge of the company's systems or platforms. The role often includes project management and troubleshooting to meet client needs effectively.

What is a Client Implementation job?

A Client Implementation job involves onboarding new clients and ensuring they successfully integrate a company's products or services into their operations. This role requires coordinating between internal teams and clients to manage timelines, troubleshoot issues, and customize solutions based on client needs. Strong project management, communication, and problem-solving skills are essential. The goal is to ensure a smooth transition and a positive client experience, leading to long-term satisfaction and retention.

What does a client implementation specialist do?

A client implementation specialist is responsible for onboarding new clients, configuring products or services to meet client needs, and ensuring successful deployment. They often coordinate with sales, technical teams, and clients, utilizing tools like CRM systems and project management software to facilitate smooth implementation processes.

What are the key skills and qualifications needed to thrive in the Client Implementation position, and why are they important?

To thrive in a Client Implementation role, you need strong project management abilities, problem-solving skills, and experience in customer onboarding, often supported by a degree in business, IT, or a related field. Familiarity with CRM software, project management tools (like Asana or Jira), and sometimes industry-specific certifications can be highly beneficial. Exceptional communication, attention to detail, and the ability to manage expectations set top performers apart. These skills are essential to ensure smooth client transitions, maintain satisfaction, and drive successful adoption of services or products.

What are the most commonly searched types of Client Implementation jobs in Massachusetts? The most popular types of Client Implementation jobs in Massachusetts are:
What are popular job titles related to Client Implementation jobs in Massachusetts? For Client Implementation jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Client Implementation jobs in Massachusetts look for? The top searched job categories for Client Implementation jobs in Massachusetts are:
What cities in Massachusetts are hiring for Client Implementation jobs? Cities in Massachusetts with the most Client Implementation job openings:
Client Implementation jobs near you
Infographic showing various Client Implementation job openings in Massachusetts as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 10% Part Time, 2% Temporary, and 8% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $113,055 per year, or $54.4 per hour.
Senior Client Associate

Senior Client Associate

IMA Financial Group

Newton, MA • On-site

$51K - $76K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

IMA Boston is an employee benefits broker located in Newton, MA. The Senior Benefit Analyst is an experienced-level role with a career path in benefit consulting or other areas within the organization. This role partners closely with the Employee Benefits Consulting Team to support the full client lifecycle, including onboarding, renewals, communications, and ongoing client service.
What You'll Do
Communications & Open Enrollment

  • Lead development and execution of open enrollment and year-round benefits communications
  • Ensure accuracy and consistency of all benefit materials in partnership with marketing
  • Coordinate and support open enrollment meetings, including carrier engagement and logistics
Client Implementation & Data Management
  • Oversee onboarding of new clients and implementation of benefit plans and programs
  • Maintain accurate client records and systems, including benchmarking and internal platforms
  • Support client education through implementation meetings and materials
Client Service & Consulting Support
  • Partner with consulting team to develop client deliverables (renewals, claims reviews, mid-year updates)
  • Review and validate carrier materials to ensure accuracy prior to client distribution
  • Serve as a point of contact for client inquiries, including claims and billing issues
Analysis, Processing & Compliance
  • Prepare and analyze marketing results; identify discrepancies and plan design changes
  • Support compliance efforts, including review of Summary Plan Descriptions and Schedule A's for 5500 filing
What You Need to Succeed
• Interest in employee benefits.
• Attention to detail.
• Effectively manages multiple projects while meeting deadlines.
• Excellent organizational and follow-up skills.
• Excellent customer service skills.
• Personable, highly motivated and goal oriented.
• Team oriented, but capable of working autonomously
• Handle confidential information with tact and discretion.
• Proficient with MS Office Suites with intermediate skills required, advanced Powerpoint and Excel preferred.
• Excellent AI skills
• MA Health & Accident license preferred. If unlicensed, license must be obtained within 90 days of hire.
Experience
• 2-5 years of industry experience
Education
• Bachelor's degree preferred.
Salary Range
$51,000-$76,700 USD
Compensation & Benefits
Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:
Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Well-Being Stipend, Personal and Professional Development. In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate's geographic location, prior relevant experience, and their knowledge, skills, and abilities.
*These benefits do not apply to internship roles.
Why Join IMA?
We've built a reputation for putting our associates first
What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It's this unique ownership business model that makes working at IMA so appealing.
We work in teams. We sell in teams. We win and prosper as a team
We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we're big enough to write business all over the world and small enough to implement your ideas quickly.
We are recognized nationally as a leader in our industry
  • 2020-2023 Business Insurance Magazine Best Places to Work in Insurance
  • 2023 Inc. Magazine's Best Workplaces
  • 2023 Denver Business Journal's Best Places to Work
  • 2022-2023 Connecticut Top Work Places
  • 2021-2023 Inc. 5000's List of Fastest Growing Companies
  • 2019-2022 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
  • 2022-2023 Kansas City Business Journal's Best Places to Work
  • 2021-2023 Charlotte Business Journal's Best Places to Work
  • 2021-2023 Los Angeles Business Journal's Best Places to Work
  • 2021-2023 The Salt Lake City Tribune Top Work Places
  • 2021-2022 Puget Sound Business Journal's Washington's Best Workplaces
  • 2021-2022 Wichita Business Journal's Best Places to Work, #1 in extra-large category
  • 2021 Dallas Business Journal's Best Places to Work
  • 2021 Alaska Journal of Commerce's Best Workplaces in Alaska

This Job Description is not a complete statement of all duties and responsibilities comprising this position.
The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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