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Client Experience Manager Jobs in Whitby, ON (NOW HIRING)

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Manager, Digital Experience

Toronto, ON · On-site

CA$69K - CA$119K/yr

... Manager, Digital Experience. The successful candidate will play a key part in our ongoingdigital ... Partner cross-functionally with teams includingMarketing, Sales, SEO/AEO, Client Services, and ...

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Client Experience Manager information

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in Whitby, ON?

The most popular types of Client Experience jobs in Whitby, ON are:

What job categories do people searching Client Experience Manager jobs in Whitby, ON look for?

The top searched job categories for Client Experience Manager jobs in Whitby, ON are:

What cities near Whitby, ON are hiring for Client Experience Manager jobs?

Cities near Whitby, ON with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Whitby, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Client Experience Consultant

Rimes Technologies

Toronto, ON • On-site

Full-time

Re-posted 12 days ago

Job description

Client Experience (CX) teams own the technical relationship with the client, they are responsible and accountable for the service provided to a set of clients, within geographic regions. The Client Experience Consultant ensures the client's service operates within a set of KPI's and make suitable adjustments to ensure it continues to do so. Client Experience teams work with our clients to adapt the services received, in line with the ever-changing requirements of the investment management industry. Alongside our sales and account management teams, CX team provides regular service reviews with our clients, to reinforce our value proposition, provide industry insight and uncover further opportunity to solve our client's challenges. 

We are currently recruiting for a Client Experience Consultant to join our CX North America team and supplement our global team. This is an excellent opportunity to join a well-established firm with a global presence and significant growth potential. 

RESPONSIBILITIES

  • Managing and growing existing clients:  
    • Oversight and management of all flow workload for a set of existing business accounts 
    • In depth knowledge of the existing accounts and history. 
    • Provision of expert advice to clients around their feed requirements. 
    • Periodical service reviews with the clients. 
    • Leading production discussions and maintaining strong working relationships  
  • General point of escalation for the Second Line Feed management team and source of data, product and technical expertise;  
    • Databases, vendor methodology 
    • Systems 
    • Client data usage 

QUALIFICATIONS

  • 2+ Years Strong work experience in the financial data industry 
  • Strong communication, interpersonal and organizational skills 
  • Effective analytical and problem-solving skills 
  • Candidates must be of Graduate caliber, preferably a bachelor's degree in a finance or a related field 
  • Experience as a Consultant or related position within the financial data industry.  
  • Strong interpersonal and team collaboration skills required 
  • Demonstrates curiosity about emerging technologies, particularly AI, and is interested in exploring how new tools can improve customer, employee, and business outcomes. 

Desirable: 

  • Sound working knowledge of financial spreadsheets, databases and applications 
  • Experienced and highly proficient with MS Excel and MS PowerPoint 
  • Knowledge of Financial concepts, including income benchmarks and securities  
  • Experience with PowerBi, Snowflake, SQL, SFTP and ETL processes 
  • Experience in a client facing role within financial markets 

Apply