Client Implementation Project Manager Jobs in Brookfield, IL

The Project Manager, CIE Technical Implementation position plays a key role in supporting the planning, coordination, implementation, maintenance, and continuous improvement of the Chicago Regionwide Community Information Exchange (CIE). The Project Manager will be responsible for developing and maintaining project plans, timelines, risk registers, issue logs, decision logs, performance metrics, meeting documentation, and implementation trackers. This role will support vendor and partner coordination, monitor project progress, identify risks and competing priorities, and help implement mitigation strategies. The ideal candidate must be able to learn quickly, ask strong questions, connect operational and technical details, communicate clearly across diverse audiences, and bring structure to complex, evolving work

This position is full-time, exempt, and reports to the CIE Managing Director. IPHI’s standard work week is 37.5 hours.

To apply: Please go to www.iphionline.org. Complete applications must include a resume, cover letter, a writing sample, and completion of an online questionnaire. Only complete applications will be reviewed. The cover letter should compare your qualifications, experiences, and interests to the duties, responsibilities, and qualifications listed below for the position. Applications will be considered on a rolling basis until the position is filled.

Candidates will be required to successfully complete a background screening, which may include verification of employment, education, criminal history (where permitted by law), and a review of publicly available online information consistent with applicable law. Completion of all required pre-employment screening is a condition of employment with the Illinois Public Health Institute ("IPHI"). If an applicant declines to authorize a required background check or other required pre-employment verification applicable to the position, IPHI may discontinue the hiring process or withdraw a conditional offer of employment.

DUTIES AND RESPONSIBILITIES
Project Planning & Execution

• Develop, maintain, and update CIE project plans, timelines, milestones, budgets, risk registers, issue logs, decision logs, performance metrics, and implementation trackers.
• Track project progress across multiple CIE workstreams, including technology implementation, vendor coordination, partner onboarding, legal/privacy/security, training,help desk readiness, data governance, reporting, funder requirements, and governance activities.
• Identify project risks, issues, delays, competing priorities, contractual obligations, andimplementation barriers, and support development and implementation of mitigationstrategies.
• Translate strategic goals, partner needs, funder requirements, vendor deliverables,contractual obligations, and operational requirements into actionable project tasks, owners,timelines, and next steps.
• Maintain clear, accurate, and up-to-date project documentation to support transparency,accountability, and continuity across the CIE team.
• Support the implementation, maintenance, and enhancement of CIE-related systems,workflows, tools, and implementation processes.

Implementation & Technical Coordination

• Develop a strong working understanding of CIE’s partner workflows, internal processes, vendor platforms, funder requirements, approved scopes of work, and implementation requirements.
• Help connect partner and operational needs to technical implementation activities by documenting workflows, identifying gaps, clarifying requirements, and communicating needs to appropriate team members, vendors, or consultants.
• Support efforts to improve implementation coordination, reduce bottlenecks, strengthen workflows, and identify practical solutions to project challenges.
• Serve as a project management liaison between programmatic, technical, legal, data, engagement, training, help desk, vendor, and funder-facing workstreams.
• Coordinate requirements for gathering workflow documentation, testing coordination, user feedback, issue tracking, and implementation of follow-up as needed.

Vendor & Partner Coordination

• Coordinate with internal teams, consultants, vendors, healthcare providers, community based organizations, public agencies, and other external partners to support CIE implementation.
• Track vendor deliverables, contract-related project obligations, meeting follow-up items, implementation dependencies, and performance concerns
• Support vendor and partner meetings by preparing agendas, documenting decisions and action items, tracking follow-up, and escalating unresolved issues.
• Assist with communication between technical teams and nontechnical stakeholders to ensure project needs, risks, timelines, obligations, and decisions are clearly understood.

Risk, Issue, Decision & Conflict Management

• Maintain risk registers, issue logs, decision logs, and action item trackers that clearly identify owners, next steps, deadlines, escalation needs, and mitigation strategies.
• Navigate competing priorities across internal teams, vendors, partners, funders, and stakeholders by clarifying tradeoffs, documenting decisions, and elevating unresolved conflicts.
• Support leadership in identifying project options, decision points, implementation risks, and recommended next steps.
• Escalate risks, delays, scope concerns, or unresolved issues early and clearly, with relevant context and proposed paths forward.

Communication, Reporting & Documentation

• Prepare project updates, reports, briefings, presentations, and implementation summaries for CIE leadership, partners, funders, governance bodies, and other stakeholders as needed.
• Communicate project status, risks, issues, decisions, obligations, and next steps clearly in writing and verbally.
• Document workflows, system changes, support processes, lessons learned, and continuous improvement opportunities.
• Ensure project meetings have clear objectives, agendas, materials, decision points, action items, and documented outcomes.

Collaboration, Learning & Continuous Improvement

• Work collaboratively with CIE leadership, staff, consultants, vendors, and partners to support successful project execution.
• Build trust with technical and nontechnical colleagues by communicating clearly, listening actively, asking thoughtful questions, and following through on commitments.
• Contribute to a team culture of accountability, curiosity, humility, continuous learning, respectful communication, and collaborative problem-solving.
• Receive, integrate, and act on feedback with professionalism and commitment to continuous improvement.
• Support development and improvement of project management tools, workflows, templates, and shared documentation practices.

Other duties as assigned.