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Client Director Jobs in Calgary, AB (NOW HIRING)

AltaML

Director, Client Success

Calgary, AB

AltaML is seeking a Director, Client Success to own delivery outcomes, client relationships, and portfolio health across our most complex engagements. This is a senior leadership role that sits at ...

Chandos

Project Director

Calgary, AB

The Project Director ensures projects meet schedule, budget, safety, quality, and client ... Client Relationship Management: Manage client relationships post‑award to ensure exceptional ...

Bird Construction

Project Director

Calgary, AB

Develop, manage, and maintain new and existing client, consultant and trade relationships. * Ensure all contract negotiations are executed in accordance with process and in line with the master ...

AECOM

Capture Management Director

Calgary, AB · On-site +1

The Capture Management Director is a pivotal leadership role responsible for driving strategic ... Build trust with client decision-makers and internal stakeholders, including Client Account ...

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Client Director information

See Calgary, AB salary details

$28.5K

$104K

$166K

How much do client director jobs pay per year?

As of Jul 27, 2026, the average yearly pay for client director in Calgary, AB is $104,015.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $136,500.00 per year, depending on experience, location, and employer.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media directors, advertising executives, and media agency leaders often earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with industry tools like media planning software and analytics platforms.

What are Client Directors?

Client Directors are senior professionals responsible for managing and nurturing relationships with key clients or accounts within an organization. They serve as the main point of contact for clients, ensuring their needs are met, overseeing the delivery of services or products, and identifying opportunities for growth. Client Directors often lead account teams, develop strategic plans, and work closely with both clients and internal stakeholders to achieve business objectives. Their role is vital in maintaining client satisfaction and driving long-term partnerships.

How much does a client services director make in the US?

A client services director in the US typically earns between $100,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, experience, location, and company size, and may include bonuses and benefits.

How does a Client Director typically collaborate with internal teams to ensure client satisfaction?

A Client Director acts as a vital liaison between clients and the company's internal teams, such as sales, marketing, product development, and customer support. They coordinate regular meetings to communicate client needs, set expectations, and align project deliverables. By fostering open communication and facilitating cross-functional teamwork, Client Directors help resolve issues quickly and ensure that all teams are working toward the client’s goals. This collaborative approach not only enhances client satisfaction but also drives long-term business growth.

What is the difference between Client Director vs Account Manager?

AspectClient DirectorAccount Manager
Primary RoleOversees client relationships at a strategic level, manages key accounts, and develops long-term growth strategies.Manages day-to-day client interactions, ensures service delivery, and maintains client satisfaction.
CredentialsTypically requires extensive experience in client management, strong communication skills, and industry knowledge.Requires customer service skills, industry understanding, and often relevant certifications or training.
Work EnvironmentCorporate offices, client meetings, strategic planning sessions.Client sites, service delivery meetings, regular communication channels.

While both roles focus on client relationships, the Client Director handles strategic, high-level account growth, whereas the Account Manager focuses on daily client service and satisfaction. The Client Director often works with senior clients and develops long-term strategies, making their role more senior and strategic in nature.

What are the key skills and qualifications needed to thrive as a Client Director, and why are they important?

To thrive as a Client Director, you need expertise in account management, strategic planning, and a proven track record in client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, data analysis tools, and industry-specific platforms is typically required. Outstanding communication, leadership, and negotiation skills help build trust and deliver value to clients. These abilities are crucial for driving client satisfaction, business growth, and long-term partnerships.

What is the role of a client director?

A client director is responsible for managing relationships with key clients, ensuring their needs are met, and overseeing account strategies to drive business growth. They coordinate with internal teams, develop client retention plans, and often use CRM tools to track account performance. Strong communication, leadership, and industry knowledge are essential for success in this role.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles often require extensive leadership experience, strategic skills, and a strong understanding of customer relations and business operations.
What are the most commonly searched types of Client jobs in Calgary, AB? The most popular types of Client jobs in Calgary, AB are:
What job categories do people searching Client Director jobs in Calgary, AB look for? The top searched job categories for Client Director jobs in Calgary, AB are:
Client Director jobs near you
Infographic showing various Client Director job openings in Calgary, AB as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, 1% Temporary, and 6% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $104,015 per year, or $50 per hour.

Director, Client Success

AltaML

Calgary, AB

Full-time

Posted 23 days ago

Job description

AltaML is seeking a Director, Client Success to own delivery outcomes, client relationships, and portfolio health across our most complex engagements. This is a senior leadership role that sits at the intersection of delivery, strategy, and customer success, accountable for ensuring that clients realise measurable value from everything AltaML builds and deploys.

The Director, Client Success retains the same strategic mandate, now aligned to industry-standard terminology that reflects what the role truly does: build enduring partnerships, drive adoption, and translate delivery insight into lasting client impact.

Reporting into the GM, Enterprise AI, the Director, Client Success is accountable for what happens once engagements begin: delivery quality, stakeholder satisfaction, and renewal.

Client Success & Relationship Management

  • Serve as the senior client relationship owner for all active engagements within your portfolio, the primary escalation point and the face of AltaML's delivery function.

  • Ensure clients are actively using and deriving measurable value from what has been delivered, identifying friction early and driving adoption strategies with the delivery team.

  • Identify renewal and expansion opportunities within existing accounts, collaborating with the Vertical Lead to maintain a healthy pipeline of follow-on work.

  • Minimise churn by maintaining strong executive-level relationships and acting quickly when client health signals decline.

  • Navigate politically sensitive stakeholder environments with discretion, ensuring AltaML is consistently positioned as a trusted partner - not just a vendor.

Delivery Oversight

  • Own outcomes across delivery ensuring every active engagement meets its commitments.

  • Oversee AI Architects (AIAs) embedded in client engagements (where applicable), with accountability for team performance, delivery quality, and risk escalation. 

  • Apply sound judgment to PDM deployment decisions: assess stakeholder complexity, reporting burden, and coordination overhead before assigning dedicated project management resources - PDMs are earned by complexity, not default.

  • Manage developer allocation in partnership with Tech Leads, flagging capacity conflicts and context-switching risks before they become delivery problems.

  • Lead scope management discipline - enforce change order processes, protect teams from overextension, and ensure clients understand what is and is not included in base delivery.

  • Conduct or oversee milestone and budget reviews as part of standing weekly portfolio governance.

Portfolio Strategy & Business Development

  • Partner with the Vertical Lead on account strategy - surfacing delivery insights, flagging upsell and expansion signals, and advising on how sales conversations should be structured to set realistic delivery expectations.

  • Identify repeatable product opportunities emerging from delivery work and bring them directly to the Director of Product to ensure promising ideas are prioritised and not lost.

  • Contribute to proposals and statements of work by providing delivery scoping expertise and realistic effort estimates grounded in operational experience.

  • Maintain situational awareness across the vertical's pipeline and represent delivery capacity and risk in strategic planning conversations with senior leadership.

People Leadership & Team Development

  • Manage and coach PDMs and, where applicable, AIAs embedded in your portfolio providing feedback, removing blockers, and developing the next generation of delivery leaders at AltaML.

  • Model the culture and operating standards AltaML expects: accountability without defensiveness, proactive escalation, and delivery that operates like a business regardless of sector.

  • Support onboarding of new delivery hires into your portfolio, ensuring continuity and context transfer when team compositions shift.

  • Participate in internal org design and delivery methodology work, contributing a practitioner's perspective to how AltaML scales its operating model.

What You Bring:

  • 7+ years of experience in client success, delivery management, consulting, or a senior client-facing delivery role  with demonstrated accountability for outcomes, not just activities.

  • Proven ability to manage executive-level relationships in complex, politically sensitive environments including government, regulated industries, or large enterprise.

  • Experience leading multi-disciplinary delivery teams, including coaching and performance management of project managers, product managers, or consultants.

  • Strong working knowledge of agile delivery methodologies, project governance, and scope management including how to enforce change orders and protect team capacity without burning client relationships.

  • Comfort operating in AI, data, or technology-adjacent domains you don't need to be a technical practitioner, but you must be able to engage credibly with engineers and architects on delivery risk and trade-offs.

  • Exceptional written and verbal communication skills; able to distil complex delivery context into clear executive summaries and present risks without creating alarm.

  • Experience using generative AI tools in their day to day work.

Nice to Have:

  • Familiarity with AI or machine learning solution delivery  including how to manage client expectations during model development, validation, and change management phases.

  • Background in Project Management and/or Product Management. 

  • Background in a client-facing role at a technology consultancy, professional services firm, or SaaS company managing enterprise accounts.

  • Experience identifying and developing product opportunities from delivery work, including conducting market research, competitive landscape analysis, and presenting business cases to senior leadership.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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