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Client Education Jobs (NOW HIRING)

Hearst

Director of Client Education

Dallas, TX

Role Overview The Director of Client Education leads HCHB's full client learning ecosystem-including Online Learning Hub (OLH), HCHB University, and the enterprise Knowledge Base. This role ensures ...

Cu*South, Inc.

Client Education Specialist

Fairhope, AL · On-site +1

... client education. ESSENTIAL JOB FUNCTIONS * Participate in planning and implementation of pre- and post-conversion training as well as general training content, CBX, Tune-ups, and client facing ...

CU*SOUTH, INC.

Client Education Specialist

Fairhope, AL · On-site

... client education. ESSENTIAL JOB FUNCTIONS * Participate in planning and implementation of pre- and post-conversion training as well as general training content, CBX, Tune-ups, and client facing ...

Hearst

Director of Client Education

Dallas, TX

Role Overview The Director of Client Education leads HCHB's full client learning ecosystem-including Online Learning Hub (OLH), HCHB University, and the enterprise Knowledge Base. This role ensures ...

Hearst

Director of Client Education

Dallas, TX · On-site

Role Overview The Director of Client Education leads HCHB's full client learning ecosystem-including Online Learning Hub (OLH), HCHB University, and the enterprise Knowledge Base. This role ensures ...

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Client Education information

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$32.5K

$67.6K

$109K

How much do client education jobs pay per year?

As of May 29, 2026, the average yearly pay for client education in the United States is $67,568.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Client Education, and why are they important?

To thrive in Client Education, you need expertise in your subject area, strong presentation skills, and often a background in education, communications, or the specific industry. Familiarity with learning management systems (LMS), webinar software, and content creation tools like PowerPoint or Canva is typically required. Exceptional communication, patience, and the ability to adapt explanations to diverse audiences are valuable soft skills. These competencies ensure clear knowledge transfer, client satisfaction, and effective learning outcomes.

How does a Client Education specialist typically collaborate with other departments to enhance client training programs?

Client Education specialists frequently work closely with product, customer success, and sales teams to ensure training materials are accurate and address real client needs. They gather feedback from these teams to update content, align messaging, and tailor training sessions to specific client challenges. Regular cross-functional meetings help specialists stay informed about product updates and client concerns, enabling them to proactively address questions and provide relevant resources. This collaborative approach not only improves client satisfaction but also ensures training programs remain current and impactful.

What is client education?

Client education refers to the process of providing clients with the information, resources, and training they need to make informed decisions, use products or services effectively, and achieve their goals. This role can involve creating educational materials, conducting training sessions, answering client questions, and ensuring clients fully understand the offerings of a company. Effective client education helps improve customer satisfaction, reduces misunderstandings, and fosters long-term relationships between clients and organizations.

What is the difference between Client Education vs Customer Support Specialist?

AspectClient EducationCustomer Support Specialist
Required CredentialsRelevant certifications in education, communication, or industry-specific knowledgeCustomer service training, technical knowledge, certifications often in support tools
Work EnvironmentEducational sessions, workshops, online tutorials, one-on-one coachingCall centers, help desks, online chat support, troubleshooting environments
Employer & Industry UsageFinancial services, healthcare, SaaS companies focusing on client onboarding and trainingRetail, tech, telecom, and service industries providing technical or product support

Client Education focuses on teaching clients about products or services through training and educational programs, aiming to empower clients and improve product understanding. Customer Support Specialists primarily assist clients with troubleshooting, resolving issues, and providing technical support. While both roles involve client interaction, Client Education emphasizes proactive learning, whereas Customer Support is reactive, addressing specific problems.

What cities are hiring for Client Education jobs? Cities with the most Client Education job openings:
What states have the most Client Education jobs? States with the most job openings for Client Education jobs include:
What job categories do people searching Client Education jobs look for? The top searched job categories for Client Education jobs are:
Client Education jobs near you
Infographic showing various Client Education job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 62% In-person, and 38% Remote job distribution, with an average salary of $67,568 per year, or $32.5 per hour.

Director of Client Education

Hearst Newspapers

Dallas, TX • On-site

Full-time

Posted 9 days ago

Job description

Role Overview

The Director of Client Education leads HCHB's full client learning ecosystem-including Online Learning Hub (OLH), HCHB University, and the enterprise Knowledge Base. This role ensures customers adopt the HCHB platform with confidence by delivering highquality education, scaling modern learning practices, and aligning closely with Product and Operational teams. The Director combines proven instructional leadership with innovative, AIenabled strategies to elevate learner experience and drive measurable organizational impact.

Key Responsibilities

Strategic Leadership and P&L Ownership

  • Own and manage the P&L for Client Education, driving revenue, cost efficiency, and NOI across all programs.

  • Develop a forwardlooking strategy that leverages AI to accelerate scale, personalization, and operational efficiency.

Go-To-Market Strategy and Cross-Functional Leadership

  • Develop and execute the GTM strategy for education offerings in collaboration with Sales, Marketing, Implementation, Client Success, and Product.

  • Align training programs with product releases, customer needs, and market trends to ensure consistent value delivery.

  • Position Client Education as a strategic differentiator throughout the customer lifecycle.

Program and Content Leadership

  • Oversee development and delivery of selfpaced, virtual, inperson, and conferencebased learning programs.

  • Implement AIenabled enhancements such as automated content audits, adaptive coaching pathways, and intelligent learning recommendations.

  • Ensure high learner satisfaction using NPS insights, analytics, and targeted content improvements.

Knowledge Base Ownership

  • Lead the Knowledge Base program to ensure accurate, userfocused documentation aligned with product evolution.

  • Guide technical writers and content specialists, implementing modern governance standards and AIsupported workflows.

  • Maintain scalable content systems that support rapid updates and consistent quality.

Team Leadership and Culture

  • Develop and mentor a highperforming team of trainers, instructional designers, technical writers, and content creators.

  • Strengthen team capabilities by integrating AI fluency and modern learning methodologies.

  • Champion a collaborative, accountable, and continuously improving team culture.

Performance, Insights, and Continuous Improvement

  • Define and report KPIs related to revenue, NPS, content utilization, engagement, and operational efficiency.

  • Leverage analytics, AI insights, and business intelligence to inform strategy and guide improvements.

Qualifications

  • Master's Degree in Healthcare, Education, or related field is preferred

  • 10-12 years of experience in Professional Services or SaaS, including 5-7 years leading training, enablement, or content teams.

  • Demonstrated P&L ownership and GTM strategy experience with proven ability to drive business results.

  • Expertise in curriculum development, documentation, and enterprise learning systems.

  • Experience applying AI to enhance learning, content quality, operational efficiency, or user engagement.

  • Exceptional communication skills, executive presence, and ability to influence crossfunctional teams.

HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.

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