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Client Experience Manager Jobs in Connecticut (NOW HIRING)

Ultimate LLC

Client Experience Specialist

Guilford, CT · On-site

$60K - $70K/yr

Client Experience Specialist Pay Rate: $60k - $70k About the Role Ultimate Staffing is actively ... Manage multiple priorities while maintaining a high level of accuracy and attention to detail

New

Aveanna Healthcare

Care Experience Manager

Plainville, CT · On-site

$48K - $51K/yr

About Aveanna Healthcare At Aveanna Healthcare, we believe every client deserves the opportunity to ... As a Care Experience Manager (CEM) , you'll play a vital role in supporting both our clients and ...

Aveanna Healthcare

Care Experience Manager

Plainville, CT · On-site

$48K - $51K/yr

About Aveanna Healthcare At Aveanna Healthcare, we believe every client deserves the opportunity to ... As a Care Experience Manager (CEM) , you'll play a vital role in supporting both our clients and ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Connecticut

Client Experience Manager information

See Connecticut salary details

$26.6K

$55.3K

$99.9K

How much do client experience manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for client experience manager in Connecticut is $55,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $58,500.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in Connecticut?

The most popular types of Client Experience jobs in Connecticut are:

What are popular job titles related to Client Experience Manager jobs in Connecticut?

For Client Experience Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in Connecticut look for?

The top searched job categories for Client Experience Manager jobs in Connecticut are:

What cities in Connecticut are hiring for Client Experience Manager jobs?

Cities in Connecticut with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 2% Temporary, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $55,304 per year, or $26.6 per hour.

Client Experience Specialist

Ultimate LLC

Guilford, CT • On-site

$60K - $70K/yr

Other

Posted 3 days ago

New

Job description

Job Description
Location: Guilford, CT
Job Type: Full-Time | Onsite
Job Title: Client Experience Specialist
Pay Rate: $60k - $70k
About the Role
Ultimate Staffing is actively seeking a dedicated Client Experience Specialist on behalf of our client, a growing financial services organization in Guilford, CT. This position plays a critical role in delivering white-glove service and support to clients while ensuring a seamless experience across all customer touchpoints.
The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, professional office environment. This is an excellent opportunity for someone looking to build a long-term career with a company that offers room for growth and advancement.
Responsibilities

  • Deliver exceptional white-glove customer service to clients via phone, email, and other communication channels
  • Answer and direct incoming calls in a professional and efficient manner
  • Respond to client inquiries and concerns with a sense of urgency and professionalism
  • Coordinate and route communications to the appropriate team members
  • Maintain accurate and up-to-date client records and documentation
  • Assist with appointment scheduling, follow-up communications, and administrative support tasks
  • Support day-to-day office operations and ensure a positive client experience
  • Manage multiple priorities while maintaining a high level of accuracy and attention to detail
  • Build and maintain positive relationships with clients, partners, and internal stakeholders
Qualifications
  • Previous experience in customer service, client support, administrative support, or a related role
  • Strong communication and interpersonal skills
  • Excellent organizational and time management abilities
  • Ability to manage multiple tasks and prioritize effectively
  • Proficiency with Microsoft Office Suite
  • Professional, polished demeanor with a customer-first mindset
  • High attention to detail and commitment to delivering exceptional service
Preferred Experience
  • Experience within financial services, banking, wealth management, insurance, or another professional services environment
  • Experience supporting clients in a high-touch, service-focused role
  • Experience working with confidential information and sensitive client data
What We Offer
  • Competitive compensation
  • Career growth and advancement opportunities
  • Collaborative and professional work environment
  • Opportunity to work for a respected and growing financial services organization
  • Stable Monday through Friday schedule
Additional Information
  • Schedule: Monday through Friday, 8:30 AM to 5:00 PM
  • Occasional evening and weekend availability may be required
  • 100% onsite position
  • An assessment is required as part of the hiring process. Prompt completion is strongly encouraged to ensure timely consideration.

Apply Today
Ultimate Staffing is committed to connecting talented professionals with exceptional career opportunities. If you are a customer-focused professional who enjoys building relationships, staying organized, and delivering outstanding service, we encourage you to apply today.
For consideration, please apply directly to this posting or contact our Hartford office for additional information.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
Job Reference: JN -082026-429154

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