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Client Customer Manager Jobs in Naples, FL (NOW HIRING)

Alpine Legacy Group

Client Consultant

Naples, FL · On-site

$76K - $88K/yr

Use our CRM system to stay organized, track your progress, and manage your growing client base. * Collaborate closely with your team -- we believe in lifting each other up. * Set goals, reach them ...

Alpine Legacy Group

Client Consultant

Naples, FL · On-site

$76K - $88K/yr

Use our CRM system to stay organized, track your progress, and manage your growing client base. * Collaborate closely with your team -- we believe in lifting each other up. * Set goals, reach them ...

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All JobsClient Customer JobsClient Customer Manager JobsClient Customer Manager Jobs in Naples, FL

Client Customer Manager information

See Naples, FL salary details

$56K

$65.9K

$73.9K

How much do client customer manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client customer manager in Naples, FL is $65,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,200.00 and $70,600.00 per year, depending on experience, location, and employer.

What does a client customer manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a client customer manager?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

How does a client customer manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

Is a client customer manager a good job?

A client customer manager is a role focused on maintaining relationships with clients, ensuring their needs are met, and supporting business retention. It often requires strong communication, problem-solving skills, and familiarity with customer management tools. The job can offer stable employment and opportunities for advancement in customer service or account management fields.

What are the duties of a client customer manager?

A client customer manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring high levels of customer satisfaction. They often handle communication, resolve issues, coordinate services, and may use customer relationship management (CRM) tools to track interactions and account details.

What cities near Naples, FL are hiring for Client Customer Manager jobs?

Cities near Naples, FL with the most Client Customer Manager job openings:

Client Customer Manager jobs near you

Client Relationship Manager

NEST - Integrated Facilities Management

Bonita Springs, FL • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Client Relationship Manager
Client ownership. Strategic impact. Trusted partnerships.If you're confident managing client relationships, navigating fast-paced environments, and balancing service quality with financial performance this role is for you.
Sewell, New Jersey / Naples, Florida
Who We Are
NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we've helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards.
We believe strong client relationships are built through accountability, communication, and teamwork.
What You'll Do
You'll serve as the primary liaison between corporate clients, internal teams, and our Independent Service Providers (ISPs), owning a dedicated book of business from end to end.
  • Build and maintain strong client relationships to retain and grow business
  • Manage a dedicated portfolio of client accounts
  • Lead client meetings and support Quarterly Business Reviews (QBRs)
  • Handle escalations and coordinate resolution with Operations and ISP partners
  • Oversee work order activity, service performance, and SLAs
  • Review financial reporting, monitor margins, and address billing or proposal issues
  • Collaborate with Sales on growth opportunities and maintain CRM activity
  • Mentor and support Client Relationship Specialists and Associates
  • Ensure KPIs, productivity goals, and client expectations are consistently met

Who Thrives in This Role
  • Relationship-focused professionals comfortable working with corporate clients
  • Strong communicators who can address service, pricing, and performance questions
  • Organized, strategic thinkers who manage multiple priorities effectively
  • Team-oriented leaders who enjoy mentoring and collaboration

Requirements
  • High school diploma or GED
  • 3+ years of client relationship management, account management or operational leadership (facilities, service management or similar industries preferred)
  • Strong understanding of client service, financial metrics, and KPIs
  • Comfortable with reporting tools, CRM systems, and Microsoft Office (Power BI a plus)
  • Ability to travel up to 10% as needed

Pay & Perks
  • Competitive starting salary at $60k based on experience
  • Eligibility for Company Incentive Program
  • PTO package including Holiday, vacation, personal and sick time
  • Medical plans with employer contribution
  • 401(k) with company match
  • Employer-paid life insurance ($15,000)
  • Employee Assistance Program (EAP) with insurance plan
  • Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
  • Company-sponsored engagement and philanthropic events

Our Values
  • Innovation: Driving results through technology and operational excellence
  • Helping: Supporting clients, communities, service providers, and employees
  • Together: Building trusted partnerships through teamwork and respect

Equal Opportunity Employer
NEST is proud to be an Equal Opportunity and Equal Pay Employer.
If you're ready to own client relationships and make a real impact apply today.
We're excited to meet you.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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