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Client Experience Manager Jobs in Calgary, AB (NOW HIRING)

Long View Systems

Account Manager

Calgary, AB · On-site

CA$92K - CA$121K/yr

Do you have experience collaborating with technical, service delivery, and leadership teams to develop client solutions? We are looking for an energetic and ambitious Account Manager for our Calgary ...

CIBC US

Sr. Manager, Commercial Banking

Calgary, AB · Hybrid

Client experience - Proactively assess your clients' needs and propose solutions to deliver to meet ... You have experience managing the credit quality of a portfolio of commercial banking clients that ...

CIBC

Sr. Manager, Commercial Banking

Calgary, AB · Hybrid

Client experience - Proactively assess your clients' needs and propose solutions to deliver to meet ... You have experience managing the credit quality of a portfolio of commercial banking clients that ...

Ultimate Renovations

Sales Associate

Calgary, AB · On-site

The role combines sales support, lead management, client hospitality, administrative coordination, and general team support . If you have experience in a new-home sales centre, showhome, real estate ...

Posted today

PwC

Corporate Tax Manager

Calgary, AB · On-site

CA$84K - CA$134K/yr

Interact in a personable manner, with the ability to build and lead teams, including the coordination of both local and global subject matter experts, with an eye for managing the client's experience

Graham

Project Manager - Buildings

Calgary, AB · On-site

Lead the client experience to ensure expectations are met or exceeded and identify opportunities for repeat or new business * Lead Teams & Drive Performance: Build, manage, and mentor project teams.

Td

Professional Assistant Branch Manager Wealth

Calgary, AB · On-site

CA$96K - CA$136K/yr

TD Private Wealth Management is a premier full-service brokerage and wealth management business ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Calgary, AB

Client Experience Manager information

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in Calgary, AB?

The most popular types of Client Experience jobs in Calgary, AB are:

What job categories do people searching Client Experience Manager jobs in Calgary, AB look for?

The top searched job categories for Client Experience Manager jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Client Experience Manager jobs?

Cities near Calgary, AB with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 80% In-person, and 20% Remote job distribution.

Account Manager

Long View Systems

Calgary, AB • On-site

CA$92K - CA$121K/yr

Full-time

Posted 5 days ago

Job description

Long View. A career that helps you get more out of life.
 
A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers - and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you'll see how our company's core pillars - Integrity, Competence, Value, and Fun - resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you skilled at uncovering business challenges and aligning technology solutions to address client needs? Do you have experience collaborating with technical, service delivery, and leadership teams to develop client solutions?

We are looking for an energetic and ambitious Account Manager for our Calgary branch to join our fast-paced, high-performing sales team. In your role as Account Manager, you will build and grow client relationships by acting as a trusted advisor and helping customers solve business challenges through Long View's services and expertise. You'll drive revenue growth through account planning, consultative selling, and business development while delivering an exceptional client experience. Success is measured through customer satisfaction, revenue growth, pipeline development, and account expansion.

A Day in the Life:

  • Own client relationships and act as a trusted advisor and primary point of contact

  • Growing existing accounts while pursuing net-new business opportunities

  • Maintain overall accountability for customer satisfaction within your portfolio

  • Manage the complete sales lifecycle, including opportunity identification, qualification, proposal development, negotiation and closing

  • Partner with Practice Leads/Directors, Architects, Client Success Managers, and delivery teams to develop solutions that address client business needs

  • Maintain accurate CRM data, sales forecasts and pipeline management activities

  • Facilitate regularly Client Business Reviews and strategic client discussions

  • Expand Long View's market presence by introducing new services, technologies, and strategic initiatives to clients

What You Bring:

  • 3+ years of solution selling, with experience in developing account growth strategies

  • Ability to build trust quickly with clients, partners, and internal stakeholders

  • Strong communication and presentation skills, including the ability to interact with executive-level decision makers

  • Ability to uncover business challenges and identify value-driven opportunities

  • Understanding of technology services, managed services, professional services, and digital transformation initiatives

  • Strong CRM and pipeline management skills

What Makes You Extra Awesome:

  • A Bachelor's degree or equivalent training in business and / or sales management

  • Experience using Microsoft D365

  • Knowledge of prospecting tools like Zoom Info

  • Completion of Microsoft Fundamentals in Azure or Dynamics

Why Work at Long View:

  • Great people and culture 

  • RSP Plan

  • Fun is one of our core values

  • Flexible environment - A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

$92,520 - $121,438 a year
Expected base salary range. Plus additional variable incentives.
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View's mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
To help streamline our hiring process, we may use AI-powered tools to support activities such as application review and interview evaluation. These tools assist our team but do not make hiring decisions. We encourage candidates to share their own experiences and perspectives throughout the process so we can get to know the person behind the application. We are committed to fair, transparent, and inclusive hiring practices. If you have questions or need accommodation at any stage, please contact us.
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