Client Delivery Manager Jobs in Virginia (NOW HIRING)

About the Role: 

Product Delivery Managers at 10Pearls play an integral role as they are the project managers for all of our client engagements and nurture long-lasting relationships with them. As a PDM, you will work closely with technical teams internally and externally to ensure client projects are delivered successfully and client expectations are exceeded. You'll engage with clients using project and product management skills to help them build products across multiple platforms and develop custom solutions utilizing SDLC and agile best practices. Your day will be spent between client management, team management, and product management. 

This is a hybrid role and will require 3-4 days per week on-site at our Tysons Corner office. 

Client Management: 

• Guide project meetings and other client engagements to meet customer expectations  
• Communicate effectively with both large and small teams of internal and external project stakeholders to set and manage client expectations and timelines throughout the project. 
• Prepare and deliver frequent updates, maintain positive customer relationships, and ensure a positive customer journey. 
• Prepare status updates with key milestones and deliverables, next steps, risks, and project timeline. 
• Manage timeline and scope ensuring customer expectations are met.
• Communicate difficult/sensitive information tactfully and resolve or escalate issues in a timely fashion.
• Understand and validate the details of deliverables as provided by project resources.
• Lead daily, weekly, and monthly internal meetings with team members and internal stakeholders. 

Team Management: 

• Perform resource allocations and workload assignments according to delivery requirements 

• Communicate effectively with large and small project teams consisting of both technical and non-technical project stakeholders to set and manage client expectations and timelines throughout the project. 
• Provide transparency to senior leadership and work with design, development, information security, and other product management teams. 

Product Management:  

• Develop product roadmap with external stakeholders 
• Manage product development using software development best practices 

• Gather requirements and document user stories 

Qualifications: 

• 3-5 years of experience working in a services environment to deliver custom web and mobile solutions. 
• Experience working with product management, engineering, and external teams to design and develop technology solutions, especially in the Fintech industry; experience working with offshore teams specifically is a plus. 
• Experience working with clients ranging from fast-growing startups to large corporate clients. 
• High level of emotional intelligence, with the ability to adapt communication methods to the needs of the client. 
• Experience working with technically diverse teams and products across multiple platforms. 
• Certifications highly desired, including CSM, SAFe Agile and PMP. 
• Experience managing teams and delivering products in an agile environment. 
• Knowledge of JIRA or other project management software. 

About 10Pearls: 

10Pearls is a global, purpose-driven AI-powered digital engineering partner helping businesses re-imagine, digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, transformative digital products that leverage emerging technologies. 10Pearls' clients include Global 2000 enterprises, high growth mid-size businesses, and some of the most exciting start-ups from industries like healthcare, fintech, energy, education, real estate, retail, and hi-tech. Headquartered in the Washington DC metro area, 10Pearls has product engineering and software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit https://10pearls.com.   

We offer a competitive compensation package, including the below benefits for full-time employees: 

• Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls 
• Employer-funded health reimbursement account (HRA) for the high deductible health plan option 
• Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment 
• Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program 
• Employer-paid short term, long term, life, and AD&D insurance 
• Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents 
• Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site 

10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.