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Client Experience Manager Jobs in Calgary, AB (NOW HIRING)

Td

Customer Experience Associate

Canmore, AB · On-site

CA$43K - CA$53K/yr

Strong administration, organizational, planning and time management skills to work in a fast-paced ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...

Td

Customer Experience Associate

Calgary, AB · On-site

CA$22.50 - CA$28.33/hr

Strong administration, organizational, planning and time management skills to work in a fast-paced ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...

Td

Customer Experience Associate

Calgary, AB · On-site

CA$22.50 - CA$28.33/hr

Strong administration, organizational, planning and time management skills to work in a fast-paced ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...

Td

Customer Experience Associate

Calgary, AB · On-site

CA$22.50 - CA$28.33/hr

Strong administration, organizational, planning and time management skills to work in a fast-paced ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...

Td

Customer Experience Associate

Calgary, AB

CA$22.50 - CA$28.33/hr

Strong administration, organizational, planning and time management skills to work in a fast-paced ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...

Royal Bank of Canada

Client Advisor

Calgary, AB · On-site

... client experience, drive sales, and retain business * Respond to client-initiated contact ... Details to be discussed with Hiring Manager . Job Skills Adaptability, Advice Based Solutions ...

Td

Customer Experience Associate

Calgary, AB

CA$22.50 - CA$28.33/hr

Strong administration, organizational, planning and time management skills to work in a fast-paced ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...

Td

Customer Experience Associate

Calgary, AB · On-site

CA$22.50 - CA$28.33/hr

Strong administration, organizational, planning and time management skills to work in a fast-paced ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Calgary, AB

Client Experience Manager information

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Calgary, AB? The most popular types of Client Experience jobs in Calgary, AB are:
What job categories do people searching Client Experience Manager jobs in Calgary, AB look for? The top searched job categories for Client Experience Manager jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Client Experience Manager jobs? Cities near Calgary, AB with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Account Manager

Justin Havre Real Estate Team

Calgary, AB • On-site

Full-time

Re-posted 24 days ago

Job description

Salary:

Account Manager

Full-Time | In-Office | Calgary, Alberta


At theJustin Havre Real Estate Team, our success is built on long-term relationships. Our clients dont just work with us once; they stay connected to our team for years as a trusted real estate resource.

We are hiring an Account Manager to serve as the primary guardian of these relationships. In this role, you will be the face (and voice) of our brand for our VIP Clients, ensuring they remain supported, connected, and valued long after their initial transaction.


The Role

This is a high-engagement, phone-focused position designed for a natural communicator. You will manage a portfolio of existing clients, proactively reaching out to check in, offer value, and strengthen their connection to our team.

  • Warm Outreach: You aren't cold calling. You are calling people who already know, like, and trust us.
  • Relationship Mastery: Your goal is to ensure our "VIP Clients" feel like more than just a transaction. You are their dedicated point of contact.
  • Strategic Growth: By maintaining these bonds, you play a critical role in generating repeat business and referrals.
  • Collaboration: You will work alongside our Sales and Marketing departments to ensure a seamless, world-class client experience.


What Youll Do

  • Nurture the Portfolio: Execute daily call blocks to maintain and strengthen long-term client relationships.
  • Client Onboarding: Formally welcome clients into our VIP program after their home purchase or sale.
  • Event Coordination: Personally invite clients to exclusive events, workshops, and community opportunities.
  • Identify Opportunities: Listen for "Trigger Events" (e.g., growing families, career changes, or retirement) and connect clients with the right real estate resources.
  • Drive Referrals: Confidently ask for introductions to friends and family to help grow our community.
  • CRM Management: Maintain meticulous records of conversations and client milestones to ensure personalized service.
  • Resource Connection: Act as a concierge, connecting clients with our network of trusted partners and vendors.


Work Structure and Rhythm

This role offers a consistent, structured rhythm. Your day will be centered around dedicated call blocks, client follow-ups, and internal strategy meetings. It is ideal for someone who feels energized by constant human interaction and thrives in a busy, conversational environment.


Who This Role Is Ideal For

We value personality and "people skills" above specific industry experience. You are an excellent candidate if you have a background in:

  • Hospitality: (Flight Attendants, Servers, Concierge)
  • Client Services: (Reception, Retail Management, Customer Success)
  • Professional Services: (Leasing Agents, Membership Coordinators)

You are a great fit if you:

  • Possess a warm, outgoing, and professional phone presence.
  • Are a "relentless follow-upper" who never lets a client slip through the cracks.
  • Can turn a 5-minute check-in into a meaningful connection.
  • Are organized, dependable, and enjoy a team-centric atmosphere.

Note: Real estate experience is not required. We provide comprehensive training on our systems and the real estate cycle.


What We Offer

  • Stability: Full-time position with a stable, industry-leading team.
  • Compensation: Competitive base salary plus performance-based bonuses tied to retention and referrals.
  • Growth: Professional training and opportunities to advance within the #1 eXp Realty team in Canada.
  • Culture: A supportive, high-energy office environment in the heart of Calgary.


How to Apply

If you are a "people person" who prides yourself on building trust and maintaining professional friendships, we want to meet you.

Apply today to help us redefine the client experience in Calgary real estate.