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Client Customer Manager Jobs in Florida (NOW HIRING)

INTEGRO

Client & Customer Support Specialist

Orlando, FL · On-site

$42K - $61K/yr

Position Overview The Client & Customer Support Specialist is responsible for managing client relationships, providing customer support, proactive guidance and resolving issues. You will be the face ...

INTEGRO

Client & Customer Support Specialist

Tampa, FL · On-site

$42K - $61K/yr

Position Overview The Client & Customer Support Specialist is responsible for managing client relationships, providing customer support, proactive guidance and resolving issues. You will be the face ...

Acosta

Customer Manager Associate

Jacksonville, FL · Remote

The Associate Customer Manager is responsible for driving sales growth and managing customer ... Our sales and digital teams build lasting relationships, ensuring our client brands get the space ...

Acosta

Customer Manager Associate

Jacksonville, FL · On-site

$37K - $43K/yr

The Associate Customer Manager is responsible for driving sales growth and managing customer relationships remotely within an assigned territory, primarily supporting retailers for a single client

Zelis

Client Manager

Saint Petersburg, FL · On-site

... customers, and our culture. A Little About You You bring a unique blend of personality and ... The Client Manager will be responsible for achieving annual revenue targets, ensuring client ...

World Wide Technology

Client Manager

Tallahassee, FL · On-site

$125K - $150K/yr

... customer outcomes. * Excellent analytical, problem-solving, organizational, communication ... As a Client Manager you are focused on leading the SLED team in Tallahassee, setting the strategy ...

Greenberg Traurig

Client Manager

Miami, FL · On-site

Client Manager Greenberg Traurig (GT), a global law firm with locations around the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an ...

U.S. Bank

Client Manager

Jacksonville, FL · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions and ... managing the value of these relationships to the organization. Reviews and accepts new client ...

US Bank

Client Manager

Jacksonville, FL · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions and ... managing the value of these relationships to the organization. Reviews and accepts new client ...

US Bank

Client Manager

Jacksonville, FL · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions and ... managing the value of these relationships to the organization. Reviews and accepts new client ...

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All JobsClient Customer JobsClient Customer Manager JobsClient Customer Manager Jobs in Florida

Client Customer Manager information

What does a client customer manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a client customer manager?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

How does a client customer manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

Is a client customer manager a good job?

A client customer manager is a role focused on maintaining relationships with clients, ensuring their needs are met, and supporting business retention. It often requires strong communication, problem-solving skills, and familiarity with customer management tools. The job can offer stable employment and opportunities for advancement in customer service or account management fields.

What are the duties of a client customer manager?

A client customer manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring high levels of customer satisfaction. They often handle communication, resolve issues, coordinate services, and may use customer relationship management (CRM) tools to track interactions and account details.

What cities in Florida are hiring for Client Customer Manager jobs?

Cities in Florida with the most Client Customer Manager job openings:

Client Customer Manager jobs near you

Client & Customer Support Specialist

Integro Professional Services, LLC

Tampa, FL • Hybrid

$17 - $23/hr

Full-time

Posted 15 days ago

Job description

We are a fast-growing company looking to expand our team with individuals who have exceptional character, a passion for delivering results, and a commitment to career growth. If this sounds like you, we want to hear from you!

Position Overview
The Client & Customer Support Specialist is responsible for managing client relationships, providing customer support, proactive guidance and resolving issues. You will be the face of our company, acting as the primary point of contact for our clients and customers. Your mission is simple: provide world-class support, build lasting relationships, and ensure our clients and customers have a seamless experience achieving maximum satisfaction from our products and services. 

Key Responsibilities
This role is split between data management, process management, and quality assurance. 

  • Audit and process incoming claim payment requests from repair facilities and vendors.
  • Follow audit procedures ensuring all parts and labor authorized are listed on the final invoice.
  • Maintain/Monitor General Support Pipeline 
  • Provide polite, professional, and accurate assistance on all incoming calls and resolve inquiries on first contact when possible.
  • Process cancellations, voids, and reinstatements of contracts in accordance with company policies, client and customer requests.
  • Maintain complete and accurate documentation for each cancellation transaction.
  • Support internal departments with special projects and routine operational tasks as assigned. 
  • Route correspondence to the appropriate departments or individuals as necessary

Required Qualifications:

  • Education: High School Diploma or GED; 
  • Experience: 1-3 years in customer-facing role (customer support, success, or retail) 
  • Adaptability: Business operations change quickly; you need to be comfortable pivoting when a strategy shifts.
  • Detail-Oriented: you ensure solutions are thorough and documented before closing tickets. 
  • Communication: Strong written and verbal skills are a must.
  • Active Listening: Listening to acknowledge the client or customers perspective and providing feedback which demonstrates you understood
  • Empathy You genuinely care about the experience you are providing.

Technical Experience:

  • Project Management: Experience navigating systems such as Jira, Monday.com, or Trello.
  • Data Analysis: Intermediate to advanced spreadsheet skills, including VLOOKUPs and Pivot Tables.
  • CRM Platforms: Proficiency in Salesforce, HubSpot, or similar customer relationship management tools.
  • Communication Tools: Seamless command of virtual meeting platforms such as Zoom and Google Meet.

Work Environment & Schedule

  • Full-time, Monday through Friday, one Saturday per month.
  • Hybrid/Remote work with occasional in-office time periodically.
  • Must be able to work extended hours during peak seasons.

Other Requirements:

  • Must be authorized to work in the U.S.
  • Must be able to pass background checks and drug testing.

Why Join Us?

This is your opportunity to take the next step in your career with a company that values your expertise, offers competitive compensation, and provides opportunities for advancement. Join us today and become part of a team that is dedicated to excellence and innovation in the automotive extended warranty space!

Apply Today!

Are you ready to bring your claims administration expertise to a growing company that invests in its team? Apply now and take the first step in joining our dynamic team!

INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing.

Apply