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Client Experience Manager Jobs in Kitchener, ON (NOW HIRING)

Manulife

Client Solutions CoE Manager

Waterloo, ON

The Manager, Client Solutions CoE (Escalations) leads a team of Triage Analysts and Solutions ... Demonstrated experience using operational reporting, dashboards, and case management systems to ...

BMO Financial

Client Service Associate

Waterloo, ON · On-site

... experience. * Assists with managing a portfolio of clients to retain and grow relationships. * Support IA's in individual client investment needs to provide professional, customized investment ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Kitchener, ON

Client Experience Manager information

See Kitchener, ON salary details

$22.4K

$45.3K

$73.7K

How much do client experience manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client experience manager in Kitchener, ON is $45,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,053.00 and $52,247.00 per year, depending on experience, location, and employer.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Kitchener, ON? The most popular types of Client Experience jobs in Kitchener, ON are:
What job categories do people searching Client Experience Manager jobs in Kitchener, ON look for? The top searched job categories for Client Experience Manager jobs in Kitchener, ON are:
What cities near Kitchener, ON are hiring for Client Experience Manager jobs? Cities near Kitchener, ON with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Kitchener, ON as of August 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 86% In-person, 7% Hybrid, and 7% Remote job distribution, with an average salary of $45,311 per year, or $21.8 per hour.

Remote Client Experience Manager

AO Garcia Agency

Cambridge, ON • Remote

Full-time, Part-time

Posted 5 days ago

Job description

Ready to Take Control of Your Income and Career?

If you're motivated, driven, and looking for more than a traditional 9-to-5, this could be the opportunity you've been searching for.

We're seeking ambitious individuals to join a growing remote team, helping clients who have already requested information about financial protection and benefits. With qualified leads, comprehensive training, and ongoing mentorship, you'll have the support you need to build a rewarding long-term career.

What You'll Do
  • Meet virtually with clients who have requested information
  • Understand each client's needs and explain available benefit options
  • Guide clients through the enrollment process with professionalism and care
  • Build lasting relationships through exceptional customer service
  • Maintain accurate client records and follow up as needed
What We Provide
  • Pre-qualified leads-no cold calling
  • 100% remote work environment
  • Flexible full-time or part-time scheduling
  • Comprehensive training-no prior experience required
  • Ongoing mentorship and coaching
  • Access to industry-leading technology and resources
  • Clear opportunities for career growth and leadership
Compensation
  • Performance-based earnings
  • Competitive commission structure with uncapped earning potential
  • Leadership and team development opportunities for top performers
We're Looking For
  • Self-motivated individuals with a strong work ethic
  • Excellent communication and interpersonal skills
  • Competitive mindset and desire to achieve personal and professional goals
  • Coachable attitude and willingness to learn
  • Ability to work independently in a remote environment
  • Previous customer service or sales experience is an asset but not required
This Opportunity May Be a Great Fit If You
  • Want greater control over your income
  • Are looking for a flexible remote career
  • Enjoy helping people and building relationships
  • Thrive in a performance-driven environment
  • Are excited to learn new skills and grow professionally
Ready to Learn More?

If you're interested in exploring a flexible remote career with unlimited growth potential, we'd love to connect with you.

Apply today to schedule a brief virtual interview and learn more about the role, our training program, and whether this opportunity is the right fit for you.

Please Note:

  • All interviews are conducted virtually via Zoom.
  • Global Elite Empire Consultants is an independent third-party recruiting firm and is not an insurance agency.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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