Client Experience Manager Jobs in Kitchener, ON (NOW HIRING)

Hiring Manager: Kaylie Warden

Talent Acquisition Advisor: Chitra Menon

Job Code Level: TNP2

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AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
A Project Coordinator role at OpenText is more than just a position-it's an opportunity to make a meaningful impact. As a key contributor, you will play an integral role in supporting the delivery of innovative information management solutions that enhance client experience, improve support operations, and drive efficiency across internal systems and processes.
In this role, you will contribute to project execution while also supporting day-to-day operational activities, including managing and resolving requests within internal systems.

WHAT THE ROLE OFFERS
Support the delivery of small to medium-sized projects, and independently manage smaller initiatives
Assist in developing and maintaining project plans, timelines, and key deliverables
Track project progress, identify risks or issues, and support mitigation efforts
Coordinate with cross-functional teams (business, operations, and technical) to ensure timely execution of tasks
Gather, document, and help validate business requirements with stakeholders
Support User Acceptance Testing (UAT), including test case preparation and defect tracking
Provide regular updates on project status, including progress, risks, and dependencies
Manage and resolve support tickets within internal systems; investigate issues and coordinate with technical teams as needed
Perform basic root cause analysis and support continuous improvement efforts
Contribute to initiatives that improve client experience, system performance, and operational efficiency

WHAT YOU NEED TO SUCCEED
1-3 years of experience in project coordination, operations, client support, business analysis, or a related role
Exposure to project management concepts or experience supporting projects in a professional setting
Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment
Excellent written and verbal communication skills, with the ability to work effectively across teams
Strong attention to detail and a proactive, problem-solving mindset
Comfortable working with systems and learning new tools; ability to connect business needs with technical concepts
Ability to work both independently and collaboratively with minimal supervision
Experience in a client support or operations environment (e.g., Technical Support, Renewals, or similar)
Familiarity with tools such as SAP or other enterprise systems
Formal project management training or certification (e.g., CAPM, PMP coursework) is an asset, but not required

ONE LAST THING:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. This is an early-career opportunity ideal for someone who is highly organized, detail-oriented, and interested in building project management and business operations experience in a fast-paced, global environment

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we're happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $46,880 - $70,320; Depending on the candidate's education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.