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Client Customer Manager Jobs in Florida (NOW HIRING)

Freeman Company

Client Solutions Manager

Orlando, FL · On-site

$70 - $100/hr

Strong customer service, client relationship management, and organizational skills with the ability to support complex event programs * Ability to quickly learn and navigate event management, CRM, ...

New

Freeman

Client Solutions Manager

Orlando, FL · On-site

Strong customer service, client relationship management, and organizational skills with the ability to support complex event programs * Ability to quickly learn and navigate event management, CRM, ...

Robert Half

Client Solutions Manager

Tampa, FL · On-site

In addition, the client solutions manager will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction. * Meet and exceed weekly business ...

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Client Customer Manager information

What does a client customer manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a client customer manager?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

How does a client customer manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

Is a client customer manager a good job?

A client customer manager is a role focused on maintaining relationships with clients, ensuring their needs are met, and supporting business retention. It often requires strong communication, problem-solving skills, and familiarity with customer management tools. The job can offer stable employment and opportunities for advancement in customer service or account management fields.

What are the duties of a client customer manager?

A client customer manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring high levels of customer satisfaction. They often handle communication, resolve issues, coordinate services, and may use customer relationship management (CRM) tools to track interactions and account details.

What cities in Florida are hiring for Client Customer Manager jobs?

Cities in Florida with the most Client Customer Manager job openings:

Client Customer Manager jobs near you

Project Manager (Water/Wastewater Treatment)

GHD Group

Doral, FL • On-site

Full-time

Re-posted 7 days ago

Job description


The importance of water to the health of our world can't be overstated.
As the frequency and intensity of floods, droughts and storms increases, the water industry must continue to build resiliency and lead from the front.
Together with our clients, we are thinking and doing things differently to help pre-empt and prepare for what's next. Be a part of this dynamic and committed team of diverse water specialists and drive change for your community.
You'll be able to apply our powerful global network of skills and decades of experience to create positive water outcomes that respect nature and nurture communities.
Who are we looking for?
In response to continued growth within our Water business, our team in Florida is seeking an experienced Project Manager to help drive the development and expansion of our Water Business across the region. In this role, you'll provide technical leadership and oversee the delivery of major water and wastewater treatment and linear infrastructure & conveyance projects for our valued clients. You'll lead project teams, manage budgets and schedules, and serve as the primary client contact-ensuring excellence in every phase of project execution.
Beyond project delivery, you'll play a key role in business development, marketing strategies, and client engagement, with opportunities to shape win strategies and pricing for new work. This position also offers the chance to mentor team members, recruit top talent, and collaborate with leaders across the Southeast Region. If you're passionate about innovative water solutions, thrive in a leadership role, and want to make an impact on critical infrastructure projects, we'd love to have you on our team!
Our Hybrid Work Model:
Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in the office three days a week to contribute, connect and excel in our vibrant environment.
Working with an energetic and high performing team, this position offers a variety of work and will see you involved in
  • Engineering Solutions Design: Design engineering solutions and the associated validation process to enable the realization of a design brief (for example, in terms of functionality, performance, aesthetics, and cost) that conforms to organizational and/or regulatory standards.
  • Engineering Standards Specification: Contribute to the analysis of information, the drafting of engineering standards and specifications, and the evaluation of the effectiveness of those standards within own engineering discipline to inform engineering work in the organization and/or of its suppliers, contractors, and consultants.
  • Project Management: Deliver small- or medium-scale projects while working within an established program management plan.
  • Process Design Engineering: Analyze information and specify the methods and process steps, as well as the plant, machinery, and equipment, required to design and continuously improve manufacturing or materials processes and process systems to deliver the end product within specified cost and quality parameters.
  • Contract Management: Deliver required outcomes by managing day-to-day relationships with contract service providers while working within an established contract management plan.
  • Product and Solution Development: Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems.
  • Knowledge Management System: Work within established knowledge management systems to deliver preset outcomes for an area of responsibility.
  • Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
  • Engineering Inspections: Carry out inspections to evaluate the quality of engineering works and/or the integrity of existing installations or structures, and specify the remedial works needed to ensure conformance with specifications and regulatory requirements.
  • Improvement/Innovation: Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them.
  • Client & Customer Management (External): Manage relationships with small clients while also helping senior colleagues manage relationships with larger key clients and customers.

What you'll bring to the team:
  • Bachelor's and/or Master's degree in Civil or Environmental Engineering
  • Professional Engineer (PE) license in Florida preferred
  • Minimum 10 years of experience in planning, design and construction of water and wastewater infrastructure and/or treatment facilities (at least 5 years serving clients throughout Florida is a plus)
  • Excellent written and oral communication skills with proven ability to develop, mentor and lead professional technical staff
  • Business development, proposal preparation, and marketing skills preferred; flexible and able to meet challenging deadlines
  • A standout colleague with a strong client focus

#LI-JK1
As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, genetic information, national origin, sex (including same sex), sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, age, disability or handicap, citizenship status, service member status, or any other category protected by federal, state, or local law.
About Us
Take on some of the world's toughest challenges - with GHD supporting you every step of the way.
We'll give you control over your career, empower you to find innovative solutions and help you create a lasting impact.
See where your commitment could take you with GHD.
Our Pledge to You
At GHD, we don't just believe in the power of commitment, we live and breathe it every day.
That's why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today.
See where your commitment could take you.
That's the #PowerOfCommitment
Who we are
GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents.
The Power of Commitment is our brand promise. It's what makes us different. We are bound to our stated vision and determination to address humanity's most urgent needs: to make water, energy and urbanisation sustainable for generations to come.

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