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Client Implementation Project Manager Jobs in Madison, WI

TELAID INDUSTRIES INC

Project Manager

Fitchburg, WI · On-site

$65K - $75K/yr

Project Management Office Reports To: Program Manager or Senior Project Manager FLSA: Exempt Hours ... Serve as technical liaison between Telaid and contractor personnel at client locations on your ...

MARS Solutions Group

Project Manager/Scrum Master

Madison, WI · On-site

$55.25 - $73.25/hr

Our client is a government agency looking for high-quality talent to make a difference. They are ... Preferred experience implementing SAFe (Scaled Agile Framework). Top Skills & Years of Experience ...

Telaid Industries, Inc.

Project Manager

Madison, WI · On-site

$65K - $75K/yr

Project Management Office Reports To: Program Manager or Senior Project Manager FLSA: Exempt Hours ... Serve as technical liaison between Telaid and contractor personnel at client locations on your ...

Chads Design Build

Project Manager

Madison, WI · On-site

$95K - $110K/yr

... client experiences. Learn more about our company at: Key Responsibilities: Oversee residential remodeling and custom home projects from final design approval through construction, close-out, and ...

Chads Design Build

Project Manager

Madison, WI

$95K - $110K/yr

... client experiences. Learn more about our company at: Key Responsibilities: Oversee residential remodeling and custom home projects from final design approval through construction, close-out, and ...

Housewrights

Project Manager

Madison, WI · On-site

Excellent communication and client relationship skills * Highly organized, detail-oriented, and accountable * Self-motivated problem solver able to manage multiple projects * Comfortable with project ...

TRC Companies, Inc.

Project Manager

Madison, WI · On-site

$100K - $135K/yr

Overview TRC is seeking an experienced Project Manager to join our Geo-Environmental Engineering ... work implementation. • Engage directly with client and regulatory contacts. • Perform as a ...

Chads Design Build

Project Manager

Madison, WI · On-site

$10K - $20K/mo

... client experiences. Learn more about our company at: Key Responsibilities: • Oversee residential remodeling and custom home projects from final design approval through construction, close-out, and ...

Chads Design Build

Project Manager

Madison, WI · On-site

$95K - $110K/yr

... client experiences. Learn more about our company at: Key Responsibilities: • Oversee residential remodeling and custom home projects from final design approval through construction, close-out, and ...

EnsoData

Implementation Engineer

Madison, WI · On-site

$80K - $85K/yr

... client's clinical environment. They solve complex integrations and customize the platform to meet ... Managing multiple customer initiatives simultaneously, ensuring project timelines, technical ...

EnsoData

Implementation Engineer

Madison, WI · On-site

$80K - $85K/yr

... client's clinical environment. They solve complex integrations and customize the platform to meet ... Managing multiple customer initiatives simultaneously, ensuring project timelines, technical ...

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All JobsClient Implementation Project Manager JobsClient Implementation Project Manager Jobs in Madison, WI

Client Implementation Project Manager information

See Madison, WI salary details

$41.3K

$113.3K

$188.4K

How much do client implementation project manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for client implementation project manager in Madison, WI is $113,344.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,600.00 and $142,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Implementation Project Manager, and why are they important?

To thrive as a Client Implementation Project Manager, you need strong project management skills, a solid understanding of implementation processes, and typically a bachelor’s degree in business, IT, or a related field. Familiarity with project management software (like Jira, Asana, or MS Project), CRM systems, and certifications such as PMP or PRINCE2 are highly valuable. Exceptional communication, problem-solving, and stakeholder management skills set top performers apart. These skills ensure smooth client onboarding, timely delivery, and high client satisfaction throughout complex implementation projects.

What is a Client Implementation Project Manager?

A Client Implementation Project Manager is responsible for overseeing the onboarding and integration process for new clients within a company. They coordinate cross-functional teams, manage timelines, and ensure that client requirements are met efficiently and effectively. Their main goal is to deliver a seamless transition for the client, from initial engagement through to the full deployment of products or services. This role requires strong project management, communication, and problem-solving skills, as well as the ability to handle multiple projects simultaneously.

What is the difference between Client Implementation Project Manager vs Customer Success Manager?

AspectClient Implementation Project ManagerCustomer Success Manager
Primary FocusImplementing products/services for clients, ensuring project deliveryMaintaining client relationships, ensuring ongoing satisfaction
Work EnvironmentProject-based, cross-functional teams, deadlines-drivenRelationship management, account growth, support
Required SkillsProject management, technical knowledge, communicationCustomer service, communication, problem-solving

The Client Implementation Project Manager primarily focuses on executing and delivering projects to clients, ensuring timely and successful implementation. In contrast, the Customer Success Manager concentrates on building long-term relationships, ensuring client satisfaction, and fostering account growth. While both roles require strong communication skills, the implementation manager is more project-oriented, whereas the success manager emphasizes ongoing client engagement.

What are some common challenges faced by Client Implementation Project Managers during the onboarding process?

Client Implementation Project Managers often encounter challenges such as managing complex client expectations, aligning internal resources, and meeting tight deadlines. Coordinating cross-functional teams—including sales, IT, and customer support—requires clear communication and proactive problem-solving. Navigating differences in client workflows or technical requirements can also be demanding, but successful project managers rely on solid planning and adaptability to ensure smooth implementation and client satisfaction.
What are popular job titles related to Client Implementation Project Manager jobs in Madison, WI? For Client Implementation Project Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Client Implementation Project Manager jobs in Madison, WI look for? The top searched job categories for Client Implementation Project Manager jobs in Madison, WI are:
What cities near Madison, WI are hiring for Client Implementation Project Manager jobs? Cities near Madison, WI with the most Client Implementation Project Manager job openings:
Client Implementation Project Manager jobs near you
Infographic showing various Client Implementation Project Manager job openings in Madison, WI as of June 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $113,344 per year, or $54.5 per hour.

Project Manager

TELAID INDUSTRIES INC

Fitchburg, WI • On-site

$65K - $75K/yr

Full-time

Posted 13 days ago

Job description

SUMMARY
Telaid, a provider of technology deployment solutions to multi-site companies for over 40 years, is seeking a Project Manager who is looking for an opportunity to join a team for a growing, privately held Company. If you are a technical professional who possesses project management experience and takes pride in providi
Location: Madison, WI
Department: Project Management Office
Reports To: Program Manager or Senior Project Manager
FLSA: Exempt
Hours of Work: Flexible hours as needed to meet Customer and Project deadlines.
Who We Are
Telaid is a provider of technology deployments solutions to multi-site clients. For over 40 years Telaid
has been the technology partner of choice for enterprise clients that want to accelerate technology adoption and drive positive business outcomes through scalable, repeatable programs. Telaid understands the critical need to integrate emerging technologies quickly and precisely. Everything we do is designed to help our customers deploy and manage technologies efficiently and cost effectively. Telaid has an unprecedented ability to execute complex, large scale technology projects on time, and on budget.
Our Core Values are - Be Proactive, Be a Team Player, Take Ownership & Do the Right Thing
Summary of Position
We are looking for a technical professional who possesses project management experience and takes pride in providing superior customer service to our clients, business partners, vendors, and fellow team members. The purpose of this role is to deliver technology deployment projects which meet or exceed Telaid's goals. This role is responsible for project set up, project execution, financial management, people development and relationship management.
Primary Duties and Responsibilities
Project Set Up - Ensures that proper tools are in place prior to the beginning of a project.
  • Develops comprehensive understanding of project strategy and employs this throughout the project set-up.
  • Ensures that there is a schedule in place during project set up that reflects that project strategy and is sufficient to complete project within customers' expectations.
  • Develops, documents, and distributes general conditions in the early phases of project plan based on the project strategy.
  • Engages multiple Telaid teams including Onboarding, Engineering, IT, Accounting, Service Delivery, Support Services, and Sales to ensure expectations are clear, roles and responsibilities are set, and project scope is defined.
  • Functions as single point of contact to customer for one or many projects. May have specialization by project type (rollout / construction), technology (physical security / other) or customer (culture/environment/relationship).
  • Coordinates and executes Project Kick off Meetings to understand project scope of work and specific duties and responsibilities for all assigned projects.

Project Execution - Leads job and team to deliver projects via Telaid's Proven Process.
  • Conduct and/or direct on-site field surveys at customer premises to scope customer work as needed.
  • Manage technicians to install and service, Security and Technology Systems.
  • Provide support and direction to technicians to ensure satisfactory project execution.
  • Serve as technical liaison between Telaid and contractor personnel at client locations on your assigned projects.
  • Conduct site visits as needed to ensure quality control and ensure customer specifications are adhered to.
  • Executes each project phase including Kick-Off, execution, monitoring, and closing.
  • Collaborates with onboarding, service delivery, and project support teams in the up-front set up of projects to ensure profitability, client satisfaction and the best field resources for the job
  • Works in partnership with the Project Team to:
    • Maintain an updated and accurate schedule.
    • Identify and focus on critical issues, e.g., budget management, and logistics.
    • Fills in gaps, in all areas, as needed to ensure that project control and execution requirements are met.
  • Serve as the primary point of contact to the Customer for project updates and escalations.

Financial Management - Achieves budget control and profit goals for each project.
  • Ensures timely and accurate completion of all Telaid's financial processes.
  • Uses financial reporting data to quickly identify potential and existing issues that could lead to subpar financial performance and immediately addresses these issues.
  • Proactively manages financials and creates an atmosphere where clients and direct reports understand the importance of timely payments to vendors and invoices to the customer.
  • Drives change order process to ensure project profitability.

People Development - Accelerates and development of assigned Project Coordinators and Project Administrators
  • Serves as a coach and mentor to Help Desk and/or support teams and may supervise them by assigning and monitoring their work.
  • Establishes quarterly performance goals for each direct report.
  • Provides formal, documented constructive feedback, and conducts timely and meaningful verbal and written performance evaluations for direct reports at least every 90 days.
  • Collaboratively creates individual development plans with direct reports that integrate the business needs of Telaid, the career objectives of the staff member, and the staff member's strengths and weaknesses. Provides ongoing support and feedback as plan is implemented.
  • Inspires and mentors the team to deliver superior customer service and profitably.
  • Actively participates in group and companywide training and initiatives to promote the value to others of involvement and furthering the company goals.

Perform other work-related duties as assigned by management.
ng superior customer service to our clients, business partners, vendors, and fellow team members, then Telaid has a great opportunity to share with you. The purpose of this role is to deliver technology deployment projects that meet or exceed Telaid's goals. This role is responsible for project setup, project execution, financial management, people development, and relationship management.
ESSENTIAL JOB FUNCTIONS
Project Set Up - Ensures that proper tools are in place prior to the beginning of a project.
  • Develops a comprehensive understanding of project strategy and employs this throughout the project set-up.
  • Ensures that there is a schedule in place during project setup that reflects that project strategy and is sufficient to complete the project within customers' expectations.
  • Develops, documents, and distributes general conditions in the early phases of the project plan based on the project strategy.
  • Engages multiple Telaid teams including Onboarding, Engineering, IT, Accounting, Service Delivery, Support Services, and Sales to ensure expectations are clear, roles and responsibilities are set, and project scope is defined.
  • Functions as a single point of contact to customers for one or many projects. May have specialization by project type (rollout/construction) or technology (security / wireless).
  • Participate in Project Kickoff Meetings to understand the project scope of work and specific duties and responsibilities for all assigned projects.

Project Execution - Leads job and team to deliver projects via Telaid's Proven Process.
  • Conduct and/or direct on-site field surveys at customer premises to scope customer work as needed.
  • Recruit, qualify, and manage technicians to install and service, Security and Technology Systems.
  • Provide support and direction to technicians to ensure satisfactory project execution.
  • Serve as technical liaison between Telaid and contractor personnel at client locations on your assigned projects. Resolve issues at the lowest level; escalate issues as required to ensure client satisfaction.
  • Conduct site visits as needed to ensure quality control and ensure customer specifications are adhered to.
  • Executes each project phase including Kick-Off, execution, monitoring, and closing.
  • Collaborates with onboarding, service delivery, and project support teams in the up-front setup of projects to ensure profitability, client satisfaction, and the best field resources for the job.
  • Works in partnership with the Project Team to:
    • Maintain an updated and accurate schedule.
    • Identify and focus on critical issues, e.g., budget management, and logistics.
  • Fills in gaps, in all areas, as needed to ensure that project control and execution requirements are met.

Financial Management - Achieves budget control and profit goals for each project.
  • Ensures timely and accurate completion of all Telaid's financial processes.
  • Uses financial reporting data to quickly identify potential and existing issues that could lead to subpar financial performance and immediately addresses these issues.
  • Aggressively and proactively manages financials and creates an atmosphere where clients and direct reports understand the importance of timely payments to vendors and invoices to the customer.
  • Drives change order process to ensure project profitability.

People Development - Accelerates and development of assigned Project Coordinators and Project Administrators
  • Serves as a coach and mentor to Project Coordinators and Project Administrators.
  • Establishes quarterly performance goals for each direct report.
  • Conducts timely and meaningful verbal and written performance evaluations for direct reports, no less than every 90 days.
  • Collaboratively creates individual development plans with direct reports that integrate the business needs of Telaid, the career objectives of the staff member, and the staff member's strengths and weaknesses. Provides ongoing support and feedback as the plan is implemented.
  • Inspires and mentors the team to deliver superior customer service and profitably.
  • Actively participates in group and companywide training and initiatives to promote the value to others of involvement and furthering the company goals.

COMPETENCIES
Competency #1: Communicates Effectively
  • Is straightforward and respectful with all roles and levels.
  • Seeks to understand others' points of view.
  • Knows when and how to ask for help.
  • Receives and delivers difficult messages well.

Competency #2: Establishes Strong Customer Relationships
  • Treats internal and external customers, vendors, and technicians as partners
  • Identifies customer needs and addresses them.
  • Identifies and acts on ways to add value.
  • Identifies and acts on opportunities to expand the relationship.

Competency #3: Anticipates Problems and Mitigates Risk
  • Thinks ahead, identifies possible problems, and develops plans to mitigate them.
  • Is rarely surprised.
  • Uses resources effectively to resolve problems.
  • Takes full responsibility when issues arise.

Competency #4: Focuses on Results and Outcomes
  • Begins with the end in mind - and acts strategically to accomplish the desired result.
  • Keeps up with Telaid's fast pace and multiple demands and produces on-time, quality results.
  • Knows when follow-through is needed and ensures it happens.
  • Does not let the details drop.

Competency #5: Freely Shares Knowledge and Expertise
  • Continually builds own knowledge and expertise.
  • Is open to new ways of doing things.
  • Offers to coach/assist others with less experience.
  • When problems arise, share expertise to help resolve the issue.

Competency #6: Acts in the Best Interest of Telaid
  • Makes decisions and acts with Telaid's long-term interest in mind.
  • Acts with integrity, maintaining the highest ethical standards.
  • Is flexible and changes quickly based on Telaid's changing needs.
  • Manages with profitability in mind.

Competency #7: Demonstrates a Commitment to Safety
  • Is well-versed in Telaid's safety program procedures and policies.
  • Consistently follows/enforces Telaid's safety procedures and policies.
  • Makes tough decisions to ensure that safety remains at the front and center.

Competency #8: Develops People and Builds Teams
  • Communicate clear expectations for team members.
  • Provides timely, clear, and specific feedback to team and individuals in a constructive manner.
  • Provides challenging assignments to team members.
  • Holds the team and individual members accountable for meeting expectations.
  • Does not blame or shame others; uses failure as a learning opportunity.

SUPERVISORY RESPONSIBILITY
  • May supervise Project Coordinators or Project Administrators. Assign and monitor the work of Project Coordinators and Project Administrators.
  • Provides formal, documented constructive feedback.

Skills and Personal Attributes
  • Advanced skills in Microsoft Office 365 (Teams, Word, Excel, PowerPoint)
  • Experience with ServiceNow a plus.
  • Strong ability to troubleshoot and resolve technical issues.
  • Ability to manage multiple projects and tasks efficiently.
  • Ability to work effectively with internal and external teams.
  • Exceptional skills in providing customer support and resolving escalations.
  • Strong verbal and written communication skills.
  • Ability to prioritize tasks and escalate when necessary.
  • Ability to identify issues and develop effective solutions.
  • Demonstrates strong agility and performs effectively in a fast-paced, evolving environment.
  • Exhibits the ability to lead and adapt to change.
  • Demonstrates strong conflict resolution sk...

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