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Client Services Manager Jobs in Manchester, CT (NOW HIRING)

Kobie Marketing

Director, Client Services

Hartford, CT · Remote

Client Relationship Management * Build and maintain senior-level client relationships, acting as a ... Identify opportunities for organic growth across services, technology, and analytics. * Co-create ...

Medium

Director, Client Services

Hartford, CT · On-site

$120 - $150/hr

Client Relationship Management * Build and maintain senior‑level client relationships, acting as ... Identify opportunities for organic growth across services, technology, and analytics. * Co‑create ...

Kobie Marketing

Director, Client Services

Hartford, CT · On-site +1

Client Relationship Management * Build and maintain senior-level client relationships, acting as a ... Identify opportunities for organic growth across services, technology, and analytics. * Co-create ...

NVA

Client Services Representative

Mansfield Center, CT · On-site

$16.25 - $22.25/hr

Answer phones, schedule appointments, and manage client communication * Educate clients on vaccines, wellness care, and hospital services * Process medical records, notes, and client information ...

NVA

Client Services Representative

Mansfield Center, CT · On-site

$16.25 - $22.25/hr

Answer phones, schedule appointments, and manage client communication * Educate clients on vaccines, wellness care, and hospital services * Process medical records, notes, and client information ...

Cna

AVP, Claims Client Services

Glastonbury, CT

Leads, directs and has full management accountability for Client Service organization with an emphasis on coaching, talent development, communication, effective expense management, driving a high ...

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Manchester, CT

Client Services Manager information

See Manchester, CT salary details

$35.7K

$71.8K

$130.1K

How much do client services manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for client services manager in Manchester, CT is $71,760.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $84,700.00 per year, depending on experience, location, and employer.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What job categories do people searching Client Services Manager jobs in Manchester, CT look for? The top searched job categories for Client Services Manager jobs in Manchester, CT are:
What cities near Manchester, CT are hiring for Client Services Manager jobs? Cities near Manchester, CT with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Manchester, CT as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $71,760 per year, or $34.5 per hour.

Director, Client Services

AmTrust Financial Services, Inc.

Southington, CT

Full-time

Re-posted 21 days ago

Job description

Overview

We are seeking a skilled Director, Client Services, to drive growth and development across all the Client Services teams. This position will report to the SVP, Client Services and partner with the AVP, Client Experience, Client Services Analytics Manager, AVP, Agency Services and VP Risk Control. The Director supports the Client Services team to drive efficiency, accuracy, and client centricity in all client services processes. The director will also lead improvements in audit, access and staffing. The director will work in collaboration with the Client Services team to implement strategy, drive data integrity, optimize services and ensure operational process and policies are in place. This position offers the opportunity to shape operational excellence and enhance the client experience by leading impactful initiatives and supporting a culture of continuous improvement.

Responsibilities
  • Manages CXA team, National Access Lead and the National Audit Lead.
  • Supports strategic initiative growth in Agency Services and Risk Control
  • Direct, plan, and implement strategic initiatives to support client experience goals.
  • Ensure optimal resource utilization to meet client expectations.
  • Manage the effective implementation of new systems and optimize the use of existing technologies.
  • Document customer journey to identify opportunities for improved client experience.
  • Salesforce Management and Optimization for Client experience assistants.
  • Identify, track and drive Salesforce enhancements and fixes.
  • Coordinate across departments to achieve alignment and progress.
  • Supervise the Client Experience Assistant team, continuously enhancing workflows to drive efficiency and improve team processes.
  • Data Integrity: Maintain data integrity across multiple platforms and documents to ensure accuracy and consistency.
  • Review activities, costs, and operations to measure progress toward goals.
  • Propose innovative, programmatic changes based on assessments to enhance efficiency and consistency.
  • Salesforce Management and Optimization for Client experience in partnership with sales.
  • Support CX leadership to develop salesforce reporting and scorecards.
  • Manage communication and updates on process workflow documents.
  • Develop and manage workflows for the Large Loss Notice process.
  • Project Management: Track initiatives and manage multiple projects to support operational goals.
  • Coordinate across departments to achieve alignment and progress.
  • Identify opportunities to leverage resources across the division and enterprise, addressing operational challenges and maximizing opportunities
Qualifications

Proven experience in operations management, preferably within insurance, claims, or a related industry.

Strong project management skills, with a record of delivering results in a dynamic environment.

Understanding of Salesforce or similar CRM platforms.

Understanding of Agency appointment and due diligence process.

Understanding of Risk Control capabilities.

Ability to develop workflows, streamline processes, and manage data integrity across platforms.

Experience with writing and implementing program level policy and procedures.

Ability to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability.

Strong leadership skills, with experience managing cross-functional teams.

Analytical mindset with a focus on identifying efficiencies and implementing improvements

Employment Type: FULL_TIME

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