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Client Experience Manager Jobs in Manchester, CT

CCARC INC

CES Day Services Manager - Fulltime

Berlin, CT · On-site

$53K - $55K/yr

Education and/or Work Experience Requirements: * High School Diploma / GED * For a Bachelor ... CPR, First Aid, PMT (Psychological/Physical Management Training) and DDS Medication Administration.

Berkley

Client Experience Officer (CXO)

Glastonbury, CT · On-site

$190K - $300K/yr

Company Details At Berkley Alliance Managers, we offer innovative coverage and risk management ... Develop deep expertise in the language and understanding of client experience (CX) and employee ...

New

Berkley

Client Experience Officer (CXO)

Glastonbury, CT · On-site +1

$190K - $300K/yr

Company Details At Berkley Alliance Managers, we offer innovative coverage and risk management ... Develop deep expertise in the language and understanding of client experience (CX) and employee ...

New

Berkley

Client Experience Officer (CXO)

Glastonbury, CT · On-site +1

$190K - $300K/yr

At Berkley Alliance Managers, we offer innovative coverage and risk management solutions for our ... Develop deep expertise in the language and understanding of client experience (CX) and employee ...

New

Pace

Supervisor - Customer Experience

East Longmeadow, MA · On-site

$52K - $54K/yr

Find Your Place at Pace ® Join us as a Client Experience Supervisor , where you'll manage client relationships, support client satisfaction and retention, and provide oversight to the customer ...

Charles IT

IT Client Development Manager

Middletown, CT · On-site

$96K - $118K/yr

Due to continued growth, we are seeking a Client Development Manager to lead our vCIO function and elevate the strategic advisory experience across our client base. This role is responsible for ...

Charles IT

IT Client Development Manager

Middletown, CT · On-site

$140 - $180/hr

Due to continued growth, we are seeking a Client Development Manager to lead ourvCIOfunction and elevate the strategic advisory experience across our client base. This roleis responsible ...

Franklin Covey

Client Partner - Education

Hartford, CT · On-site

$105/hr

Managing Director Location: Remote - Anywhere in the contiguous US Role Specifics: This position is ... Experience selling to K-12 districts strongly preferred * Proven track record of: * Consistently ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Manchester, CT

Client Experience Manager information

See Manchester, CT salary details

$28.3K

$58.7K

$106K

How much do client experience manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client experience manager in Manchester, CT is $58,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,300.00 and $62,100.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

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What job categories do people searching Client Experience Manager jobs in Manchester, CT look for?

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Cities near Manchester, CT with the most Client Experience Manager job openings:

Client Experience Manager jobs near you

CES Day Services Manager - Fulltime

CCARC INC

Berlin, CT • On-site

$53K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description



Hours: 
​Monday - Friday, 35 hours/week. Flexibility may be required based on the needs of the program. 
Benefits:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Fund & Employer Match
  • Paid Time Off (PTO)
  • Flexible Spending Account
  • Life Insurance                      

Primary Purpose:  

The person in this position will be responsible for the overall coordination, direction and supervision of their assigned Employment program, utilizing a person-centered approach to delivery of services. This will include, but is not limited to, facilitation of community based inclusive opportunities, Completing assessments for individuals in the Employment program, supervision of staff and case coordination. This position will function according to the policies established by the CCARC, Inc. Board of Directors, with the goal to maximize the potential of the individuals in the program. 

Essential Functions:

  • Treat all individuals with respect and dignity, encourage opportunities that promote choices and promote incidental teaching in the service areas                
  • Hire, train, direct, supervise and evaluate assigned staff.
  • Develop, implement and monitor a comprehensive and diversified day services to meet the interests and needs of individuals, in accordance with the Agency’s Mission. 
  • Responsible for intake, orientation and discharge process for individuals referred to or receiving services from CCARC’s Day Services.
  • Organize, schedule and facilitate Individual Plan (IP) meetings with individuals receiving services.
  • Assist and monitor in the development and implementation of service plans, assessment reports, Annual reviews, bi-annual reviews, quarterly reviews as needed and data collection, behavioral   programs and other pertinent records.
  • Job Develop
  • Treat all individuals with respect and dignity, encourage opportunities that promote choices and promote incidental teaching in the service areas.                 
  • Develop and maintain a cooperative relationship with a variety of community organizations, community venues and businesses, in order to provide meaningful opportunities for inclusion and/or job placements.  
  • Assure that the Agency, Department of Development Services, Department of Rehabilitation Services and Department of Labor and any other contracting agency’s policies and procedures are followed
  • Monitor and remain knowledgeable of the operating budget of the services area.      .
  • Review, process and maintain all required documentation, data and records relevant to appropriate Day Service area

Other Related Responsibilities:

  • Attend all agency staff meetings or other meetings. 
  • Requisition supplies and equipment in accordance with Administrative Policies.
  • Keep informed and implements current trends and methods.
  • Maintain good daily attendance (days of absence, illness).
  • Work with fellow staff cooperatively and effectively; ensuring flexibility and coordination of services.
  • Ability to work responsibly when working alone.
  • Ensure the highest standards of health, sanitation and safety. 
  • Assist in arranging transportation for individuals


The above statements are intended to describe the general nature and level of work.    Other tasks and duties may be assigned as necessary.

Education and/or Work Experience Requirements:  

  • High School Diploma / GED
  • For a Bachelor’s Degree in a related field, minimum experience required would be 1 year in the field of disabilities. For High School/GED, minimum experience required would be 3 years in the field of disabilities.   Supervisory experience preferred. 
  • Customized Employment Certified.
  • Must have valid Driver's License, be insurable with Agency carrier.  Individual Home Support employees are required to have a vehicle for use and maintain adequate insurance. 
  • Must complete the Agency’s Employee Training
  • Certification and training, including but not limited to: CPR, First Aid, PMT (Psychological/Physical Management Training) and DDS Medication Administration.
  • Ability to follow oral and written instructions.
  • Strong communication and negotiation skills.
  • Neat and accurate record keeping.
  • Experience with Microsoft products, use of email and Therap

 

Physical Requirements: 

  • Persons in this job must possess the physical and emotional health needed for effective and efficient completion of duties. 
  • Individuals in this job are likely to be required to perform lifting and transferring activities and may be required to perform a protective hold on program participants; may be exposed to risk of injury from abusive/assaultive participants.