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Client Director Jobs in Calgary, AB (NOW HIRING)

Chandos

Project Director

Calgary, AB · On-site

The Project Director ensures projects meet schedule, budget, safety, quality, and client ... Client Relationship Management: Manage client relationships post‑award to ensure exceptional ...

Bird Construction

Project Director

Calgary, AB

Develop, manage, and maintain new and existing client, consultant and trade relationships. * Ensure all contract negotiations are executed in accordance with process and in line with the master ...

Lyra Technology Group

Director of IT Service

Calgary, AB · On-site

This role will ensure we deliver excellent, consistent client experience while scaling profitably ... The Director of Service owns the strategy, performance, and improvement of the service organization ...

Funday

Senior Art Director

Calgary, AB · Remote

Client Interaction Team up with the Engagement Manager and Creative Director to share ideas with clients, embrace feedback as an opportunity, and turn it into action. Our goal? To make every client ...

Funday Agency

Senior Art Director

Calgary, AB · On-site +1

Client Interaction Team up with the Engagement Manager and Creative Director to share ideas with clients, embrace feedback as an opportunity, and turn it into action. Our goal? To make every client ...

Funday

Senior Art Director

Calgary, AB · Remote

Client Interaction Team up with the Engagement Manager and Creative Director to share ideas with clients, embrace feedback as an opportunity, and turn it into action. Our goal? To make every client ...

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Client Director information

See Calgary, AB salary details

$28.5K

$104K

$166K

How much do client director jobs pay per year?

As of Aug 10, 2026, the average yearly pay for client director in Calgary, AB is $104,015.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $136,500.00 per year, depending on experience, location, and employer.

What do client directors do?

A client director is responsible for managing relationships with key clients, ensuring their needs are met, and overseeing account strategies. They coordinate with internal teams, develop business opportunities, and aim to retain and grow client accounts through effective communication and service delivery.

What is a client director?

Client Directors are senior professionals responsible for managing and nurturing relationships with key clients or accounts within an organization. They serve as the main point of contact for clients, ensuring their needs are met, overseeing the delivery of services or products, and identifying opportunities for growth. Client Directors often lead account teams, develop strategic plans, and work closely with both clients and internal stakeholders to achieve business objectives. Their role is vital in maintaining client satisfaction and driving long-term partnerships.

How does a client director typically collaborate with internal teams to ensure client satisfaction?

A Client Director acts as a vital liaison between clients and the company's internal teams, such as sales, marketing, product development, and customer support. They coordinate regular meetings to communicate client needs, set expectations, and align project deliverables. By fostering open communication and facilitating cross-functional teamwork, Client Directors help resolve issues quickly and ensure that all teams are working toward the client’s goals. This collaborative approach not only enhances client satisfaction but also drives long-term business growth.

What is the difference between Client Director vs Account Manager?

AspectClient DirectorAccount Manager
Primary RoleOversees client relationships at a strategic level, manages key accounts, and develops long-term growth strategies.Manages day-to-day client interactions, ensures service delivery, and maintains client satisfaction.
CredentialsTypically requires extensive experience in client management, strong communication skills, and industry knowledge.Requires customer service skills, industry understanding, and often relevant certifications or training.
Work EnvironmentCorporate offices, client meetings, strategic planning sessions.Client sites, service delivery meetings, regular communication channels.

While both roles focus on client relationships, the Client Director handles strategic, high-level account growth, whereas the Account Manager focuses on daily client service and satisfaction. The Client Director often works with senior clients and develops long-term strategies, making their role more senior and strategic in nature.

What are the key skills and qualifications needed to thrive as a client director, and why are they important?

To thrive as a Client Director, you need expertise in account management, strategic planning, and a proven track record in client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, data analysis tools, and industry-specific platforms is typically required. Outstanding communication, leadership, and negotiation skills help build trust and deliver value to clients. These abilities are crucial for driving client satisfaction, business growth, and long-term partnerships.
What are the most commonly searched types of Client jobs in Calgary, AB? The most popular types of Client jobs in Calgary, AB are:
What job categories do people searching Client Director jobs in Calgary, AB look for? The top searched job categories for Client Director jobs in Calgary, AB are:
Client Director jobs near you
Infographic showing various Client Director job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $104,015 per year, or $50 per hour.

Account Director, Client Strategy (Remote Canada)

Directive

Calgary, AB • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

About Directive

Directive Consulting is the leading B2B marketing agency for brands that are serious about the metrics that matter most.
With over a decade of expertise and 420+ B2B brands under our belt, we've earned our reputation on real outcomes. We run through 3 divisions: Performance, Communications, and Commerce, all wired to share intelligence and answer to revenue. That system spans everything from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle Marketing. Tying it all together is our methodology, DiscoverabilityOS™, which aligns brand and demand to guide your ICP to choose you across every decision point.
We move fast. We think boldly. We hire people who challenge the status quo, build campaigns worth talking about, and make bold brands impossible to ignore. If you live for performance, love solving hard problems, and want your work to actually mean something, you'll fit right in.

Role Summary

The Account Director, Client Strategy is the senior strategic and commercial owner of a portfolio of Directive’s most valuable and complex client relationships.

This role sits at the intersection of strategy, growth, and execution, serving as the primary point of accountability for retention, expansion, and client experience across a high-value portfolio. You’ll act as a trusted advisor to VP- and C-suite stakeholders, while aligning Paid Media, SEO, CRO, Creative, and RevOps teams around unified business outcomes.

Account Directors are expected to operate with autonomy, commercial rigor, and executive presence, owning the full lifecycle of the client relationship and directly influencing Directive’s Net Revenue Retention.

Key Responsibilities

  • Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value.

  • Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance.

  • Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting.

  • Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations.

  • Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact.

  • Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence.

  • Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership.

  • Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability.

Success Metrics (KPIs)

  • Net Revenue Retention (NRR)

  • Renewal Rate

  • Customer Satisfaction (CSAT)

Who You AreExperience & Background

  • 7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients.

  • Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio.

  • Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes.

  • Experience partnering with VP-, CMO-, and CRO-level client stakeholders.

  • Driven to stay ahead of industry trends, including actively learning how AI and automation can enhance marketing and operations.

Core Competencies

  • Executive Communication: Clear, confident communicator who can translate performance into business impact.

  • Commercial Acumen: Comfortable owning forecasts, margins, scope, and renewal economics.

  • Strategic Operator: Able to set direction while maintaining operational discipline.

  • Cross-Functional Leadership: Influences without direct authority and aligns diverse teams around shared goals.

  • Growth Mindset: Continuously seeks better ways to drive client and portfolio performance.

Cultural Fit & Traits

  • Trusted Advisor Mentality: Builds durable client relationships grounded in integrity and impact.

  • Client-Obsessed: Prioritizes client outcomes and long-term partnership value.

  • Collaborative: Works seamlessly across teams and disciplines.

  • Resilient & Adaptable: Thrives in a fast-paced, high-accountability environment.

  • Directive DNA: Operates with precision, ownership, and a bias toward action.

What We Offer:

Compensation for this role includes a competitive base salary

🙏 Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle

Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX)

Benefits to Support the Whole Person:

🧠 Mental - Access to certified therapists through Spring Health, membership to Headspace

💪 Physical - Physical therapy through Omada, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care

🛫 Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave

💰 Financial - Traditional and Roth 401(k) with a 3% company match

🌟 Bonus - Annual bonus based on tenure, which scales in total amount over time

🌴 Annual Company-wide Retreat

Work Environment Requirements

As a remote-first company, you’ll have the ability to work from your home office. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, Mexico, and the UK. For global locations, you must have established and current work authorization and permanently reside in that country.

This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to recruiting@directiveconsulting.com.

Additional Information

At Directive, one of our core values is People First. We’re committed to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.