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Client Customer Manager Jobs in Boca Raton, FL (NOW HIRING)

eswcareers

Client Account Manager

Boca Raton, FL

As an ExamSoft Client Account Manager you'll work with awesome people at the top of their game who ... the customer, help the company develop new products, services and support tools and advance our ...

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Client Customer Manager information

See Boca Raton, FL salary details

$56.5K

$66.4K

$74.5K

How much do client customer manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client customer manager in Boca Raton, FL is $66,427.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,700.00 and $71,200.00 per year, depending on experience, location, and employer.

What does a client customer manager do?

A Client Customer Manager is responsible for maintaining and developing relationships with a company’s clients to ensure their needs are met and they remain satisfied with the services or products provided. Their duties typically include acting as the main point of contact for clients, resolving issues, coordinating with internal teams, and identifying opportunities to upsell or improve service. They play a crucial role in client retention and often work to build long-term partnerships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a client customer manager?

To thrive as a Client Customer Manager, you need strong relationship management, sales acumen, and problem-solving skills, often supported by a degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Excellent communication, negotiation, and emotional intelligence help build trust and effectively address client needs. These skills are crucial for maintaining long-term client satisfaction, driving business growth, and ensuring successful client partnerships.

How does a client customer manager typically collaborate with other departments to ensure client satisfaction?

As a Client Customer Manager, you will frequently work cross-functionally with teams such as sales, product development, and customer support to address client needs and resolve issues efficiently. Regular meetings and open communication channels are common practices to keep everyone aligned on client objectives and project statuses. This collaboration not only ensures a seamless client experience but also provides you with valuable insights into different business areas, fostering both professional growth and a broader understanding of the company’s operations.

What is the difference between Client Customer Manager vs Customer Service Representative?

AspectClient Customer ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer relationship managementHigh school diploma or equivalent, on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, online support
Employer & IndustryBusinesses across industries, especially B2B sectorsRetail, telecom, hospitality, service industries
Search & Comparison IntentUnderstanding account management roles, client relationsCustomer support, issue resolution

The main difference is that a Client Customer Manager focuses on maintaining and growing client accounts, often working directly with clients to ensure satisfaction and long-term relationships. In contrast, a Customer Service Representative primarily handles customer inquiries and resolves issues, typically in a support capacity. Both roles require strong communication skills, but the Client Customer Manager usually has more responsibilities related to account strategy and client retention.

Is a client customer manager a good job?

A client customer manager is a role focused on maintaining relationships with clients, ensuring their needs are met, and supporting business retention. It often requires strong communication, problem-solving skills, and familiarity with customer management tools. The job can offer stable employment and opportunities for advancement in customer service or account management fields.

What are the duties of a client customer manager?

A client customer manager is responsible for maintaining and strengthening relationships with clients, understanding their needs, and ensuring high levels of customer satisfaction. They often handle communication, resolve issues, coordinate services, and may use customer relationship management (CRM) tools to track interactions and account details.

What cities near Boca Raton, FL are hiring for Client Customer Manager jobs?

Cities near Boca Raton, FL with the most Client Customer Manager job openings:

Client Customer Manager jobs near you

Client Relations Manager

NOVO Health Services

Miami Gardens, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.
NOVO Health Services is the only "one stop shop" service provider in U.S. currently serving all healthcare-related end markets with both Healthcare Laundry Services as well as Sterilized Reusable Surgical Solutions.
We are currently looking for a Client Relations Manager (CRM), for the St. Louis area. We are looking for someone who is confident in decision making, can act quickly, and has excellent communication skills. If you are ready to make a commitment to measurable performance and continuous improvements, then we want to hear from you!
The successful candidate:
The Client Relations Manager (CRM) will be the first point of customer contact and will build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty and protect company assets.
Essential Functions:
Management of Company Assets:
  • The CRM will assist in maintaining adequate inventory and par levels within assigned accounts and notify customer and plant if there are overages or discrepancies and adjust orders accordingly
  • The CRM will drive and support to retrieve at least 1,500 pounds of linen per quarter from outside sources such as Nursing Homes, Clinics and Competitors
  • The CRM will conduct customer site visits, linen room inventory, scrub inventory, rejects, unit rounding, customer surveys and audits as outlined and part of assigned role responsibility

Responsibilities:
  • The CRM is responsible for maintaining and holding all business in assigned accounts.
  • Ensure that CRM activity is conducted as scheduled daily, weekly, monthly and quarterly, such as linen room and scrub inventory, rejects, audits/studies
  • Participation in client meetings - monthly and quarterly business reviews, linen committee meetings and any other facility specific events
  • Ensure that all data and information is entered into ABS, Linen Master, Sales Force, One Drive and other specific spreadsheets on a timely basis - weekly/monthly
  • Conduct client education - unit rounding/in servicing, Linen Awareness Events, end user education for cost and utilization savings opportunities
  • Ability to analyze reports, create spreadsheets and PowerPoint presentations and conduct meetings to review and present information and data
  • The CRM responds appropriately and timely to client issues, needs and requests and drives the follow up and resolution process
  • CRMs will check their cell phone voicemail and respond back within 4 hours and email several times per day and respond back to clients and internal communications by the end of the day and within 24 hours. Job Description
  • Work collaboratively with Plant Management to ensure effective communication for internal items and resolution of customers issues and concerns
  • Ability and willingness to perform other duties assigned by Management
  • Typical workdays are Monday - Friday but CRM is still responsible to promptly respond to after hour and/or weekend communications as needed

Growth:
  • The CRM has the opportunity to sell additional items to existing customers and opportunity to pass along sales leads to the Sales Team. The CRM will engage the Director of Service and Business Manager on all add on sales.
  • The CRM will assist in new business installation as requested
  • The Director of Service, Business Manager and Senior VP will be notified immediately of any major issues, business at risk or competitive visits within the assigned accounts

Requirements:
  • Must be able to perform essential job functions with or without accommodations
  • Industry experience or prior customer service
  • Ability to work independently and manage time accordingly
  • Proficient skills in Microsoft office - Excel, Word, PowerPoint
  • Excellent communication skills
  • Detail oriented
  • Analytical mindset
  • Positive, outgoing attitude and customer centric approach
  • Ability to travel freely within assigned territory
  • Ability to lift 20-30 pounds, bend, and squat
  • Proper protocol and PPE requirements will be adhered to while at the client facility and within Novo plants/depots

What we can offer you as a full-time associate:
Competitive pay
Paid Holidays
Paid Time Off Program (PTO)
401(k) w/Employer Match
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Medical, Dental, and Vision Programs
Basic Life/AD&D Insurance
Long-Term Disability (LTD)
Why work for Novo Health Services?
NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.
Complete an on-line application at www.novohealthservices.com!
All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.

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