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Client Experience Manager Jobs in Manchester, CT

Sodexo

Client Executive 2 (Single Client)

Weatogue, CT · On-site

$161K - $209K/yr

Sodexo is seeking a Client Executive 2 (Single Client) to lead food service operations across ... Management Experience:7 years * Related Experience: 7 years What we offer Compensation is fair and ...

RCN Capital, LLC.

CL Account Manager

Windsor, CT · On-site

$50 - $80/hr

The Account Manager delivers live training sessions, supports account creation and onboarding ... the client experience. Additionally, the role gathers client feedback to support product and ...

TUMI

Associate Manager Full-time

Farmington, CT · On-site

$20/hr

As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client ...

JCPenney

Client Advisor - Westfarms Mall

Farmington, CT · On-site

$22.75 - $31.88/hr

Key Responsibilities: * Provide a personalized, high-touch experience to every client ... Manage the full clienteling process - from initial introduction to post-sale follow-up and ...

U.S. Bancorp

Client Manager

Hartford, CT · On-site

... managing the value of these relationships to the organization. Reviews and accepts new client ... Basic Qualifications- Bachelor's degree, or equivalent work experience- Typically five to seven ...

New

Us Bank

Client Manager

Hartford, CT · On-site

$118 - $144/hr

... managing the value of these relationships to the organization. Reviews and accepts new client ... Basic Qualifications - Bachelor's degree, or equivalent work experience - Typically five to seven ...

U.S. Bank

Client Manager

Hartford, CT · On-site

... managing the value of these relationships to the organization. Reviews and accepts new client ... Bachelor's degree, or equivalent work experience * Typically five to seven years of relevant ...

US Bank

Client Manager

Hartford, CT · On-site

... managing the value of these relationships to the organization. Reviews and accepts new client ... Basic Qualifications - Bachelor's degree, or equivalent work experience - Typically five to seven ...

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Showing results 41-60

All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Manchester, CT

Client Experience Manager information

See Manchester, CT salary details

$28.3K

$58.7K

$106K

How much do client experience manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client experience manager in Manchester, CT is $58,718.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,300.00 and $62,100.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

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The top searched job categories for Client Experience Manager jobs in Manchester, CT are:

What cities near Manchester, CT are hiring for Client Experience Manager jobs?

Cities near Manchester, CT with the most Client Experience Manager job openings:

Client Experience Manager jobs near you

Client Care Coordinator

Hoffman Auto Group

West Simsbury, CT

$18 - $23.50/hr

Full-time

Re-posted 11 days ago

Job description

The Service Coordinator (SC) is a specialized, highly trained & skilled member of the Service Client Care Center. The Service Coordinator handles inbound service reservation calls, confirms service reservations, performs outbound follow-up calls for due, overdue service clients; Special Order Parts (SOP) notifications; “we owes” scheduling calls and any additional outbound calls requested by management


  1. Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with service team.
  2. Master and follow all training materials including inbound service call guides and Strategic Responses (word tracks) in order to accurately answer all guest’s questions.
  3. Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
  4. Using the Blueprint KnowledgeDrive to search for answer(s) to guest’s questions prior to transferring the phone call to a Service Advisor.
  5. The ability to work flexible hours, to possibly include Saturdays.
  6. Being punctual to work and when returning from lunch and break with a full adherence to set schedule.
  7. Following the “Client Care Center Policies and Procedures” manual.

  1. Mastering all training materials provided in the ServiceMastery™ Certification training provided by Blueprint, Inc. which includes but is not limited to specific call guide strategies, word tracks pertaining to overcoming specific client questions and objections.
  2. High School Diploma
  3. 1-2 years’ experience in a customer service orientated environment preferred
  4. Can adapt and embrace change with an internal and external customer centric mindset
  5. Act as an advocate for teammates and have a strong commitment to technology advancement
  6. Possesses effective communication skills: oral, written, listening.
  7. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

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